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Timeout on loading page

WCMp Vendor Frontend Reports

Timeout on loading page Open

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    • #126666
      MaxenceTP
      Participant

      Hello,

      The dashboard/advanced-report/ page loads indefinitely and doesn’t display, I can’t understand why. There is no error in the apache2 logs, here is a screenshot after the timeout: https://prnt.sc/1qei5x1

    • #126701

      Hi, we didn’t face any such issue on our end.

      It seems like there is some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce and WCMp and check again.
      If the issue still exists, please switch to some default theme such as Twenty Sixteen and check again.
      Please do keep us posted so we can help you out.

    • #126727
      MaxenceTP
      Participant

      To put it in context I had installed the plugin directly on my production site and I had this problem.
      I just tested on my development site, with the same theme and the same plugins activated, I don’t have this problem so it doesn’t come from there. The only difference is that on my production site, there are thousands of orders, tens of thousands of downloads and maybe the SQL queries are too heavy or not optimized.

      Is there a way to debug your plugin to know what is taking time to load the page?
      Have you tested with a large database?

      I take advantage of this post to anticipate a future question, how to hide the “Stock” and “Tax” tabs of the Advanced Report?

    • #126755

      Maxence, this is a very unlikely issue related.

      First please make sure you have enabled both Debug Mode and Debug Display on.
      let us know what error did you get.

      Also, please do clear the error log of your site and then recheck the report page. After that check the error log again.
      And ask your server admin to increase page load and max limit size

    • #126940
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #127176
      MaxenceTP
      Participant

      Hey, any update please ?
      The plugin still doesn’t work

    • #127223

      Maxence, this issue is fixed in our last update version 1.1.6

    • #127234
      MaxenceTP
      Participant

      Hey, okay but what about the plugin Advanced Report ?
      The page still doesn’t load (maybe because I have a lot of data)

    • #127259

      @MaxenceTP, as this issue is related to site-specific. So please create a staging site and share admin, ftp access.
      While sharing the access, don’t forget to mark the response as private.

    • #128248
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #128271

      Thanks for the access.
      Our team is looking into it and will get back to you.

    • #128309
      MaxenceTP
      Participant

      Thanks

    • #128405

      Hi,

      It seems like server related issue. Kindly ask your server administrator regarding the configuration needed to fetch good amount of data.
      Please explain them that one page required to load huge data.

      Regards,

    • #128416
      MaxenceTP
      Participant

      I’m the admin server, can you be more specific about which limit is the problem?
      In any case with the Woocommerce charts there is no problem, maybe you try to load all the data at once when it should be done page by page or by period

    • #128500

      Hi,

      A 524 error message seems Cloudfare related so I assume you are running Cloudfare?

      When I google on it it has something to do with the timeout settings configured in Cloudfare:

      https://support.cloudflare.com/hc/en-us/articles/200171926-Error-524-A-timeout-occurred

      Apparently, the timeout you configured is too strict. Could you set it to a higher number?

    • #128538
      MaxenceTP
      Participant

      Hello,

      Yes, I use cloudfare with its default configuration, i.e. 100 seconds of timeout.
      This means that the page takes more than 100 seconds to load which is absolutely not normal, it should take between 2 and 5 seconds for the longest but not so much.

    • #128611
      This reply has been marked as private.
    • #128613
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #128614
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #128622

      Thanks for the update.
      Our team will look into it and get back to you

    • #128632

      Hi,
      We are not able to debug by using your file manager access. Changes, not reflected

    • #128666
      MaxenceTP
      Participant

      It’s working on my side with the credentials I sent, I can edit/delete everything in /var/www/developpement/.

      Can you tell me which error do you have ? Or which permission do you need ?

    • #128675
      This reply has been marked as private.
    • #128694
      MaxenceTP
      Participant

      Oh okay that’s files I uploaded myself which are not owned by www data.
      I updated the owner and tested with the same file as you, it’s now working 🙂

      Sorry for the inconvenance

    • #128700
      This reply has been marked as private.
    • #128714
      MaxenceTP
      Participant

      It seems that there was an incident on the machine when you tried.
      Currently the dashboard works fine for me, only the advanced-report page does not load.
      Can you please test again?

    • #128737

      Hi,
      We have modified the code on your site to some extend. Now it’s working. But your server has some issues. It gives 520 errors multiple times. You can use this current dev site advance report plugin in the live site for final tesing. Just check the report page and let us know.
      Thanks

    • #128744
      MaxenceTP
      Participant

      Error 250 appears when the loading time is really too long, i.e. 100 seconds which is not normal for loading data. I did not get this error during my tests.

      I tested with your modifications, the page opens well unlike before, thank you 🙂
      However some issues:

      – In “Sales by product” -> “By product”, I can’t find my products in the list, it still says “Keep typing..” : https://prnt.sc/1v5c5xb

      – I have the impression that “Customer download” does not work, no data appears and yet there are well. Moreover, why do I have to choose the product and the file? Only one choice would be enough

    • #128763

      Hi,
      Our replies are inline with yours.

      -– In “Sales by product” -> “By product”, I can’t find my products in the list, it still says “Keep typing..” : https://prnt.sc/1v5c5xb
      >> We have recreated this issue in our end. We will fix this in our next update

      =========================================================================================================================================================

      – I have the impression that “Customer download” does not work, no data appears and yet there are well. Moreover, why do I have to choose the product and the file? Only one choice would be enough
      >> There is no such issue on our end. Kindly explain the issue with a video.

    • #128768
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #128827

      Hi,
      We can’t recreate this 2nd issue on our end. We don’t face any such issues. Please check your debug log. This might occurs due to corrupt data.

    • #128828
      MaxenceTP
      Participant

      Do you have the problem on my site or is it only on my PC?
      I don’t really see how to debug this, I don’t think there is any corrupted data since it is displayed well in Woocommerce.

      I also point out that the download permissions are granted on the parent order and not on the suborders, maybe that can explain that no result is visible for the seller?

    • #128831

      Yes this can happen..very big chance.. absolutely right.. we have also tried to check your debug log by removeing previous..but we are not able to edit your debug.log file…So please check your suborder permission..this might solve the issue.thanks

    • #128871
      MaxenceTP
      Participant

      You have READ access to the debug.log normally. I checked the file there is no error related to WCMP.

      Regarding the upload permissions Woocommerce grants them on the parent order and there are no upload permissions on the suborders, which is not a problem.
      Is it possible to make WCMP look for downloads that have been done on the parent orders instead of the suborders?

    • #128872
      MaxenceTP
      Participant

      there are no download* permissions on the suborders

    • #128891

      @MaxenceTP, Raju will look into this.
      Kindly provide him some time.

    • #128893
      MaxenceTP
      Participant

      Okay 🙂
      Keep me informed

    • #128943

      @MaxenceTP, our team is on leave as we are celebrating Durga Puja. Our team will start working on this issue next week.

    • #128944
      MaxenceTP
      Participant

      Oh okay :/
      I bought this plugin a while ago, I hope it won’t take too long

    • #129027

      @MaxenceTP, the team will try their best to give you a solution soon.

    • #129043
      MaxenceTP
      Participant

      Ok I’m waiting for your answer 🙂

    • #129352

      hey within this week we will provide you with an update ..

    • #129356
      MaxenceTP
      Participant

      Okay! Thank you 🙂

    • #129465

      @MaxenceTP, just to keep you posted, we have fixed the page load issue, you can check now.

      However, we have encountered another issue.

    • #129469
      MaxenceTP
      Participant

      Okay nice !
      What is the other issue ? You’ll be able to fix it ?

    • #129528

      @MaxenceTP, yes. But for this we have to add new query, hence it is taking some time.

    • #129566
      MaxenceTP
      Participant

      Ok, keep me informed when the update is ready that I can use this plugin ^^

    • #129628

      surely , we will keep you posted

    • #130003
      MaxenceTP
      Participant

      Hello ! Any update about the plugin update ?
      I bought it more than 2 months ago and my vendors still cannot use it today :/

    • #130107

      @MaxenceTP, basically woocommerce gets the download data per main order, and we don’t attach downloaded per suborder (to avoid double downloading). Hence we couldn’t load download data per sub order. That is why we are trying to find out a solution, which will not disturb the double downloading factor and provide data too.

    • #130113
      MaxenceTP
      Participant

      Alright, I understand the problem ^^
      Keep me informed please, I really want to use this addon as soon as possible

    • #130681
      MaxenceTP
      Participant

      Hello,
      Any update about this bug please ? I still cannot use the plugin :'(

    • #131059
      MaxenceTP
      Participant

      Up please…

    • #131193
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #131710

      Sorry for the delay in response. Our team is currently working on huge update, i.e we are revamping WCMp backend into module so that it becomes easier for our users to use.

    • #131717
      MaxenceTP
      Participant

      Okay, but I bought this plugin just 4 months ago and I still can’t install it on my site.
      What solution do you have to offer me?

    • #131792
      This reply has been marked as private.
    • #131794
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #131901
      This reply has been marked as private.
    • #131911
      MaxenceTP
      Participant

      Ok then, I ask you to issue a refund for this product and I will take it back when it is functional. I’m tired of waiting months to use this plugin.
      I kindly ask you to issue the refund, if it has not been issued I will be required to report the problem to PayPal who will take care of the refund. It’s a real shame to have to do this…

    • #132098
      MaxenceTP
      Participant

      If there is no response from you by tomorrow evening, I will transfer the case to PayPal.
      It is unfortunate that it has to come to this, and there is no lack of evidence.

    • #132112

      For refund related queries kindly contact our refund team from here:
      https://wc-marketplace.com/refund-policy/

    • #132124
      MaxenceTP
      Participant

      The request has been sent. I am looking forward to your reply as soon as possible.

    • #132125

      The refund team will proceed with further procedures.

    • #132150
      MaxenceTP
      Participant

      Thank you

    • #132175
      MaxenceTP
      Participant

      What is the response time?

    • #132205

      As per our policy refund team will get back to you within a week.

    • #132438
      MaxenceTP
      Participant

      The week is over, I still haven’t received a reply.
      The claim will be opened on Monday if I don’t get a reply from you regarding the refund by then.

    • #132439
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #132472
      This reply has been marked as private.
    • #133512
      MaxenceTP
      Participant

      I would like to inform you that as I have still not been refunded and as the product was still not working, a legal procedure has been opened a few days ago.

    • #133675

      We have notified this to our refund team.

    • #134380
      MaxenceTP
      Participant

      Still no answer by the way

    • #135131
      MaxenceTP
      Participant

      Hello,
      The bug has still not been fixed?

    • #136216
      MaxenceTP
      Participant

      Up

    • #137001
      MaxenceTP
      Participant

      Hello ?

    • #137139

      @MaxenceTP, I understand your end, but our current priority is to release the Beta of MVX and the corresponding MVX Pro setup.

      Currently, the team is working on a migration from WCMp to MVX. Once that is done, we can release the Beta version, and then only we can work on this thread.

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