The Bill does not go to the right Mail

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The Bill does not go to the right Mail Resolved

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    • #65120
      Florian Meise
      Participant

      Hello !

      I have a problem with WC : i have a Shop-Page which has more Shops in it.

      Normally, if someone buy something on the Shop, the Buyer and the Seller have to get the Bill as a Mail.

      My Problem is that the Mail is send to the Admin and not to the Seller… so the Buyer and the Admin get the Bill. In the Settings i wrote the Mail-Adress of the Seller but i still get the Mails

      My Shop Page : productdesign-store.com

      i would be happy if someone has a solution about this Problem

    • #65123

      Hi @Florian Meise,

      Thanks for getting in touch with us.

      To send the new order notification email for the seller, please go to the Woocommerce Setting then Emails then “Vendor New order”. After that checked to “Enable this email notification” checkbox and configure the rest.

      Kindly keep us posted.

    • #65270
      Florian Meise
      Participant

      Hello again @Raju The Cool Guy,

      i did the checkbox as u said in your answer. My Problem is still there, the Seller cant receive a Mail from the Bill.

      the seller will receive the invoices only when I put the status only in processing, so they can log into the WP-Admin and see the bill but the still mail does not arrive.

      can you check it or do you have any other idea ?

    • #65342

      @Florian Meise, the seller should receive mail, when the order status is either processing/completed.

      Now, can you please check the spam folder, whether the emails are getting in that folder?

    • #75598
      susmita
      Moderator

      Hi @Florian Meise,

      I presume that your issue is resolved, since, we haven’t heard back from you.

      We are marking this thread as resolved.

      Kindly open a new thread if you face any further query.

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