withdrawal button does not appear

General Marketplace Discussion (User’s interaction forum)

withdrawal button does not appear Resolved

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    • #69160
      aexchile
      Participant

      Hello, I am checking the configuration to operate the seller withdrawals manually.

      It happens that the withdrawal button in some provider profiles is not available even when the general configuration is the same.

      In some cases I select the option Transfer tax (by product) to the seller. and the button appears on the panel of some sellers.
      I keep the order in process or completed but still the button does not appear.

      Could you guide me to understand how the seller’s withdrawal works manually.

      attached examples

      Thank you

    • #69192

      @proexil, have you set any withdrawal balance amount or schedule, like this – https://prnt.sc/otep6u

      Keep us posted.

    • #69271
      aexchile
      Participant

      Hi Moumita, I have no limit or days to make the withdrawal. However, the recovery button behavior is different for each seller profile.
      I enclose an image of the current configuration, where the recall button does not appear in most seller profiles.

      when I select Transfer the tax colleted (per product) to the seller. The button appears in some providers, should it be like this?

      I would greatly appreciate the help.

    • #69416

      @aexchile, can you please share a temporary admin, vendor and ftp access, so we can check.

      While sharing the access, don’t forget to mark the response as private.

    • #69442
      aexchile
      Participant
      This reply has been marked as private.
    • #69479
      This reply has been marked as private.
    • #69546
      aexchile
      Participant
      This reply has been marked as private.
    • #69599
      This reply has been marked as private.
    • #108976

      We have already released the update. Please update the plugin and check it at your end. We are closing the ticket now. In case any issue arises kindly raise a new ticket.

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