Removing subscribers from a product

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Removing subscribers from a product Resolved

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  • Author
    Posts
    • #39249
      dashcho
      Participant

      Hi i have the same issue a user posted in this thread

      https://wc-marketplace.com/support-forum/topic/cannot-delete-subscribers-from-a-product/

      How was this resolved? It would be great to resolve it without having to provide login info.

    • #39271
      WCMp Admin
      Keymaster

      @dashcho, thanks for reaching WCMp Support!!

      Please follow this video to remove the subscriber’s: https://www.useloom.com/share/65efd617112d4f0f98bf4800a0bc1af0

      If you are facing issue still, check the console of the browser and see why you are facing this issue.

      Keep us posted also.

    • #39341
      dashcho
      Participant

      Hi Yes, i followed these steps and can confirm that it does not work for variable products, only simple products will update the number of interested persons to zero.

      No errors got thrown in the console.

    • #39511
      WCMp Admin
      Keymaster

      @dashcho, can you please share one temporary admin access so that we can look into this.

      While sharing the access, don’t forget to mark the response as private.

    • #39513
      dashcho
      Participant
      This reply has been marked as private.
    • #39639
      dashcho
      Participant

      Hi, Do you have any updates on the issue?

    • #40123
      WCMp Admin
      Keymaster

      @dashcho, just to keep you posted, we are still looking into this. Our team is a bit busy with other updated.

      As soon as we will have any update, will let you know.

    • #40257
      dashcho
      Participant

      Thanks for the update. In the meantime is there a good way to manually remove subscribers from a product? I know its stored somewhere in the metadata but can’t figure out where, i’m unable to use the plugin unless i can remove people who have previously subscribed.

    • #40317
      WCMp Admin
      Keymaster

      @dashcho, Just remove the

      _product_subscriber
      copy

      of the product.

    • #40474
      dashcho
      Participant

      Thank you for the reply, i’m sorry but i do not understand how to do that. Where do i remove that information.

    • #40512
      WCMp Admin
      Keymaster

      @dashcho, Access your cPanel and remove the _product_subscriber of the corresponding products.

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