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The Bill does not go to the right Mail

The Bill does not go to the right Mail2019-06-28T07:39:29-05:00

Home Support Forum WCMp Vendor Vacation The Bill does not go to the right Mail

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The Bill does not go to the right Mail Open

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  • Author
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  • Florian Meise
    Participant
    Post count: 9

    Hello !

    I have a problem with WC : i have a Shop-Page which has more Shops in it.

    Normally, if someone buy something on the Shop, the Buyer and the Seller have to get the Bill as a Mail.

    My Problem is that the Mail is send to the Admin and not to the Seller… so the Buyer and the Admin get the Bill. In the Settings i wrote the Mail-Adress of the Seller but i still get the Mails

    My Shop Page : productdesign-store.com

    i would be happy if someone has a solution about this Problem

  • Raju The Cool Guy
    Moderator
    Post count: 126

    Hi @Florian Meise,

    Thanks for getting in touch with us.

    To send the new order notification email for the seller, please go to the Woocommerce Setting then Emails then “Vendor New order”. After that checked to “Enable this email notification” checkbox and configure the rest.

    Kindly keep us posted.

  • Florian Meise
    Participant
    Post count: 9

    Hello again @Raju The Cool Guy,

    i did the checkbox as u said in your answer. My Problem is still there, the Seller cant receive a Mail from the Bill.

    the seller will receive the invoices only when I put the status only in processing, so they can log into the WP-Admin and see the bill but the still mail does not arrive.

    can you check it or do you have any other idea ?

  • NerdySupportExpert Moumita
    Keymaster
    Post count: 4059

    @Florian Meise, the seller should receive mail, when the order status is either processing/completed.

    Now, can you please check the spam folder, whether the emails are getting in that folder?

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