Woocommerce product bundle payment not fully paid (only half ?!)

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Woocommerce product bundle payment not fully paid (only half ?!) Open

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    • #68966
      asicilia
      Participant

      Hi,

      it has happened so far twice, the payment on one of our bundle products was purchased and paid by a customer, and on stripe only one of the two products in the bundle was fully paid (the other was not?).

      Is there a way to track down the reason of the issue? Is it a stripe issue? or is it a WPMP stripe issue ?

      So far it has happened twice, and we can’t figure out why, any help would be great.

      The bundle product is consisted of 2 other products that cannot be removed from the bundle and can only be purchased together, the 2 products do belong to 2 separate vendors.
      We have a few different woocommerce bundle products as well, most of them are fully paid and do work fine, the issue happened only twice so far, alto is quite concerning.

      thank you

    • #100866

      Hi @asicilia, thanks for getting in touch with us and sorry for the delayed response.

      In order to inspect this, I need to check the order on your end.
      If you are still facing this issue, can you share temporary admin access?
      While sharing the access, don’t forget to mark the response as private.

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