Vendor Staff user cannot see images belonging to himself

WCMp Vendor Staff

Vendor Staff user cannot see images belonging to himself Resolved

Viewing 10 reply threads
  • Author
    Posts
    • #27965
      webmaster.mid
      Participant

      Hi,
      I’m using WCMp Vendor Staff addon. The vendor-staff user, with proper permission to upload files, cannot see images belonging to himself.

      – user-vendor-staff cannot see a “Media” menu item in left menu;
      – user-vendor-staff can upload new images using gallery-box or add media button in product page, but the user can only see images uploaded by user-vendor, not himself. When uploading new images, user-vendor-staff can see the new image, but not after save product;
      – user-vendor can see the “Media” menu item in left menu;
      – user-vendor cannot see images uploded by user-vendor-staff, only uploaded by himself;
      – user-admin can see all the images uploded by user-vendor and user-vendor-staff;

    • #27974
      WCMp Admin
      Keymaster

      Hi @webmaster.mid, sorry to hear that you have faced this issue.

      Can you please share us one temporary admin access, vendor access (who has staff) and FTP access so that we can look into this and assist you accordingly.

      While sharing us the access don’t forget to mark the response as private.

    • #28060
      webmaster.mid
      Participant
      This reply has been marked as private.
    • #28155
      WCMp Admin
      Keymaster
      This reply has been marked as private.
    • #28162
      WCMp Admin
      Keymaster
      This reply has been marked as private.
    • #28265
      webmaster.mid
      Participant
      This reply has been marked as private.
    • #28328
      WCMp Admin
      Keymaster

      @webmaster.mid, our replies are inline :

      – user-vendor-staff cannot see a “Media” menu item in left menu;

      >> We will fix that in our next update.

      – user-vendor-staff can upload new images using gallery-box or add media button in product page, but the user can only see images uploaded by user-vendor, not himself. When uploading new images, user-vendor-staff can see the new image, but not after saving product;

      >> Using the vendor staff we have added an image, the staff vendor can see the images added by them.

      Can you please share us one video displaying the flow, so that we can also check the same.

      – user-vendor cannot see images uploded by user-vendor-staff, only uploaded by himself;

      >> We doubled checked this, we are able to recreate the issue in our end. We will fix that in our next update of vendor staff.

      – user-admin can see all the images uploded by user-vendor and user-vendor-staff;

      >> The default flow of WC Marketplace, lets the admin view all the media added by any user (i.e. vendor and sub vendor) in the site.

      Let us know if you have any further query.

    • #28405
      webmaster.mid
      Participant

      Hi! I made a gif-video of the issue:
      http://recordit.co/nfqiE518pa

      Using “vendor-staff” user

      1) opened [add media], I can see the image previously uploaded by the user “vendor”
      2) uploaded “titulos_05.png” – upload ok
      3) insert image in editor – works ok
      4) after save the product, the image remain in editor – its ok!
      5) open [add media] again
      6) I cannot see the image “titulos_05.png”

    • #28462
      WCMp Admin
      Keymaster

      Hi @webmaster.mid, thanks for sharing us the video. We are able to understand the issue. We will fix this in our next update of vendor staff.

      Will keep you posted.

    • #28478
      webmaster.mid
      Participant

      Ok, I’ll wait the update. Thank you very much!

    • #30130
      WCMp Admin
      Keymaster

      Hi, we have fixed the issue in our latest update (version 1,1,1), where Vendor staff can see media added by the vendor, also the vendor able to see the media files added by the vendor staff.

      Kindly update the plugin and confirm.

Viewing 10 reply threads

The topic ‘Vendor Staff user cannot see images belonging to himself’ is closed to new replies.

Buy all Marketplace addons together, check out our Bundle

Buy at Slashed Price