WC Marketplace Help

WCMp Core

WC Marketplace Help Resolved

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    • #2224
      WCMp Admin
      Keymaster

      Original message from the community user-

      Hi, I am using WCmarketplace plugin into my site, were i am not able get cover photo field in dashboard at top of the WCMP Main page. Help me out with this issue.

    • #2225
      WCMp Admin
      Keymaster

      Hello Srinivasulu,

      Thanks for reaching out. Can you please elaborate the issue with the cover photo with the help of screenshots. One more thing, do check the issue with one of the base themes like Twenty Fifteen which come bundled with WordPress. Many times, the issue holds its root in the theme.

      Looking forward to your response.

      Regards,
      Sandeep

    • #2227
      admin1
      Participant

      Yes i do checked with the theme what i am using but, then also i am not able to get cover photo, similar to screen shot, which i have been attached.

    • #2233
      WCMp Admin
      Keymaster

      Thanks for the screenshots Srinivasulu. To confirm, the issue is that you are unable to get the cover photo on the Vendor Dashboard page as you see on the vendor shop page. If that’s correct, it’s not an issue at all. Vendor dashboard is not supposed to show the cover image, that is only available on the vendor shop page.

      In case, I missed out your idea please rectify me.

      Regards,
      Sandeep

    • #2316
      admin1
      Participant

      Hello,

      I have got the option for editing the existing products of the vendor, regarding the custom fields instead of using the extra plugin did WC-marketplace does not support to add more custom fields for the product??

      Thank You

    • #2317
      admin1
      Participant

      Hello Rimpa,

      I have some quires related to the WC-marketplace front-end product manager i have checked with the details of the add=on and in the limitations part 2 points are mentioned as below,

      This add on does not support the following features in this version. They will be added in coming versions.
      1. Grouped product type.
      2. Variable product sale scheduling, default variation form, creation of variation for all attributes

      Is this mean that we ca not add variable product??

      Thank You

    • #2318
      admin1
      Participant

      Hello Rimpa,

      Regarding the bulk product upload in csv format, I am getting error whole uploading the file, so could you please explain me in detail about the bulk upload.

      Thank You

    • #2319
      WCMp Support
      Keymaster

      Hi Srinivasulu,

      Thanks for reaching out. Let me take care of your queries one by one.

      1. The custom fields instead of using the extra plugin did WC-marketplace does not support to add more custom fields for the product??
      >> I suggested of making WCMp compatible with any existing WC custom field plugin because WCMp has its own set of fields if we customize the fields on your site, it will limit the future scope as you have to depend on the developer for future changes in the custom field. On the other hand, if we make any existing WC Custom Field plugin compatible with WCMp then it provides you all the updated features that the existing plugin have or will have.

      So, please search for the WC custom field plugin that is fulfilling your requirement. And let us know, so that we can help you out.

      2. As you figured out that this add-on does not support the following features in this version. They will be added in coming versions.
      1. Grouped product type.
      2. Variable product sale scheduling, default variation form, creation of variation for all attributes

      Is this mean that we ca not add variable product??

      >> Please note that it’s mentioning that few things like Grouped product type, Variable product sale scheduling, default variation form, creation of variation in all attributes will be added in the coming version.

      But it’s not written that you can’t add/create a variable product. I would suggest you to check the same or other aspects on the demo link which we have provided you earlier.

      Thanks,
      Rimpa

    • #2320
      admin1
      Participant

      Hello Rimpa,

      I want to know how to map with the fields in the bulk upload, and if upload fails it is showing error in full horizontal line i have to scroll and see what is the error.Instead of showing error like that can you show the error in one line??

      By looking at the error it is not good impression on the vendors.

      Thank You,

    • #2321
      admin1
      Participant

      Hello Rimpa,

      As you have suggested to use separate plugin for custom fields, i have checked with links what you had send earlier, I wanted to know that does “WC fields factory” plugin supports WC-frontend vendor dashboard??

      Thank you,

    • #2328
      admin1
      Participant

      Hi,

      I am unable to create shop page, were i am getting error while updating the store name.

      suggest me to resolve with this issue.

      Thank you.

    • #2330
      WCMp Admin
      Keymaster

      Hello Srinivasulu,

      Thanks for the feedback, we do plan to launch an update for the Import/Export add-on. Would add your suggestion to the list. Coming to custom fields, current version of WC Marketplace doesn’t officially supports any plugin that helps with custom field creation. The suggestion actually meant that you should firstly pick up a plugin that you see as best fit for your plans and then take technical help, either from an external developer or our team.

      Vendor shop page is dynamically created and shop name and shop slug. They are mandatory parameters for successful creation of the shop page. Check the vendor profile page from the back-end( Wp-admin>> Users>> Vendors; Individual vendor profile ) and check if you see the shop name and shop slug filled in. If not, some plugin is conflicting with WCMp and causing the issue. My suggestion is to conduct the following tests and help us with the findings:

      1. Follow the path Wp-admin>> Settings>> Permalinks. Check if the field “Vendor Shop Base” has anything. Ideally it should say “Vendor”. Then click on Save changes.

      2. Disable all other plugins except WooCommerce and WCMp and see if the issue is fixed.

      This issue is sometimes related to plugins which act directly on database, WooCommerce/WordPress tables and even after you remove them, the issues aren’t take care off.

      Regards,
      Sandeep

    • #2357
      admin1
      Participant

      Hello,

      Regarding the custom fields I have selected one among the suggested plugin by you “WC-fields=factory”, this plugin is creating custom fields on the back-end, but not on the vendor front-end dashboard.

      Thank You

    • #2358
      admin1
      Participant

      Hello,

      Whatever custom fields we are creating it should be common for both the bulk upload and the individual add product.

      Thank You

    • #2359
      admin1
      Participant

      Hello Rimpa,

      Actually we are planning to buy the wcmp front-end product manager & the vendor bulk product upload add-ons of the wcmp, so I have some queries related to both the add-ons, so could you please help me out and clear my queries so that I can go ahead and purchase the add-ons.

      Thank You

    • #2363
      admin1
      Participant

      Hello,

      In the wcmp vendor product import-export, I have exported the simple products but in the csv file it is showing the fatal error, how to fix it??

      I have attached the file please take a look.

      Thank You

    • #2365
      WCMp Support
      Keymaster

      Hi Srinivasulu,

      Please find the responses of your queries below:

      1. Regarding the custom fields I have selected one among the suggested plugin by you “WC-fields=factory”, this plugin is creating custom fields on the backend, but not on the vendor front-end dashboard.

      2. Whatever custom fields we are creating it should be common for both the bulk upload and the individual add product.

      >> For point number 1 and 2, we have already mentioned you that “WC fields factory” plugin is not compatible with the WCMp. Hence, this is the reason that the “WC fields factory” is creating a custom field in the back-end but not available on the vendor’s frontend. Also, again please note that to make “WC fields factory” compatible with WCMp would take some time as there are many aspects that need to be taken care before the switch to plugin compatibility.

      3. Actually, we are planning to buy the wcmp front-end product manager & the vendor bulk product upload add-ons of the wcmp, so I have some queries related to both the add-ons, so could you please help me out and clear my queries so that I can go ahead and purchase the add-ons.

      >> I understand your concern but I would suggest you to go through the demo site which we have provided. That site has all the major plugin installed there. As practical testing helps you to understand the flow and functions more clearly. 🙂

      4. In the wcmp vendor product import-export, I have exported the simple products but in the csv file it is showing the fatal error, how to fix it??

      >> The error you are facing is due to plugin issue. We have fixed this issue and installed on our demo site. Please check it again.

      Hope this will help you.

      Thanks,
      Rimpa

    • #2369
      admin1
      Participant

      Hello Rimpa,

      Thank you your reply, regarding the custom fields if wc field factory is not supported with wcmp, then can you tell me which custom field type plugin will support wcmp?

      As you told that to make the plugin compatible it will take time, so can you tell me within how many days the issue will be fixed??

      Thank You

    • #2370
      WCMp Support
      Keymaster

      @admin1 – For now no such plugin is compatible with WCMp. To find the list of plugins compatible with WCMp, please visit this link – https://wordpress.org/plugins/dc-woocommerce-multi-vendor/ and go through the heading named “Compatibility”.

      Thanks,
      Rimpa

    • #2380
      admin1
      Participant

      Hello Rimpa,

      I have checked with the link and compatible plugins with wcmp, but there is no such plugin which creates custom fields. But as I had told the wc field factory plugin will do the work of custom fields, so can you please guide me to make it compatible with wcmp.

      Thank You

    • #2381
      admin1
      Participant

      Hello Rimpa,

      Yesterdays issue about the product export, it is working for simple products, but still it is showing the same error if I export variable products. Please take a look and let me know what is the issue.

      Find the attachment below.

      Thank you

    • #2406
      WCMp Support
      Keymaster

      Hi Srinivasulu,

      I would suggest you to wait for a while as we are on the verge of fixing some issues incurring in the WCMp Vendor Product Import Export. Once will update this add-on, will notify you about it and then you can proceed with your testing part.

      Thanks,
      Rimpa

    • #2409
      admin1
      Participant

      Hello Rimpa,

      Ok sure I will wait for your reply. Let me know once it is updated.

      Thank you

    • #2490
      admin1
      Participant

      Hello,

      For the invoice generation we are woocommerce pdf invoices and packing slips and it is working fine but it is not supporting to the WCMP.

      Problem is if the customer is two different products from two different vendors, both the vendors are getting the same invoices containing both the products in the invoice.

      Any help from your end, it will be helpful.

      Thank you

    • #2491
      WCMp Support
      Keymaster

      Hi Srinivasulu,

      This is because the plugin WooCommerce PDF Invoices & Packing Slips is not compatible with the WC-Marketplace. For WooCommerce module it will work fine but when you want to generate invoices based on the vendor it won’t work as this part is related to the WC-Marketplace.

      Regards,
      Rimpa

    • #2498
      admin1
      Participant

      Hello,

      Fine, but what is the solution for that??

      As we are using wc-marketplace for the vendors, then what is the solution for that??

      Thank You

    • #2500
      WCMp Support
      Keymaster

      Hi Srinivasulu,

      The solution for this is either to wait for the time till we make the WooCommerce PDF Invoices & Packing Slips compatible with the WCmp or you can do it by yourself and let us know so that we can add your name on our plugin profile.

      Thanks,
      Rimpa

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