Stripe Connect not auto paying and errors from customer ID

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Stripe Connect not auto paying and errors from customer ID Open

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    • #109017
      Dan McGovern
      Participant

      Hello,

      When I have SCA enabled I cannot process through Stripe I get the error that no such customer exists like I’ve seen many other state.

      I also have an issue where vendors are not being paid out automatically. As in the fixed fee we charge is being ignored and our stripe account receives the full amount of money?

      here’s the error from stripe:

      {
      “error”: {
      “code”: “resource_missing”,
      “doc_url”: “https://stripe.com/docs/error-codes/resource-missing”,
      “message”: “No such customer: ‘cus_IKq0n9On3EvKPU’; a similar object exists in test mode, but a live mode key was used to make this request.”,
      “param”: “id”,
      “type”: “invalid_request_error”
      }
      }

    • #109120
      This reply has been marked as private.
    • #109123
      Dan McGovern
      Participant

      There’s tickets regarding this on your system already. I can’t just ask vendors to set up new accounts when they’ve been uploading their products over the past few days.

      Checking your screenshot I’ve set my setting to direct charge but this isn’t working, it’s not taking money from the card. Looks like someone else had this problem? https://wc-marketplace.com/support-forum/topic/direct-charge-doesnt-work/

    • #109156
      Dan McGovern
      Participant

      You have SCA disabled on your screenshot… SCA is required for EU law?

      When I have SCA enabled this makes out as if the order has been paid for but no money actually leaves the account from the buyer.

    • #109225
      Dan McGovern
      Participant
      This reply has been marked as private.
    • #109226
      Dan McGovern
      Participant
      This reply has been marked as private.
    • #109232
      This reply has been marked as private.
    • #109459
      Dan McGovern
      Participant
      This reply has been marked as private.
    • #109513

      Hi @Dan McGovern,
      We have recreated this issue on our end. We will fix this in our next update.

    • #109516
      Dan McGovern
      Participant
      This reply has been marked as private.
    • #109616
      This reply has been marked as private.
    • #109623
      Dan McGovern
      Participant
      This reply has been marked as private.
    • #109717
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    • #110129
      Dan McGovern
      Participant

      Are we on track for an update tomorrow?

    • #110144

      Hi,
      We have already completed our integration with 3d secure sca enable. For separate and transfer charged is already completed. We still communicate with stripe to give support direct and destination charge with sca. These two are under development. We will send you the updated plugin link tomorrow ( with separate and transfer charges).

    • #110232
      This reply has been marked as private.
    • #110416
      Dan McGovern
      Participant
      This reply has been marked as private.
    • #110475
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