[odedtalmon]

Hello,
1. A Vendor has a variable product, digital and printed book.
2. The product shipping class is set to the Vendor shipping class.
3. The Vendor has 3 shipping methods, 1 flat rate and 2 pickup (different locations).
4. Store has 3 shipping methods, 1 Vendor shipping, 2 Store global flat rate (in case vendor doesn’t have shipping methods setup, works as fallback) and 3 free shipping (also a store fallback).

When I add this product to the cart I only see the flat rate method, which is first in the shipping methods list on the vendor dashboard.
I tried changing to a default theme and it doesn’t fix the issue, please look into this. I also made sure the vendor was created ok with the taxonomy term.
I will attach login details in a private reply.

Thanks

[odedtalmon]

I don’t know why but I cannot send private replies with links here…

[Fantastic Kuhu]

Hi,

You may please share us via email contact@wc-marketplace.com and kindly share the forum link as reference.

[odedtalmon]

Great support, it’s been 9 days and still no reply… glad i am paying you for this…

[abhirup]

Hi,
Apologies for the delayed response as shipping fixing was a time taking process.
We have fixed some shipping related issue on our latest version of WCMp (3.5.14).
Please update the plugin and test your site (I have already update this plugin of your dev site please test).
Although we are having the access of backend …but somehow in the front-end it’s displaying live site.
Hence, we are not able to perform any test at your end.

I am sharing the the video in private message, please have a look.

Let me know if you still facing the same issue.

Regards,

[abhirup]

This reply has been marked as private.

[odedtalmon]

Hello,
Sorry about the redirect, we were having a problem where the dev site showed up on google so I am redirecting all traffic to main site.
Please write your IP address so I can exclude it from the redirections.
Thanks

[abhirup]

This reply has been marked as private.

[odedtalmon]

I did, you should have access now.
Thanks

[odedtalmon]

Hello, the issue has not been resolved.

[abhirup]

Hi,
It seems like my ip gets changed dynamically. Hence I am not able to access your site.

Will it be possible for you to whitelist ip for India for a day, so we can work on your site.

Regards,

[odedtalmon]

Hello,
I wrote this redirect where I have whitelisted IP addresses in an array, so I can’t think of a way to allow India altogether.
What you can do is use WordPress theme editor in order to comment out the redirections.

It’s here: https://dev.nivbook.co.il/wp-admin/theme-editor.php?file=functions%2Ffunctions-misc.php&theme=hello-elementor-child
Comment out line 125

add_action( 'template_redirect', 'nivbook_template_redirect' );

Copy

Once you’re done please return it to the way it was.

[abhirup]

This reply has been marked as private.

[odedtalmon]

Hello,
You were using Hello Elementor Child theme which requires Elementor.
I have changed to twentytwenty, a default wordpress theme, you can check the cart page now and see that there is only 1 shipping method visible, there should be two.

Thanks

[odedtalmon]

Hello, did you get it to work?

[abhirup]

Hi,
I have checked your site and it’s working fine. Please checkout the video – https://www.loom.com/share/a6eaed3597074eea9880263465d6ddde
Seems like some plugin conflict that’s why you facing this issue.

Regards,

[odedtalmon]

This reply has been marked as private.

[odedtalmon]

This reply has been marked as private.

[odedtalmon]

This reply has been marked as private.

[WCMp Support Ninja]

We have not heard anything from you, hoping that the issue is resolve. Kindly let us know if the issue still exits.

[odedtalmon]

Hello,
I wasn’t able to replicate this in my live site and I was traveling in the last couple of days so I didn’t get a chance to try again.
Please keep this thread open for a few more days.
Thanks

[NerdySupportExpert Moumita]

Sure @odedtalmon

[odedtalmon]

Hello,
This issue is solved, thank you for your support.
You can close this thread.

[WCMp Support Ninja]

Thank you for the update. We are closing the ticket now. In case any issue arises kindly raise a new ticket.

[Author]

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