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Shipping & Vendor can’t add or edit shipping

General Marketplace Discussion (User’s interaction forum)

Shipping & Vendor can’t add or edit shipping Open

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    • #116423
      fghauri
      Participant

      I am having a few issues with shipping:

      1) The vendor can’t do anything in the Shipping page of their dashboard. They literally can’t add, edit or enable any shipping methods.
      All they get is a javascript void error when hovering over clickable items in the shipping page. Please see screenshot.

      2) Why can’t the vendor see the shipping options created by the admin such as: Local pickup, etc?

      3) Are shipping classes supposed to be made automatically per user? I went to the admin section of the shipping classes, and it looks like a total mess that has shipping classes created for every single user registered. Please see screenshot.

    • #116491

      Hello,

      Thank you for reaching out to us.

      Your answers are inline

      1) The vendor can’t do anything in the Shipping page of their dashboard. They literally can’t add, edit or enable any shipping methods.
      All they get is a javascript void error when hovering over clickable items in the shipping page. Please see screenshot.
      >> Kindly add vendor shipping from admin dashboard as you can see here (https://prnt.sc/106id40) then only the vendor can add shipping methods.

      2) Why can’t the vendor see the shipping options created by the admin such as: Local pickup, etc?
      >> Already mentioned in Point 1

      3) Are shipping classes supposed to be made automatically per user? I went to the admin section of the shipping classes, and it looks like a total mess that has shipping classes created for every single user registered. Please see screenshot.
      >> Regrading shipping class, As per the default flow of our plugin WC Marketplace, when a vendor registers in the site, we create a shipping class for them and that vendor can only access this shipping class.

      Kindly let us know if you need any further assistance.

    • #116505
      fghauri
      Participant

      Vendor shipping is enabled as seen in the screenshots below.
      But the vendor still CANNOT do anything in the shipping section of the seller center. They can’t add or adjust any of the shipping methods even with vendor shipping enabled.

      The javascript void is seen when hovering over clickable elements such as the shipping zone name and action icon — and when any of those are clicked, nothing happens.

    • #116586

      Hello,

      After adding vendor shipping from admin end, you can add shipping methods from vendor dashboard and changes can be set from vendor dashboard as you can see here https://www.loom.com/share/79acfde7d4ef43a4a1d35154dfc6c4b1

      It is working fine at our end, kindly check the same at your end and let us know if you need any further assistance.

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