Staff Member can not see the orders

WCMp Vendor Staff

Staff Member can not see the orders Open

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    • #94726
      Gottfried Schrempf
      Participant

      Hi,
      We have created a staff member with all capabilities checked. But when he/she logs in , and try to see the orders by clicking on the eye, we get an error message: Üngültige Bestellung (our site ist German)
      What can be the Problem here?

      with kind regards

    • #94780

      Hi @Gottfried Schrempf, thanks for reporting this issue.
      We will work on a fix, and will release the update by next week.

      I will keep you posted.

    • #95407
      Daniel Lee
      Participant

      We are having this issue too along with editing and deleting products

    • #95604
      admin@mid
      Participant

      Hello.

      As you can see, we reported this problem months ago, and didn’t get any answer.
      Post: https://wc-marketplace.com/support-forum/topic/ingles-vendor-staff-cant-see-orders-urgent/

      Can you help us?

    • #95830
      Gottfried Schrempf
      Participant

      Hi,
      Any news on the update to resolve this problem ????

    • #95898

      @Gottfried Schrempf, we will share the plugin file with you by tomorrow.

    • #95969
      This reply has been marked as private.
    • #96012
      admin@mid
      Participant

      Hi, can you help us too?
      We are having the same problem.

    • #96016
      This reply has been marked as private.
    • #96697
      Gottfried Schrempf
      Participant

      Thank you for the update.
      We tested it on our test server, and the problem with the showing/editing the orders for staff members seems to be fixed.
      Unfortunately, there is a problem with the products.
      A staff member can also add a Product (with this privilege set), but he/she cannot edit any products. Not even the one he/she just added.

    • #96723

      @Gottfried Schrempf, our team is looking into this issue.

      Once I have an update, will let you know.

    • #96782
      This reply has been marked as private.
    • #96796
      Gottfried Schrempf
      Participant

      Thank you for the update. I will try it out.

      We have noticed another issue: A staff member added a product to the shop (In this case the shop has ID=5 in the users table), but the Announcement Email has been send to another shop!! (this shop has ID=6 in the users table)

    • #96800

      We have added the fix to send mails when the announcement are added only, we will release an update next week.

      If you need the fix urgently, please install the plugin from here:
      https://drive.google.com/file/d/1ziSf81B5AZGurvBpAZf-ofZhppFtys02/view?usp=sharing

      i.e. delete the current version of WCMp (not to worry this will not delete any data)
      Install the plugin we have shared
      After that check publish any post, product or page

      Please do keep us posted.

    • #96803
      Gottfried Schrempf
      Participant

      Thank you for the update.
      It seems that every vendor receives the anouncement(!)

      Unfortunately, the newest wcmp-sub_vendor plugin 1.1.6 you have send me still has the Problem with existing products, as described above.

      kind regards

      Attachments:
      Attachments:
    • #96820

      @Gottfried Schrempf, can you share a temporary admin, vendor, vendor staff and ftp access so we can check.

      While sharing the access, don’t forget to mark the response as private.

    • #96884
      Gottfried Schrempf
      Participant
      This reply has been marked as private.
    • #96902
      This reply has been marked as private.
    • #96908
      Gottfried Schrempf
      Participant
      This reply has been marked as private.
    • #96909
      Gottfried Schrempf
      Participant

      Is there a way to cancel the Announcement Email completely, without installing the new wcmp plugin?

    • #96921

      @Gottfried Schrempf, yes you can stop this email via WooCommerce >> Settings >> Email.

      This issue will be fixed in our next update.

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