[Dan McGovern]

Hello,

When I have SCA enabled I cannot process through Stripe I get the error that no such customer exists like I’ve seen many other state.

I also have an issue where vendors are not being paid out automatically. As in the fixed fee we charge is being ignored and our stripe account receives the full amount of money?

here’s the error from stripe:

{
“error”: {
“code”: “resource_missing”,
“doc_url”: “https://stripe.com/docs/error-codes/resource-missing”,
“message”: “No such customer: ‘cus_IKq0n9On3EvKPU’; a similar object exists in test mode, but a live mode key was used to make this request.”,
“param”: “id”,
“type”: “invalid_request_error”
}
}

[Raju The Cool Guy]

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[Dan McGovern]

There’s tickets regarding this on your system already. I can’t just ask vendors to set up new accounts when they’ve been uploading their products over the past few days.

Checking your screenshot I’ve set my setting to direct charge but this isn’t working, it’s not taking money from the card. Looks like someone else had this problem? https://wc-marketplace.com/support-forum/topic/direct-charge-doesnt-work/

[Dan McGovern]

You have SCA disabled on your screenshot… SCA is required for EU law?

When I have SCA enabled this makes out as if the order has been paid for but no money actually leaves the account from the buyer.

[Dan McGovern]

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[Dan McGovern]

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[Raju The Cool Guy]

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[Dan McGovern]

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[Raju The Cool Guy]

Hi @Dan McGovern,
We have recreated this issue on our end. We will fix this in our next update.

[Dan McGovern]

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[Raju The Cool Guy]

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[Dan McGovern]

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[Raju The Cool Guy]

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[Dan McGovern]

Are we on track for an update tomorrow?

[Raju The Cool Guy]

Hi,
We have already completed our integration with 3d secure sca enable. For separate and transfer charged is already completed. We still communicate with stripe to give support direct and destination charge with sca. These two are under development. We will send you the updated plugin link tomorrow ( with separate and transfer charges).

[Raju The Cool Guy]

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[Dan McGovern]

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[Raju The Cool Guy]

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