Vendor Rating stars Resolved
November 27, 2019 at 5:27 am #83124
i need help with the rating stars. They are suddenly “gone” or invisible. As you can see on the picture. So u can´t see or press them.
Can´t find the parent css class.
Thanks for your help.
November 27, 2019 at 5:27 am #83125
November 27, 2019 at 5:28 am #83126
November 27, 2019 at 6:28 am #83144
@Suzie Blue, have you overridden the rating_vendor_lists.php template file?
November 27, 2019 at 7:11 am #83169
no, not intentionally. Can´t remember doing that.
November 27, 2019 at 8:35 am #83213susmitaModerator
@ Suzie Blue,
If you haven’t over ridden any template file, then there might be some theme/plugin conflict issue in your site. Hence, can you please try deactivating one plugin at a time (starting from the lattest updated plugin) and check actually which one is causing this issue.
In case you have updated to some theme, then I would request you to switch to some default theme, like twenty sixteen and then check.
November 27, 2019 at 9:48 am #83218
now i tried to deactivate the plug ins,
but nothing happend.
isn´t there any css class i could use to change the color of the stars so they are visible again?
I mean i can push them but i don´t see them.
November 28, 2019 at 12:40 am #83270
Hi @Suzie Blue, can you share a temporary admin and FTP access so we can check.
November 28, 2019 at 4:24 am #83291This reply has been marked as private.
November 28, 2019 at 7:59 am #83325This reply has been marked as private.
November 28, 2019 at 8:51 am #83334This reply has been marked as private.
November 30, 2019 at 4:49 am #83937
is there any new information yet?
Thank you for your update and a great weekend.
December 2, 2019 at 1:59 am #84210
We use a class for the star rating. It seems like something is restricting this class.
It might be some theme/plugin conflict.
Can we disable some plugin/theme for testing purpose?
December 2, 2019 at 9:17 am #84335
yes of course
December 2, 2019 at 9:24 am #84336
You can klick the stars when u want to give a review but you can´t see them
December 3, 2019 at 8:46 am #84527
We use this class star-rating to display the star rating. You can check the details here – dc-product-vendor/review/rating_vendor_lists.php
Somehow the style of the theme is causing this class to be loaded.
Now, in order to fix this, we might dequeue the property of the theme, but this may break the design of the page. So, can you please contact the theme author on how can we fix this. Or whether they have any insight.
December 3, 2019 at 12:34 pm #84534
hi thank you.
how could that happen? I didn´t do any theme update the last few weeks.
December 5, 2019 at 8:33 am #84783
Hi @Suzie Blue,
There is some CSS conflict with your themes CSS.We have changed the theme and check that there is no issue. The star rating is visible properly in another theme. You may have added some extra CSS code for that this conflict occurred.
December 18, 2019 at 7:55 am #86237susmitaModerator
I presume that your issue is resolved, since, we haven’t heard back from you.
We are marking this thread as resolved.
Kindly open a new thread if you face any further query.
The topic ‘Vendor Rating stars’ is closed to new replies.