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VARIATION ERROR – DOES NOT ALLOW TO CREATE THEM

WCMp Advanced Frontend Manager

VARIATION ERROR – DOES NOT ALLOW TO CREATE THEM Open

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    • #115947
      calzadium.com
      Participant

      Dear Ladies and Gentlemen,

      I am communicating with you, because yesterday the plugin worked perfectly when creating variations. This morning I updated the WCMp program, and when trying to create some variations … it won’t let me. When you CLICK on the button, it just doesn’t do anything.

      I am recording videos and tutorials on the operation of the Sellers Desk, and when I created the Variable Product … it has not left me.

      Yesterday I was testing, and it worked perfectly.

      Please, I need a solution, I’m worried

      I send you images, because in a previous ticket I sent you the link of a video and it tells me that it is pending admission.

      The problem is that today I updated the WCMp program, and by doing so … the “Go” button has stopped working.

      I await your news.

      Ricardo Trenado
      Calzadium.com

    • #115969
      calzadium.com
      Participant
      This reply has been marked as private.
    • #115991
      calzadium.com
      Participant
      This reply has been marked as private.
    • #115992
      calzadium.com
      Participant
      This reply has been marked as private.
    • #116004

      Our latest version of WCMp supports bootstrap and the same bootstrap support needs to be created in our WCMp advance frontend manager. So that’s why we are facing issues in the variable product type on the vendor dashboard.
      Our team has already started working on it and we will try to update you by 2 to 3 working days.

    • #116043
      calzadium.com
      Participant
      This reply has been marked as private.
    • #116096

      We will keep you posted.

    • #116106
      calzadium.com
      Participant
      This reply has been marked as private.
    • #116188
      This reply has been marked as private.
    • #116197
      calzadium.com
      Participant
      This reply has been marked as private.
    • #116198
      calzadium.com
      Participant
      This reply has been marked as private.
    • #116210

      Kindly deactivate the previous WCMp plugin, Advance Frontend Manager plugin and activated the updated version shared in the previous message and confirm us if the issue still exits.

    • #116268
      calzadium.com
      Participant
      This reply has been marked as private.
    • #116272
      calzadium.com
      Participant
      This reply has been marked as private.
    • #116325
      calzadium.com
      Participant
      This reply has been marked as private.
    • #116347

      Good day,
      The exact same issue is happening for me.
      On the frontend we cannot do anything with variables, we cannot go to other tabs on when trying to edit a variable product.

    • #116355

      @Artisanry can you please share your email id with us so that we can share the updated plugin with you over email.

    • #116356
      matt.gr
      Participant

      I have the same problem, could I have the updated plugin ? Here is my email: matthrix67@hotmail.fr

      (could you please mark my email as private)

    • #116367

      @ Calzadium Kindly check if you have deactivated the previous plugin and activated the newly shared plugins. Also, the error that you are receiving is coming from your theme. It seems that you might have added some custom coding to your theme. Kindly change to some default theme like storefront and check the same.

      Regarding the AFM API key, Could you please deactivate and activate the plugin again, then try to activate the keys. Please update us on the outcome.

    • #116397
      calzadium.com
      Participant
      This reply has been marked as private.
    • #116442
      This reply has been marked as private.
    • #116445
      calzadium.com
      Participant
      This reply has been marked as private.
    • #116446
      calzadium.com
      Participant
      This reply has been marked as private.
    • #116452

      Hello,

      Even if your API key does not get activated, your site will work smoothly without any issue and you can still continue to work on your site.

      Only the future update will not be received by you for that our team will need to debug your site.

      So, kindly share the admin and vendor access (staging site) and FTP access. While sharing the access, please mark the reply as private.

    • #116494

      I have still not received the email. Please can you try lisa@artisanryco.co.za

    • #116558
      calzadium.com
      Participant
      This reply has been marked as private.
    • #116567
      Fantastic Kuhu
      Keymaster

      Hi @Artisanry

      We tried sending you email twice at lisa@artisanryco.co.za , but each time it bounced back. Can you please share some alternate id please.

    • #116570

      Hello @Calzadium,

      Our team is looking on it and will update you by tomorrow.

    • #116634

      Hello @Calzadium,

      We have tested it at our end and its working fine as you can see here https://www.loom.com/share/8e833d5896f54bf49949b4dc17d9dd9c

      We have not tested the compatibility with Astra theme so we will not be able to comment anything on it. However, our plugin WC Marketplace is an extension of WooCommerce, hence any WooCommerce compatible theme (like Storefront) should work perfectly with our plugin.

      To test for theme conflict- please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty) It is suggested to please perform these tests on your staging website and keep us posted with the outcome.

    • #116647
      calzadium.com
      Participant

      Dear Ninja,

      I don’t understand what you sent me. Why do you ask me to send you the access data, if you then do the tests from your system?

      Please, I hope you access my system, and offer me a real solution.

      Honestly, I do not understand that it is so complicated that you access my system and check that everything is correct.

      Yours Sincerely,

      Ricardo Trenado
      Calzadium.com

    • #116651
      calzadium.com
      Participant

      Dear Ninja,

      I just tried another generic WordPress theme (twenty-twenty) again, and it doesn’t work either.

      Please, I ask you to access my system and offer me a solution, since before the update it worked correctly (as you can see in the variable product created previously).

      I NEED YOU TO SOLVE THE PROBLEM FOR ME, not for you to tell me that the problem must be with the theme, since I have tried 5 different themes, and all of them (with the exception of EnvoStorefront), are basic for woocommerce.

      Video link: https://drive.google.com/file/d/1jF4YtP1EDlULmKiboIjQsFbI_2hCWH9Y/view?usp=sharing

      Yours Sincerely,

      Ricardo Trenado
      Calzadium.com

    • #116653
      calzadium.com
      Participant

      Dear Ninja,

      I send you an image that indicates that between your plugin and mine, there is some difference, since when you access the selection box of the variable product, in your system only 2 options appear, however in my system all the ones that normally appear appear on the WordPress desktop.

      The Theme in which I am doing the tests, is the twenty twenty of WordPress, but I have tried it with Storefront, Storefront / twenty, EnvoStorefront, twenty twenty-one … and in all of them, it gives me the same error.

      Please, I need to resolve this matter. It is costing me a lot of money by having to delay creating the video tutorials.

      I need you to access my system and offer me a real solution, no more words.

      Yours Sincerely,

      Ricardo Trenado
      Calzadium.com

    • #116657

      Kindly share the URL of the site whose access you have shared so that we can help you ASAP.

    • #116663
      calzadium.com
      Participant
      This reply has been marked as private.
    • #116664

      We have tested it on your site and after decativationg all 3rd party plugin its working fine at your end as you can see here https://www.loom.com/share/7d4f061373d045fa8c8d30b984ddc6e6

      Please deactivate all your plugin, except WooCommerce and WCMp + addon. You can then check the flow. If everything is working fine, in order to detect which plugin is causing conflict- please activate each plugin consecutively and check the flow.

    • #116673
      calzadium.com
      Participant

      Dear Ninja,

      I am frankly concerned as I have accessed the vendor’s desktop as is the system after you guys have tested it, and the result is still that I cannot create variable products.

      As you can see, the theme is the one that you have activated, and I have also removed all the plugins except the essential ones … I no longer know what to do, I am afraid that given the serious situation we are facing, we will see each other in the obligation to find another program provider (although we decided for yours because it seems to us the best), but honestly, this situation we are experiencing does not offer me any peace of mind for the future.

      I do not understand how it is possible that it works on your computer, and not on ours. We have cleared the cache, changed the browser (Firefox & Chrome), and neither does the function of creating variable products work. Directly, the “Go” button is not activated. But it is also that, as you have seen in the comparison of your backoffice and ours, in yours there are two options, and in ours all those that appear in WordPress.

      Yours Sincerely,

      Ricardo Trenado
      Calzadium.com

    • #116674
      calzadium.com
      Participant

      Dear Ninja,

      Isn’t it strange that I can’t activate the KEY API?

      Can’t that be the problem why you can’t create variable products?

      Yours Sincerely,

      Ricardo Trenado
      Calzadium.com

    • #116687
      calzadium.com
      Participant
      This reply has been marked as private.
    • #116720
      Ivan Gacesa
      Participant
      This reply has been marked as private.
    • #116744
      calzadium.com
      Participant

      Dear Ninja,

      We have updated to the last date that the system worked and was capable of creating variable products.

      We have not found an answer from the technical service that solves the problem, and for the moment we are going to continue working with the version of February 19, in which you can continue creating variable products in your system.

      Fortunately we work with the best hosting company in Europe, and it has allowed us to go up to that date and update the Calzadium system, thus allowing us to work and do the video tutorials (albeit with a delay).

      That said … it should be mentioned that the explanations that you have been offering me so far are meaningless, since it is logical to think that the problem was generated when you updated last update.

      We ask you to put more effort and work to solve this problem, and not to protect yourself by saying that the fault is some incompatibility of a plugin that does not work, or (and this is very strong), that the problem is incompatibility with the Theme (as you have been telling us). Because it is proven that the theme and plugins work perfectly with the previous versions of WCMp and AFM. What’s more, if you access the web now (https://www.calzadium.com), you will be able to see how it works perfectly … don’t you think you owe us an answer that is truly operative?

      Once this is explained, I invite you to get to work to resolve this issue, and that we can work with the updates of the WCMp, and the AFM Plugin that we have purchased, and of which we have guaranteed updates for you.

      We await your solution … not your excuses or empty words, which do not solve the problem. We trust your professionalism, since you have built a really good product, but the technical service has not been up to the task when it comes to solving our problem, which has also been created by an inappropriate update.

      Video link: https://drive.google.com/file/d/1cjMOOEvdE3GCqXD_M5vNhUFgzbTbkblf/view?usp=sharing

      Yours Sincerely,

      Ricardo Trenado
      Calzadium.com

    • #116848
      calzadium.com
      Participant

      Dear Ninja,

      We need to know if you are taking steps to understand what is causing your latest update to prevent the creation of variable products in the AFM plugin.

      I wrote to you yesterday, and I have not received a response from you.

      We look forward to your news.

      Yours Sincerely,

      Ricardo Trenado
      Calzadium.com

    • #116869
      Fantastic Kuhu
      Keymaster

      Hi @Calzadium,

      We do appreciate your patience and understand the situation you are facing. Team is seriously looking into this and we are trying to confirm with the other users, if they are facing the same issue with the updated version.

      Our team shall try their best to assist you as much as possible.

    • #116874
      Ivan Gacesa
      Participant

      The same issue, you didn’t send the new version by mail, I sent email address in private post 2 days ago. Fix 706 has resolved the mobile menu problem, not variation error.

      It seems that in the last posts for many topics you first answer that something else is problem without testing on your demo.. and I agree with @Calzadium

      ‘We ask you to put more effort and work to solve this problem, and not to protect yourself by saying that the fault is some incompatibility of a plugin that does not work, or (and this is very strong), that the problem is incompatibility with the Theme (as you have been telling us). ‘

      Thank you

    • #116885
      Fantastic Kuhu
      Keymaster

      Hi Ivan,

      Apologies for not sending you the updated plugin earlier, kindly check we have shared the link via email.
      Ivan, we try maintaining a very transparent support forum communication so that it is beneficial for the entire community. Our team never intend to skip or overlook the issues, for initial debugging it is always recommended to disable all other plugins(apart from WooCommerce) as many issues are caused by conflicting plugins or widgets. Switch to a default WP theme, like Twenty Fifteen.

      Please test the updated plugins at your staging website and kindly let us know with the feedback.

      Awaiting your response.

    • #116921
      Ivan Gacesa
      Participant

      Hi,

      Thank you for sending WCMp and ACF plugins, I received them today in spam folder.

      With these plugins variation works on vendor dashboard, but now mobile menu doesn’t work on vendor dashboard. https://wc-marketplace.com/support-forum/topic/dashboard-not-usable-on-mobile/#post-116875 Fix 706 is not included in the WCMp version which you sent me today via email.

      Can you merge these 2 versions?

      Communication in support forum is transparent, but think about how do you plan, publish and test WCMp updates and all another your plugins related to WCMp (WCMp Enquary PRO also doesn’t work on variable products, you’ve many topics with similar problem after releasing the new version). For test it’s ok to disable all plugins and theme, after that, for real debugging, you need to enable one by one and find what is the problem.

      Thank you

    • #116929
      calzadium.com
      Participant

      Good morning Fantastic Kuhu,

      According to Camilo Ruiz, you have sent the updated plugins to his email account, and the creation of Product variables has worked correctly.

      Can you please send those same updated plugins to me, to test, and see if they work for me too?

      I hope so, otherwise, I have a serious problem with this matter. We have delayed the creation of video tutorials, and with it the date of departure from the marketplace in Spain. With the serious cost problems that this entails …

      Dear Fantastic Kuhu, I need a solution as soon as possible.

      Right now, we are running with the previous version, recovered with a backup from our European hosting provider (Siteground). But, obviously we need to work with the latest version of the plugin, to ensure the best result for our sellers.

      Thank you very much for your understanding.

      Yours Sincerely,

      Ricardo Trenado
      Calzadium.com

    • #116932
      Fantastic Kuhu
      Keymaster

      Hi @Calzadium,

      Please refer the below private message for updated plugin link and kindly let us know your feedback. Based on your input, we could plan the further procedure.

      Warm Regards,

    • #116933
      Fantastic Kuhu
      Keymaster
      This reply has been marked as private.
    • #116937
      Ivan Gacesa
      Participant

      Hi,

      Did you see the previous post?
      With email received plugins variation works on vendor dashboard, but now mobile menu doesn’t work on vendor dashboard. https://wc-marketplace.com/support-forum/topic/dashboard-not-usable-on-mobile/#post-116875 Fix 706 is not included in the WCMp version which you sent me today via email.

      Can you merge these 2 versions?

      Regards

    • #116940
      Fantastic Kuhu
      Keymaster

      Hi @Ivan,

      Thank you for the followup.

      I saw your feedback and I was about to respond here. My reply got delayed because I was awaiting tech team’s input. Yes, team will merge these 2 versions and within next week, you can expect the release.

      Thank you again fore your co-operation and understanding. Please do keep us posted if you are facing any hindrance/issue. We will try our best to assist you.

      Warm Regards,

    • #116942
      George Do
      Participant
      This reply has been marked as private.
    • #116946
      calzadium.com
      Participant
      This reply has been marked as private.
    • #116947
      calzadium.com
      Participant

      Dear Fantastic Kuhu,

      IT WORKS!!!!!!
      FANTASTIC !!!!!!

      To tell the truth, I was very scared when activating the plugins of how they would behave, but it has been wonderful, finally, we have seen the light at the end of the tunnel.

      Let you know that we have all made a party here.

      Yours Sincerely,

      Ricardo Trenado
      Calzadium.com

    • #116949
      Ivan Gacesa
      Participant

      Hi @Fantastic Kuhu,

      Thank you for the followup.

      Could you mail us merged version of plugin, before public release which you plan for the next week?

    • #116950

      @Calzadium we are glad to hear that the issue is resolved.


      @George
      thank you for sharing the email id with us. Our team will be sharing the updated plugin over this email id.

    • #116956
      calzadium.com
      Participant

      Dear Ninja,

      Fortunately, everything works fine.

      We are changing to the astra theme, which is generic and much more agile.

      If you agree to see the new structure of the web, you will see that it has changed slightly.

      Yours Sincerely,

      Ricardo Trenado
      Calzadium.com

    • #116960

      @Ivan,
      Team will merge these 2 versions and will release the updated plugin by next week.

    • #117269
      Ivan Gacesa
      Participant

      Thank you for publishing wcmp 3.6.0. Variations and mobile menu work on the vendor dashboard!

      On updating I got the error message
      E_COMPILE_ERROR – row 274
      …/wp-content/plugins/dc-woocommerce-multi-vendor/classes/class-wcmp.php.
      … require_once(): Failed opening required
      ‘class-wcmp-ajax.php’ (include_path=’.:/usr/share/php’)

    • #117323

      Hi,
      Can you please deactivate and again reactive it again. Then check issue is again coming or not. Because we are not able to recreate this issue on our end.

    • #117350
      Ivan Gacesa
      Participant

      Hi,

      I received this error like email notification during updating WCMp plugin. Now WCMp works, but I’m not sure about all functions, because that I sent the error message and the row number in the class-wcmp.php. After the latest updates there were many ajax bugs, I hope they were all fixed with the latest update. You know what class-wcmp-ajax.php does and how this is related to other plugins.

    • #117361

      Hello @Ivan,

      WCMp ajax file has no relation with order plugins.

      The issue that you are facing might be due to theme/ plugin conflict or any custom coding done at your site.

      In order to debug the issue, May I know if you have checked marketplace plugin with WooCommerce and standard theme (storefront/twenty). Please deactivate all your plugin, except WooCommerce and WCMp + addon. You can then check the flow. If everything is working fine, in order to detect which plugin is causing conflict- please activate each plugin consecutively and check the flow.

      Similarly, for theme conflict- please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty) It is suggested to please perform these tests on your staging website and keep us posted with the outcome.

    • #117374
      Ivan Gacesa
      Participant

      Hi @Ninja,

      Thank you for general comment, it’s better to think about the 10 latest topics and how many problem you made with the version 3.5.18 (look at list of solved bugs between 3.5.18 and 3.6).

      I updated the WCMp plugin to 3.6 and sent you notification message to prevent some another problem if it is useful for your team. WCMp 3.6 works as I sent ‘Variations and mobile menu work on the vendor dashboard!’

      If you have some specific suggestion please send us, otherwise if everything works close the topic.

    • #117453

      @Ivan Gacesa, we had to release an update with support of the latest bootstrap, and as WordPress asked us to release this compatibility, so we had to release that update within short-time. I understand you had to face these issues, we are sorry for that.

      Just to keep you posted, 3.6 has the support of elementor.

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