The auto disburse method is not working set out hourly

WCMp Mangopay Marketplace

The auto disburse method is not working set out hourly Resolved


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    • #89817

      We have configure the auto disburse method hourly for the vendor but not working also their is no error in the log file please help me in this issue

    • #89825

      Hi @sa0998, thanks for getting in touch with us.

      Can you please double-check these settings :
      – You have configured the PayPal/Stripe details via WCMp >> Settings >> Payment.
      – The vendors have provided their PayPal/stripe info.

    • #89828

      All the information is given the process is working when we are using testing mode but now as we go live the process is not working the payment is just going to our main account but not dispersing to the vendor

    • #89833

      any body???

    • #89835

      @sa0998, can you please share temporary admin access so we can look into this.

      While sharing the access, don’t forget to mark the response as private.

    • #89838
      This reply has been marked as private.
    • #89839


    • #89840


    • #89862

      Hi, I had installed a plugin called file manager to check the log file of our plugin. There we get this error :
      {“name”:”AUTHENTICATION_FAILURE”,”message”:”Authentication failed due to invalid authentication credentials or a missing Authorization header.”,”links”:[{“href”:”https:\/\/\/docs\/api\/overview\/#error”,”rel”:”information_link”}]}

      This means your PayPal account is not authenticated. So, please contact PayPal regarding this.

    • #89866

      but i could not see that

    • #89867

      where i can see that error

    • #89868

      1:- Which account you mean?? the store owner account or the vendor account?
      2:- Now the commission is not send so on new schedule do wc market place again try to send old commissions also??
      3:- When i see the log file there is no error please help me on this.

    • #89869

      Also do you check this for auto disburse option i mean that i have configured hourly do check this like that?

    • #89871


    • #89879

      Please do access the ftp and goto our plugin folder dc-multivendor. In this folder you can see a log file.

      So, please clear the log and wait an hour. Here you will receive updated message from PayPal. Do share that log with us.

      Alternatively, share the ftp access so we can check.

    • #89894

      Thanks for the information i have checked the log files and i see the errors please can you ans these question so i can be clear about the error

      1- What does this error means??
      2-If this error means authentication of paypal account. Which account authentication is required i mean the main store owner paypal account or the vendor account who is receiving the payment? please help me on this
      3-And how can we remove this error please can you ans these questions thanks

    • #89896

      Hi @sa0998, this basically means the PayPal details you have added via WCMp >> Settings >> Payment >> PayPal, is not authenticated.

      Hence you need to contact PayPal so they can authenticate the account. Only then the error will be gone.

      Let us know if you have any further queries.

    • #89898

      Thanks for your reply i am want to know that the authentication issue is with the store owner account or the vendor paypal account please first confirm this??? the info we have added for the store owner as you mentioned we see the option is Paypal Payout their is just Client Id and Client Secret which we have added from our paypal developer dashboard and the credentials are correct.

      Lets say the authentication is incorrect so why our store owner paypal account is receiving the payment and just our vendor account is not receiving please can you clear these points thanks

    • #89900

      @sa0998, the store owner needs to authenticate the account. The basic authentication needed from PayPal, so you can pay multiple vendors.

    • #90189


    • #90193

      Hi @tourkartanesia, how may I help you?

    • #98537

      I presume that your issue is resolved, since, we haven’t heard back from you.
      We are marking this thread as resolved.
      Kindly open a new thread if you face any further query.

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