Vendor can not receive PayPal payment from admin

WCMp Vendor Staff

Vendor can not receive PayPal payment from admin Resolved

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    • #90743
      Kyriakos
      Participant

      Hello,
      When a vendor tries to click on Request Withdrawal at his shop admin page, then he gets an error.

      The page is at https://www.handartisan.gr/dashboard/vendor-withdrawal/

      Please check the image. The threshold payment is 1€ and user clicks at every sale profit, in order to get paid.

      Attachments:
    • #90766

      Hi @Kyriakos, May I know what payment method is used by the vendor for their payment? Maybe you are using PayPal/Stripe, in that case, please check the log file of our plugin dc-woocommerce-multi-vendor via FTP.

      Share that error log message with us, so we can help you out accordingly.

    • #90824
      Kyriakos
      Participant

      Please share the exact error file path.

    • #90835

      Hi @Kyriakos, the extracted file path is dc-woocommerce-multi-vendor/log/product_vendor.log

    • #90839
      Kyriakos
      Participant
      This reply has been marked as private.
    • #90841
      This reply has been marked as private.
    • #90846
      Kyriakos
      Participant
      This reply has been marked as private.
    • #90854
      This reply has been marked as private.
    • #90862
      Kyriakos
      Participant

      Hello,
      I do NOT need to pay vendors in bulk. I need to pay them one by one right now. Why it is not working please?

    • #90874

      @Kyriakos, whether you are paying one vendor or multiple vendors, but you still need approval from PayPal for this, this is why PayPal is giving this error.

      Once they will authenticate your account, you can pay the vendor without any issue.

    • #90882
      Kyriakos
      Participant

      My account is authenticated, and I receive payments. I sent them a message about that error. But I do not understand what do you mean with: but you still need approval from PayPal.

    • #90926

      @Kyriakos, the error we have shared last day is coming from PayPal for your account, when our plugin is requesting your PayPal to pay the vendors. That is why we asked you to contact PayPal, why they are throwing this error at the time of paying the vendors.

      I would love to help you out, but this error comes from PayPal, so without their help, it is really difficult to locate the issue.

      We will wait for PayPal’s response.

    • #91101
      Kyriakos
      Participant
      This reply has been marked as private.
    • #91121
      This reply has been marked as private.
    • #91290
      Kyriakos
      Participant
      This reply has been marked as private.
    • #91296
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    • #91322
      Kyriakos
      Participant
      This reply has been marked as private.
    • #91339
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    • #91353
      Kyriakos
      Participant
      This reply has been marked as private.
    • #91356
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    • #92096
      Kyriakos
      Participant
      This reply has been marked as private.
    • #92144
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    • #92147
      Kyriakos
      Participant

      Can you be more specific please? What do you mean EXACTLY Payout option. In Marketplace settings?

      That is the only Vendors enabled payment option…

    • #92167

      @Kyriakos, this setting is not related to WCMp.

      You need to enable this option from the PayPal account. Can you please ask them how can you enable this option.

    • #92169
      Kyriakos
      Participant

      That is exactly what I said you two messages before:

      After many emails/tickets to PayPal I received the following reply:

      Your account doesn’t have Payout enabled which means you cannot distribute money by batch. Please use ‘Send money’ function in PayPal dashboard. https://www.paypal.com/us/for-you/transfer-money/send-money/send-money-online

      So what do you suggest for next please?

      I told you that I DO NOT NEED to send money in batch. Please read my previous messages.

    • #92243

      @Kyriakos, I undertsand you are getting confused. Let me explain the code to you.
      – Even if you are paying one vendor at a time
      – WCMp uses PayPal Payout API to pay one vendor too.
      – Now PayPal Payout needs you to enable “Payout” option in your PayPal account, even for one vendor
      – So, whether you are paying one vendor/ paying multiple vendors by batch, you need to enable the “Payout” option of your account.

      Let me know if you need any further explanation.

    • #92254
      Kyriakos
      Participant

      I understand that, but their answer is:

      Your account doesn’t have Payout enabled which means you cannot distribute money by batch. Please use ‘Send money’ function in PayPal dashboard. https://www.paypal.com/us/for-you/transfer-money/send-money/send-money-online

      What does that mean? That they refuse to enable the Payout option?

      Thank you for your time.

    • #92267

      @Kyriakos, they are not refusing this, all they are asking is for you to enable this payout mode from your PayPal account.

    • #92336
      Kyriakos
      Participant

      No, I think you have some communication issue. They refuse to enable me the Payout mode, and tell me to send money manually with ‘Send money’ function through my PayPal account.

      They refuse to answer directly and enable my Payout mode. So I can not use your PayPal payment through Vendor page right now.

      Thank you for your time.

    • #92351

      @Kyriakos, as an alternative option, you may use stripe too.

    • #98483

      I presume that your issue is resolved, since, we haven’t heard back from you.
      We are marking this thread as resolved.
      Kindly open a new thread if you face any further query.

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