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Timeout on loading page

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Timeout on loading page Open

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    • #126666
      MaxenceTP
      Participant

      Hello,

      The dashboard/advanced-report/ page loads indefinitely and doesn’t display, I can’t understand why. There is no error in the apache2 logs, here is a screenshot after the timeout: https://prnt.sc/1qei5x1

    • #126701

      Hi, we didn’t face any such issue on our end.

      It seems like there is some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce and WCMp and check again.
      If the issue still exists, please switch to some default theme such as Twenty Sixteen and check again.
      Please do keep us posted so we can help you out.

    • #126727
      MaxenceTP
      Participant

      To put it in context I had installed the plugin directly on my production site and I had this problem.
      I just tested on my development site, with the same theme and the same plugins activated, I don’t have this problem so it doesn’t come from there. The only difference is that on my production site, there are thousands of orders, tens of thousands of downloads and maybe the SQL queries are too heavy or not optimized.

      Is there a way to debug your plugin to know what is taking time to load the page?
      Have you tested with a large database?

      I take advantage of this post to anticipate a future question, how to hide the “Stock” and “Tax” tabs of the Advanced Report?

    • #126755

      Maxence, this is a very unlikely issue related.

      First please make sure you have enabled both Debug Mode and Debug Display on.
      let us know what error did you get.

      Also, please do clear the error log of your site and then recheck the report page. After that check the error log again.
      And ask your server admin to increase page load and max limit size

    • #126940
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #127176
      MaxenceTP
      Participant

      Hey, any update please ?
      The plugin still doesn’t work

    • #127223

      Maxence, this issue is fixed in our last update version 1.1.6

    • #127234
      MaxenceTP
      Participant

      Hey, okay but what about the plugin Advanced Report ?
      The page still doesn’t load (maybe because I have a lot of data)

    • #127259

      @MaxenceTP, as this issue is related to site-specific. So please create a staging site and share admin, ftp access.
      While sharing the access, don’t forget to mark the response as private.

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