[Manydia]

Hello

I try to connect Mangopay to my marketplace and I have an issue, Client ID / Api Key / title are validated but when I want to create Wallet an error occurs :

MANGOPAY API returned:
MangoPay\Exception Message: Unauthorized

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In my debug logs I have an other error :
PHP Notice: Undefined variable: user_nationality in /home/XXXXXX/www/wp-content/plugins/wcmp-mangopay-marketplace/classes/class-wcmp-mangopay-marketplace-admin.php on line 112

When I try to create the wallet on WP admin I fill all fields.

Can you help me with this ?

Thanks

[Raju The Cool Guy]

Hi @Manydia,
Thanks for report this issue. Can you please make a video for this. So that we can recreate this issue in our end easily.

[Manydia]

Hi Raju

There is the video :

https://www.loom.com/share/86e41f734354497884a4b207eb985dcf

[Raju The Cool Guy]

This reply has been marked as private.

[Manydia]

Hi

Thanks for your help but don’t works yet :

MANGOPAY API returned:
MangoPay\Exception Message: Unauthorized

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my debug log :

[30-Jul-2020 14:09:06 UTC] PHP Notice:  Undefined variable: mangouser in /home/XXX/www/wp-content/plugins/wcmp-mangopay-marketplace/includes/wcmp-mangopay-gateway-core-functions.php on line 75
[30-Jul-2020 14:09:06 UTC] PHP Notice:  Trying to get property 'Id' of non-object in /home/XXX/www/wp-content/plugins/wcmp-mangopay-marketplace/classes/class-wcmp-mangopay-marketplace-admin.php on line 55
[30-Jul-2020 14:09:06 UTC] PHP Notice:  Trying to get property 'Id' of non-object in /home/XXX/www/wp-content/plugins/wcmp-mangopay-marketplace/classes/class-wcmp-mangopay-marketplace-admin.php on line 57

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[Raju The Cool Guy]

Hi @Manydia,
We have checked in our end. The issue is coming from MANGOPAY authentication. Mangopay is not allowed you to create an account. The issue may come from your details or clint id or API key. So please contact MANGOPAY with your details and then share there reply with us.

[Manydia]

Hello

I already check this with them before asking help from you.
All datas used ares ok … I can send another message to them but I don’t understand why there is errors in your code..
Yesterday you send me another plugin version et today it’s mangopay issue ?

This plugin works fine for other users ?

[Manydia]

Today I have phone Mangopay directly to ask them a new live API key.
So after this I have change my Api Key with the new one and don’t works too ….

Are you really sure that the issue came from them ?

[Raju The Cool Guy]

Hi @Manydia,
We have check-in our end. When you have put any wrong data then MANGOPAY restricts you to create a new account.can you please confirm those data with MANGOPAY.

[Manydia]

Like I said in my previously post I already confirm with MANGOPAY my datas and are great. There is no error on it.

You didn’t respond to my question : This plugin works for someone ?

Mangopay said to verificate if you redirect is on api.mangopay.com and not on api.sandbox.mangopay

[Manydia]

I try with postman and all data were great so I check your plugin files and I found a line who redirect always to sandbox API ….
You don’t mention it in the tutorial so it’s not easy to find it in : lib/sdk/mangopay/configuration.php
I commented sandbox line and add live API and its work.

Maybe you can add this information to your tutorial, it will save others from spending days trying to figure out the problem…
You can add in the admin the possibility to change api sandbox/live to make test easily like all others plugin do.

[Raju The Cool Guy]

hi @Manydia,
Thanks For your help. Great help from you. We are already working on this issue. We will fix this in our next update.

[Manydia]

Hi

Another issue in your plugin about documents.
Mangopay require identity documents to validate vendor’s wallets. We need to ask these documents (KBIS and identity card for France) at vendor subscription or when the vendors fill those information in his dashboard on mangopay account connexion.
I saw your plugin don’t provide this, can you add this functionality ?

On document reception we have to send them by the mangopay API to validate users in mangopay dashboard.
(https://docs.mangopay.com/endpoints/v2/kyc-documents#e204_the-kyc-document-object)

[Raju The Cool Guy]

This reply has been marked as private.

[Manydia]

Ok I updated the plugin, seems to work fine.
I wait for your update about KYC documents.

Thanks

[NerdySupportExpert Moumita]

@Manydia, once the support will be added, we will share the beta version with you.

[Manydia]

Hello

We paid for at this and the basics don’t work …..
Can you fix this asap ?

I’m wasted to wait about you …
I don’t understand how you can sell a product not finished. (Paid since one month for nothing)

Please solve this soon

[Raju The Cool Guy]

This reply has been marked as private.

[Manydia]

Hello

Like I said in my previous message. I think the better place for those fields is in the first step when the user create their account because the missing field is for validate their identity.

And it’s not a field with identity number we need it’s an upload field for upload the two faces of the identity card. The KBIS is also another document who need to upload for validate the mangopay wallet.

With this documents you need to make an API call to mangopay for create KYC documents (https://docs.mangopay.com/endpoints/v2/kyc-documents#e204_the-kyc-document-object)

If this step is not done the vendor never been validate and never take their money if he make a sell.

If you don’t understand the functionnal part, you can tell me more details and I can ask to MangoPay directly how to proceed.

Thanks

[Raju The Cool Guy]

Hi @Manydia,
Thanks for your help. We have checked that there is a KYC validation issue. We have already started working on this. We will try to fix this asap. If we need any help with the functional part then we will let you know.

[Manydia]

Ok no problem, It’s very important for my website , actually we have to make this part manually to permit vendors to have their money. So don’t hesitate to ask for help !

Have a nice day

[Raju The Cool Guy]

This reply has been marked as private.

[Manydia]

Hi

The page added is good but the vendors needs to send two documents to be validated by mangopay, they need to upload identity card and KBIS (it’s a french document listing all details about a firm).

Can you add a field for this in the dropdown ?

I think it will be great to specify at vendors they needs to upload the two files to be validated.

Thanks

[Manydia]

I just saw a problem in the first step form, Yesterday I tested just the second..

I can’t validate this step I have an error on the IBAN (I tested with a real IBAN)

I don’t know if it’s normal but now the two forms are in the first step and i have a message about KYC documents on the middle of the form.

Maybe the problem is because the form said KYC documents are validated but it’s not true.

Attachments:

1. 

   magoPayError.png
   

2. 

   Facturation1.png
   

[Raju The Cool Guy]

Hi @Manydia,
Can you please share a video of this flow. So that we will recreate it in our end.

[Manydia]

Hi

There is the video :

https://www.loom.com/share/970305905199459087042508700b65b0

[Raju The Cool Guy]

Hi @Manydia,
We didn’t find this issue at our end. But as because you are facing this issue, we are checking it in our end. We will give you an update ASAP.

[Manydia]

I don’t know if i’m right but I think the good API call is : /v2.01/ClientId/users/UserId/bankaccounts/iban/

In my case the UserID is not in the request.

Before your update for KYC the user creation and the bank account creation was in two steps, I think it’s usefull because in the second step we can have the UserId created in the first step.

Hope it’s help you.

[Raju The Cool Guy]

Hi @Manydia,
Yes before the KYC update there were two steps. For KYC support we have now added three steps.
1st: A vendor can create a MANGOPAY account. https://prnt.sc/ubk1mg
2nd: If that user successfully created a MANGOPAY account ( form first step ) then only can upload KYC documents. https://prnt.sc/ubk3db
3rd: If KYC documents are verified then that vendor can create a payout/create a bank account. https://prnt.sc/ubk57m
You shared here #104613 an image of KYC verified. If KYC is verified then only https://prnt.sc/ubk57m this section will display.

[Manydia]

Ok but now in the first step I have the fields for create the bank account like you can see in the video posted before (https://www.loom.com/share/970305905199459087042508700b65b0).

For me in the first step I can create an account and create a payout/create a bank account, It’s not what you described.

Look again the video and you will understand my problem. Maybe an error occured when I uploaded the new version with KYC support ?

[Raju The Cool Guy]

Hi @Manydia,
Can you please share your stagging site admin access? So that we can create a new vendor and check this issue. Because we didn’t find it in our end. Don’t forget to mark this private.

[Manydia]

This reply has been marked as private.

[Raju The Cool Guy]

This reply has been marked as private.

[Manydia]

This reply has been marked as private.

[Raju The Cool Guy]

This reply has been marked as private.

[Manydia]

I created a new vendor and the issue is still here… I see the first and the second steps in one…so I can’t validate and go to the third.

My issue is for all news vendors who are going to sell in the website, I don’t care of my test account can bypass this issue ^^

[Raju The Cool Guy]

Hi @Manydia,
Can you please share your FTP access. So that we can check this issue in your site from coding.Because we can’t reproduce it in our end. And also your site access .We will create a new vendor for testing.

[Raju The Cool Guy]

Hi @Manydia,
we didn’t get any reply from you. We are waiting for your FTP and site access.

[Manydia]

I send you this yesterday but the message don’t appear here 🙁

I going to make a new post because my private response don’t appear I have an error like : duplicate message

[Manydia]

Even in the new ticket i can’t post in private, the message is send and don’t appear. If I repost it I have an error duplicate message 🙁
Can I have an email or something like that to gave you my FTP access ?

Thanks

[Manydia]

I had an idea, you can find it in this thread : https://wc-marketplace.com/support-forum/topic/translation-missing-for-auction-page/

In my private post of 7 july you can see my access, in put the same.

[Raju The Cool Guy]

Hi @Manydia,
We have added a modified code from your FTP. We can’t check because of your admin access is not working. So can you please check in your site that the issue fixed or not.

[Manydia]

Hi Raju

Now it’s working, just a little problem when a field is incorrect in the first step the error message is broken on the page.

Second issue : like I told you in other posts Mangopay want to have a identity proof and a KBIS file (in france the KBIS is a document who list all details about your firm). So in the second step we need to have the possibility to upload two files : an identity proof and a KBIS
Maybe just had in the dropdown a value KBIS so when we upload a second file we can tag it with KBIS name

Thanks

[Raju The Cool Guy]

Hi @Manydia,
Can you please make a video or a screenshot of the broken error message. And for KBIS can you please send documentation. Because of these fields only for France then we have to control it for other countries too. Can you please help us with that.

[Manydia]

I sent a message to contact@wc-marketplace.com for you because here my responses don’t appear, when a lot of link are included I suppose.

[Raju The Cool Guy]

Yes, received. Thank you!!

[Raju The Cool Guy]

Hi @Manydia,

Thanks for your help. We are checking all the document shared via email.Good news is we are trying to provide a generic solution i.e making it compatible with each and every country. Hence, it is taking good amount of time to develop this section. We will definitely let you know when completed.
**It’s already fixed in our current version
** We are following default WooCommerce format.If you want to change this then you have to modify it in our core file.

Regards,

[Manydia]

This reply has been marked as private.

[Manydia]

Hi Raju

I called Mangopay to be sure, they told me to look the "Regular verification" in this page :

https://docs.mangopay.com/guide/user-verification , in our case look the second line for Legal/Business person type.

You can see all required documents by country in this link : https://docs.mangopay.com/guide/kyc-further-information

There is the video where you can see the broken error message (I put a bad format for birthdate) : https://www.loom.com/share/122d798a4abc49e3ba97868f0382ed6c

Also it's possible to have french format for this field ? DD/MM/YYYY instead of YYYY/MM/DD

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[Raju The Cool Guy]

Hi @Manydia,
We are checking these documents.
We have already fixed this broken error message issue in our current version. Please update your plugin
We are following a normal woocommerce date format. If you want to change this then you have to modify in our code also.

[Manydia]

Ok thanks Raju, tell me when all KYC documents can be uploaded.

[NerdySupportExpert Moumita]

Sure, will keep you posed.

[Manydia]

Hello guys,

When this update will be great ?
We paid for this plugin since the begin of the year … it will be good if it works one day 🙂

[NerdySupportExpert Moumita]

@Manydia, we understand your urgency, however, to add support for all the verification documents, requires a bit more time. As MANGOPAY has updated their documents, hence it requires us to change our full code also.

We are hoping to update all our flow within the next month.

Looking for your co-operation regarding the same.

[Manydia]

Hello

I’m waiting on your update, there are more than 2 months passed since your last message.
When it will be ready?

[NerdySupportExpert Moumita]

@Manydia, I understand your urgency, however, adding this support will take a good amount of time.

Currently, the team is busy with our next major update of WC Marketplace (Version 3.6). Once the update will be ready for the beta version, the team will start working not this. Hopefully from March. We will keep you posted.

[Manydia]

Ok thanks for the answer. I hope it will be soon because I buy this product since last summer and never worked 🙁

[WCMp Support Ninja]

we will keep you posted.

[Manydia]

No news here ? March is past away and now we are in 3.7.
Do you really fix this plugin one day ? We lost money because we haven’t any payment means on the website…

Tell me the true, I need to find a solution soon.

[NerdySupportExpert Moumita]

@Manydia, sorry for keeping you waiting for this long.

I am sorry, but we are not able to allocate any resources yet for this development.

So, we will be refunding the order for now, and once the plugin will be ready we will share the plugin with you (you don’t have to purchase this again, we will provide you 100% discount coupon).

[Manydia]

Ok for this solution.
In hope you will have ressources for this one day 🙂

I will wait the refund and the discount coupon for now.

Have a nice day

[NerdySupportExpert Moumita]

@Manydia, please send your PayPal id to our refund team. You will get the email id here : https://wc-marketplace.com/refund-policy/

[Manydia]

Hello again Moumita

I send an email to your refund service since the 9 April and I don’t have any answer.
What’s going on please ?

[NerdySupportExpert Moumita]

@Manydia, our team has got back to you over mail.

[Author]

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