Wallet Creation
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WCMp Mangopay Marketplace
Wallet Creation Open
Tagged: mangopay wcmp wordpress
- This topic has 53 replies, 4 voices, and was last updated 2 months ago by
NerdySupportExpert Moumita.
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AuthorPosts
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July 28, 2020 at 10:38 AM #101972
Manydia
ParticipantHello
I try to connect Mangopay to my marketplace and I have an issue, Client ID / Api Key / title are validated but when I want to create Wallet an error occurs :
MANGOPAY API returned: MangoPay\Exception Message: Unauthorized
CopyIn my debug logs I have an other error :
PHP Notice: Undefined variable: user_nationality in /home/XXXXXX/www/wp-content/plugins/wcmp-mangopay-marketplace/classes/class-wcmp-mangopay-marketplace-admin.php on line 112When I try to create the wallet on WP admin I fill all fields.
Can you help me with this ?
Thanks
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July 29, 2020 at 9:18 AM #102067
Raju The Cool Guy
KeymasterHi @Manydia,
Thanks for report this issue. Can you please make a video for this. So that we can recreate this issue in our end easily. -
July 29, 2020 at 10:08 AM #102071
Manydia
Participant -
July 30, 2020 at 9:01 AM #102145
Raju The Cool Guy
KeymasterThis reply has been marked as private. -
July 30, 2020 at 9:15 AM #102147
Manydia
ParticipantHi
Thanks for your help but don’t works yet :
MANGOPAY API returned: MangoPay\Exception Message: Unauthorized
Copymy debug log :
[30-Jul-2020 14:09:06 UTC] PHP Notice: Undefined variable: mangouser in /home/XXX/www/wp-content/plugins/wcmp-mangopay-marketplace/includes/wcmp-mangopay-gateway-core-functions.php on line 75 [30-Jul-2020 14:09:06 UTC] PHP Notice: Trying to get property 'Id' of non-object in /home/XXX/www/wp-content/plugins/wcmp-mangopay-marketplace/classes/class-wcmp-mangopay-marketplace-admin.php on line 55 [30-Jul-2020 14:09:06 UTC] PHP Notice: Trying to get property 'Id' of non-object in /home/XXX/www/wp-content/plugins/wcmp-mangopay-marketplace/classes/class-wcmp-mangopay-marketplace-admin.php on line 57
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July 31, 2020 at 10:30 AM #102247
Raju The Cool Guy
KeymasterHi @Manydia,
We have checked in our end. The issue is coming from MANGOPAY authentication. Mangopay is not allowed you to create an account. The issue may come from your details or clint id or API key. So please contact MANGOPAY with your details and then share there reply with us. -
July 31, 2020 at 10:38 AM #102253
Manydia
ParticipantHello
I already check this with them before asking help from you.
All datas used ares ok … I can send another message to them but I don’t understand why there is errors in your code..
Yesterday you send me another plugin version et today it’s mangopay issue ?This plugin works fine for other users ?
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August 3, 2020 at 8:13 AM #102393
Manydia
ParticipantToday I have phone Mangopay directly to ask them a new live API key.
So after this I have change my Api Key with the new one and don’t works too ….Are you really sure that the issue came from them ?
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August 3, 2020 at 9:28 AM #102403
Raju The Cool Guy
KeymasterHi @Manydia,
We have check-in our end. When you have put any wrong data then MANGOPAY restricts you to create a new account.can you please confirm those data with MANGOPAY. -
August 3, 2020 at 9:57 AM #102405
Manydia
ParticipantLike I said in my previously post I already confirm with MANGOPAY my datas and are great. There is no error on it.
You didn’t respond to my question : This plugin works for someone ?
Mangopay said to verificate if you redirect is on api.mangopay.com and not on api.sandbox.mangopay
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August 4, 2020 at 5:26 AM #102482
Manydia
ParticipantI try with postman and all data were great so I check your plugin files and I found a line who redirect always to sandbox API ….
You don’t mention it in the tutorial so it’s not easy to find it in : lib/sdk/mangopay/configuration.php
I commented sandbox line and add live API and its work.Maybe you can add this information to your tutorial, it will save others from spending days trying to figure out the problem…
You can add in the admin the possibility to change api sandbox/live to make test easily like all others plugin do. -
August 4, 2020 at 9:46 AM #102509
Raju The Cool Guy
Keymasterhi @Manydia,
Thanks For your help. Great help from you. We are already working on this issue. We will fix this in our next update. -
August 5, 2020 at 8:40 AM #102619
Manydia
ParticipantHi
Another issue in your plugin about documents.
Mangopay require identity documents to validate vendor’s wallets. We need to ask these documents (KBIS and identity card for France) at vendor subscription or when the vendors fill those information in his dashboard on mangopay account connexion.
I saw your plugin don’t provide this, can you add this functionality ?On document reception we have to send them by the mangopay API to validate users in mangopay dashboard.
(https://docs.mangopay.com/endpoints/v2/kyc-documents#e204_the-kyc-document-object) -
August 5, 2020 at 9:35 AM #102622
Raju The Cool Guy
KeymasterThis reply has been marked as private. -
August 5, 2020 at 10:05 AM #102623
Manydia
ParticipantOk I updated the plugin, seems to work fine.
I wait for your update about KYC documents.Thanks
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August 11, 2020 at 1:40 AM #102988
NerdySupportExpert Moumita
Keymaster@Manydia, once the support will be added, we will share the beta version with you.
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August 18, 2020 at 9:08 AM #103515
Manydia
ParticipantHello
We paid for at this and the basics don’t work …..
Can you fix this asap ?I’m wasted to wait about you …
I don’t understand how you can sell a product not finished. (Paid since one month for nothing)Please solve this soon
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August 19, 2020 at 9:49 AM #103613
Raju The Cool Guy
KeymasterThis reply has been marked as private. -
August 20, 2020 at 7:36 AM #103680
Manydia
ParticipantHello
Like I said in my previous message. I think the better place for those fields is in the first step when the user create their account because the missing field is for validate their identity.
And it’s not a field with identity number we need it’s an upload field for upload the two faces of the identity card. The KBIS is also another document who need to upload for validate the mangopay wallet.
With this documents you need to make an API call to mangopay for create KYC documents (https://docs.mangopay.com/endpoints/v2/kyc-documents#e204_the-kyc-document-object)
If this step is not done the vendor never been validate and never take their money if he make a sell.
If you don’t understand the functionnal part, you can tell me more details and I can ask to MangoPay directly how to proceed.
Thanks
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August 20, 2020 at 9:52 AM #103697
Raju The Cool Guy
KeymasterHi @Manydia,
Thanks for your help. We have checked that there is a KYC validation issue. We have already started working on this. We will try to fix this asap. If we need any help with the functional part then we will let you know. -
August 20, 2020 at 10:39 AM #103704
Manydia
ParticipantOk no problem, It’s very important for my website , actually we have to make this part manually to permit vendors to have their money. So don’t hesitate to ask for help !
Have a nice day
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August 28, 2020 at 3:12 AM #104248
Raju The Cool Guy
KeymasterThis reply has been marked as private. -
August 31, 2020 at 8:45 AM #104489
Manydia
ParticipantHi
The page added is good but the vendors needs to send two documents to be validated by mangopay, they need to upload identity card and KBIS (it’s a french document listing all details about a firm).
Can you add a field for this in the dropdown ?
I think it will be great to specify at vendors they needs to upload the two files to be validated.
Thanks
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September 1, 2020 at 9:26 AM #104613
Manydia
ParticipantI just saw a problem in the first step form, Yesterday I tested just the second..
I can’t validate this step I have an error on the IBAN (I tested with a real IBAN)
I don’t know if it’s normal but now the two forms are in the first step and i have a message about KYC documents on the middle of the form.
Maybe the problem is because the form said KYC documents are validated but it’s not true.
Attachments:
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September 1, 2020 at 9:46 AM #104626
Raju The Cool Guy
KeymasterHi @Manydia,
Can you please share a video of this flow. So that we will recreate it in our end. -
September 1, 2020 at 9:55 AM #104632
Manydia
Participant -
September 3, 2020 at 10:59 PM #104829
Raju The Cool Guy
KeymasterHi @Manydia,
We didn’t find this issue at our end. But as because you are facing this issue, we are checking it in our end. We will give you an update ASAP. -
September 4, 2020 at 3:56 AM #104858
Manydia
ParticipantI don’t know if i’m right but I think the good API call is : /v2.01/ClientId/users/UserId/bankaccounts/iban/
In my case the UserID is not in the request.
Before your update for KYC the user creation and the bank account creation was in two steps, I think it’s usefull because in the second step we can have the UserId created in the first step.
Hope it’s help you.
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September 4, 2020 at 9:48 AM #104883
Raju The Cool Guy
KeymasterHi @Manydia,
Yes before the KYC update there were two steps. For KYC support we have now added three steps.
1st: A vendor can create a MANGOPAY account. https://prnt.sc/ubk1mg
2nd: If that user successfully created a MANGOPAY account ( form first step ) then only can upload KYC documents. https://prnt.sc/ubk3db
3rd: If KYC documents are verified then that vendor can create a payout/create a bank account. https://prnt.sc/ubk57m
You shared here #104613 an image of KYC verified. If KYC is verified then only https://prnt.sc/ubk57m this section will display. -
September 4, 2020 at 9:57 AM #104885
Manydia
ParticipantOk but now in the first step I have the fields for create the bank account like you can see in the video posted before (https://www.loom.com/share/970305905199459087042508700b65b0).
For me in the first step I can create an account and create a payout/create a bank account, It’s not what you described.
Look again the video and you will understand my problem. Maybe an error occured when I uploaded the new version with KYC support ?
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September 7, 2020 at 9:47 AM #104977
Raju The Cool Guy
KeymasterHi @Manydia,
Can you please share your stagging site admin access? So that we can create a new vendor and check this issue. Because we didn’t find it in our end. Don’t forget to mark this private. -
September 7, 2020 at 10:30 AM #104978
Manydia
ParticipantThis reply has been marked as private. -
September 8, 2020 at 9:50 AM #105037
Raju The Cool Guy
KeymasterThis reply has been marked as private. -
September 8, 2020 at 10:16 AM #105039
Manydia
ParticipantThis reply has been marked as private. -
September 9, 2020 at 12:57 AM #105058
Raju The Cool Guy
KeymasterThis reply has been marked as private. -
September 9, 2020 at 7:05 AM #105089
Manydia
ParticipantI created a new vendor and the issue is still here… I see the first and the second steps in one…so I can’t validate and go to the third.
My issue is for all news vendors who are going to sell in the website, I don’t care of my test account can bypass this issue ^^
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September 9, 2020 at 7:29 AM #105092
Raju The Cool Guy
KeymasterHi @Manydia,
Can you please share your FTP access. So that we can check this issue in your site from coding.Because we can’t reproduce it in our end. And also your site access .We will create a new vendor for testing. -
September 9, 2020 at 11:39 PM #105130
Raju The Cool Guy
KeymasterHi @Manydia,
we didn’t get any reply from you. We are waiting for your FTP and site access. -
September 10, 2020 at 3:32 AM #105138
Manydia
ParticipantI send you this yesterday but the message don’t appear here 🙁
I going to make a new post because my private response don’t appear I have an error like : duplicate message
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September 10, 2020 at 3:40 AM #105141
Manydia
ParticipantEven in the new ticket i can’t post in private, the message is send and don’t appear. If I repost it I have an error duplicate message 🙁
Can I have an email or something like that to gave you my FTP access ?Thanks
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September 10, 2020 at 3:49 AM #105143
Manydia
ParticipantI had an idea, you can find it in this thread : https://wc-marketplace.com/support-forum/topic/translation-missing-for-auction-page/
In my private post of 7 july you can see my access, in put the same.
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September 10, 2020 at 7:37 AM #105157
Raju The Cool Guy
KeymasterHi @Manydia,
We have added a modified code from your FTP. We can’t check because of your admin access is not working. So can you please check in your site that the issue fixed or not. -
September 11, 2020 at 3:57 AM #105235
Manydia
ParticipantHi Raju
Now it’s working, just a little problem when a field is incorrect in the first step the error message is broken on the page.
Second issue : like I told you in other posts Mangopay want to have a identity proof and a KBIS file (in france the KBIS is a document who list all details about your firm). So in the second step we need to have the possibility to upload two files : an identity proof and a KBIS
Maybe just had in the dropdown a value KBIS so when we upload a second file we can tag it with KBIS nameThanks
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September 11, 2020 at 9:32 AM #105271
Raju The Cool Guy
KeymasterHi @Manydia,
Can you please make a video or a screenshot of the broken error message. And for KBIS can you please send documentation. Because of these fields only for France then we have to control it for other countries too. Can you please help us with that. -
September 11, 2020 at 10:17 AM #105284
Manydia
ParticipantI sent a message to contact@wc-marketplace.com for you because here my responses don’t appear, when a lot of link are included I suppose.
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September 12, 2020 at 12:46 AM #105296
Raju The Cool Guy
KeymasterYes, received. Thank you!!
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September 24, 2020 at 10:22 AM #106287
Raju The Cool Guy
KeymasterHi @Manydia,
Thanks for your help. We are checking all the document shared via email.Good news is we are trying to provide a generic solution i.e making it compatible with each and every country. Hence, it is taking good amount of time to develop this section. We will definitely let you know when completed.
**It’s already fixed in our current version
** We are following default WooCommerce format.If you want to change this then you have to modify it in our core file.Regards,
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September 30, 2020 at 11:30 AM #105283
Manydia
ParticipantThis reply has been marked as private. -
September 30, 2020 at 11:32 AM #105281
Manydia
ParticipantHi Raju I called Mangopay to be sure, they told me to look the "Regular verification" in this page : https://docs.mangopay.com/guide/user-verification , in our case look the second line for Legal/Business person type. You can see all required documents by country in this link : https://docs.mangopay.com/guide/kyc-further-information There is the video where you can see the broken error message (I put a bad format for birthdate) : https://www.loom.com/share/122d798a4abc49e3ba97868f0382ed6c Also it's possible to have french format for this field ? DD/MM/YYYY instead of YYYY/MM/DD
Copy -
October 6, 2020 at 9:36 AM #107264
Raju The Cool Guy
KeymasterHi @Manydia,
We are checking these documents.
We have already fixed this broken error message issue in our current version. Please update your plugin
We are following a normal woocommerce date format. If you want to change this then you have to modify in our code also. -
October 6, 2020 at 11:49 AM #107284
Manydia
ParticipantOk thanks Raju, tell me when all KYC documents can be uploaded.
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October 9, 2020 at 6:40 AM #107519
NerdySupportExpert Moumita
KeymasterSure, will keep you posed.
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November 23, 2020 at 1:28 PM #110323
Manydia
ParticipantHello guys,
When this update will be great ?
We paid for this plugin since the begin of the year … it will be good if it works one day 🙂 -
November 23, 2020 at 4:51 PM #110330
NerdySupportExpert Moumita
Keymaster@Manydia, we understand your urgency, however, to add support for all the verification documents, requires a bit more time. As MANGOPAY has updated their documents, hence it requires us to change our full code also.
We are hoping to update all our flow within the next month.
Looking for your co-operation regarding the same.
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