WCMP i get Status Paid, in Woocommerce i see Pending, why?

WCMp Stripe Marketplace

WCMP i get Status Paid, in Woocommerce i see Pending, why? Resolved

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    • #63847
      asicilia
      Participant

      Hi, i have WCMp Stripe Marketplace, and under WCMP commission section, i see the order market as PAID, so everything seems ok, payment wise, i can see it also on my stripe account,

      alto inside the Woocommerce under ORDERS, i see the same order number as PENDING? why is that?

      How do i connect the two systems so that everything works ??

      thank you

    • #86309
      MOUMITA Haldar
      Participant

      Hi asicilia, thanks for reaching WCMp support.

      Sorry for the delayed response, as we somehow missed your thread.

      WCMp Commission status and WooCommerce Order Status are two separate things.

      There are five commission statuses (paid, unpaid, refunded, partial refunded, reverse).

      When a commission is manually marked as paid or automatically paid by the admin as per the disbursement schedule, then the commission status changes to paid.

      There are seven order statuses (on-hold, processing, pending payment, completed, cancelled, refunded, failed). Now the pending order status generally means the payment of the order is not completed by the customer. Because if the order is paid, then order status generally becomes either processing or completed.

      Let us know if you have any further query.

    • #98397

      I presume that your issue is resolved, since, we haven’t heard back from you.
      We are marking this thread as resolved.
      Kindly open a new thread if you face any further query.

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