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Vacation plugin issue

WCMp Vendor Vacation

Vacation plugin issue Resolved

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    • #95443
      Melvin Ho
      Participant

      I am totally disappointed with the vacation plugin of yours which my client purchased but is not working properly. First I saw tons of warnings and notices on enabling the store timings for which I raised a ticket 3 weeks ago but you did not respond at all.

      Now, https://dabaonow.com.sg/vendor/amici/ is a vendor which is closed on Wednesday but I see on the listing page, some products are shows as “Shop is closed” but some are allowing add to cart. But when I check the product page I see there is no add to cart button and says Shop is closed.

      I noticed a pattern that for SIMPLY products the Shop is closed plugin is shown correctly but not for variable products on the product listing. This is inconsistent.

      My client is about to launch his website and reported me the error. Going through your support forum will take a long time and my client’s business will be held.

    • #95444

      Hi Malvin, sorry to hear that you have faced this issue.

      Can you please share a temporary admin, vendor and ftp access so we can check.

      While sharing the access don’t forget to mark the response as private.

    • #95446
      Melvin Ho
      Participant
      This reply has been marked as private.
    • #95464
      sumit singh
      Keymaster

      Hi, FTP access is not working.
      video :- https://www.loom.com/share/e1cbeadf13174e6f80e415e37483586c

      Additionally, can I disable plugins for testing purpose ?

    • #95473
      Melvin Ho
      Participant
      This reply has been marked as private.
    • #95487
      Melvin Ho
      Participant
      This reply has been marked as private.
    • #95583
      This reply has been marked as private.
    • #95589
      Melvin Ho
      Participant
      This reply has been marked as private.
    • #95596
      Melvin Ho
      Participant
      This reply has been marked as private.
    • #95632
      Melvin Ho
      Participant
      This reply has been marked as private.
    • #95634
      This reply has been marked as private.
    • #95656
      Melvin Ho
      Participant
      This reply has been marked as private.
    • #95695
      This reply has been marked as private.
    • #96667
      Melvin Ho
      Participant
      This reply has been marked as private.
    • #96695
      This reply has been marked as private.
    • #96696
      Melvin Ho
      Participant

      Amici

    • #96793
      This reply has been marked as private.
    • #96912
      Melvin Ho
      Participant
      This reply has been marked as private.
    • #97011
      This reply has been marked as private.
    • #97188
      Melvin Ho
      Participant
      This reply has been marked as private.
    • #97234
      Melvin Ho
      Participant

      Let me try again to demonstrate/ recreate the issue.

      I am using https://dabaonow.com.sg/vendor/intolap/ for demonstration. Kindly check the below observations very minutely.

      1) First I set 1st June (i.e. Today) as holiday.

      2) I also set the store timings.

      3) I visit this vendor page to see 4 products for this vendor ‘intolap’ (2 simple products and 2 variable products)

      4) Being the shop closed on 1st June (i.e. Today) the simple products form the list do apply the Store closed feature. But the same settings does not apply on Variable products.

      5) For testing further I tried to add the variable product to cart and that was working regardless of the holiday or store timing settings.

      6) I then turned Off the holiday and store timing settings to see if I see the Add To Cart buttons and yes, they are there for both (simple and variable) products as they should be.

      7) Then after I find the store timing settings working on product details/ single product page as they should be.

      Conclusion: Store timings settings page does not apply on Product Listing page (loop page) for Variable product where as Simple products are correctly controlled by the settings.

      Hope now your developer will have better understanding of the problem statement.

      Looking forward to your kind and quick response.

      Best regards,
      Debashis

    • #97235
      Melvin Ho
      Participant
      This reply has been marked as private.
    • #97308
      sumit singh
      Keymaster

      Hi, All the functionality is working fine at our end with latest WCMp plugin.
      But yes there are issue with variable product in your site and we are looking into this.
      We will give you the solution as soon as possibile.

      Thank you.

    • #111815

      We have not received any update from you for a long. Hope this ticket is already been resolved.

      We are now closing this ticket. Kindly create a new one if you need any further help.

Viewing 23 reply threads

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