When you refund an order from the stripe then you must refund it from woocommerce backend also. Because same as woocommerce refund is manual in our plugin. No, you don’t get back this commission money.
You can check my site.
These orders, despite refunding from the back end of woocommerce, still paid out the commission.
Failed Order# 13006,11739,12788,12746,12612,12609,12125,11949,11857,11282,9859
Cancelled Order# 13506, 13086, 11739
Hi, if the parent order is refunded, the order status of the parent order number becomes refunded too. However, that will not change the order status of the child order too. Hence you have to change the order status as “refunded” of the child order too.
For the failed or canceled order, please note WCMp will pay the commission, whose order status is either processing or completed. Can you please check the order status of those suborder.
Yes, please do share a temporary admin, ftp access fo your staging site, so we can look into this issue there. While sharing the access, don’t forget to mark the response as private.