Vendor Rating stars

Theme and Plugin Support

Vendor Rating stars Resolved

Viewing 18 reply threads
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    • #83124
      Suzie Blue
      Participant

      Hi there,

      i need help with the rating stars. They are suddenly “gone” or invisible. As you can see on the picture. So u can´t see or press them.
      Can´t find the parent css class.

      Thanks for your help.

    • #83125
      Suzie Blue
      Participant

      screenshot1

    • #83126
      Suzie Blue
      Participant

      ok, the upload of screenshots not working, so u can check the problem on https://gocat.me/vendors-2

    • #83144

      @Suzie Blue, have you overridden the rating_vendor_lists.php template file?

    • #83169
      Suzie Blue
      Participant

      no, not intentionally. Can´t remember doing that.

    • #83213
      susmita
      Moderator

      @ Suzie Blue,

      If you haven’t over ridden any template file, then there might be some theme/plugin conflict issue in your site. Hence, can you please try deactivating one plugin at a time (starting from the lattest updated plugin) and check actually which one is causing this issue.

      In case you have updated to some theme, then I would request you to switch to some default theme, like twenty sixteen and then check.

    • #83218
      Suzie Blue
      Participant

      Hi,

      now i tried to deactivate the plug ins,
      but nothing happend.

      isn´t there any css class i could use to change the color of the stars so they are visible again?

      I mean i can push them but i don´t see them.

      Thank you.

    • #83270

      Hi @Suzie Blue, can you share a temporary admin and FTP access so we can check.

    • #83291
      Suzie Blue
      Participant
      This reply has been marked as private.
    • #83325
      This reply has been marked as private.
    • #83334
      Suzie Blue
      Participant
      This reply has been marked as private.
    • #83937
      Suzie Blue
      Participant

      Hi guys,

      is there any new information yet?

      Thank you for your update and a great weekend.

    • #84210

      We use a class for the star rating. It seems like something is restricting this class.
      It might be some theme/plugin conflict.

      Can we disable some plugin/theme for testing purpose?

    • #84335
      Suzie Blue
      Participant

      yes of course

    • #84336
      Suzie Blue
      Participant

      You can klick the stars when u want to give a review but you can´t see them

    • #84527

      We use this class star-rating to display the star rating. You can check the details here – dc-product-vendor/review/rating_vendor_lists.php
      Somehow the style of the theme is causing this class to be loaded.

      Now, in order to fix this, we might dequeue the property of the theme, but this may break the design of the page. So, can you please contact the theme author on how can we fix this. Or whether they have any insight.

    • #84534
      Suzie Blue
      Participant

      hi thank you.

      how could that happen? I didn´t do any theme update the last few weeks.

    • #84783

      Hi @Suzie Blue,
      There is some CSS conflict with your themes CSS.We have changed the theme and check that there is no issue. The star rating is visible properly in another theme. You may have added some extra CSS code for that this conflict occurred.

    • #86237
      susmita
      Moderator

      @Suzie Blue,

      I presume that your issue is resolved, since, we haven’t heard back from you.

      We are marking this thread as resolved.

      Kindly open a new thread if you face any further query.

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