Refund with Stripe Split Payment

WCMp Stripe Marketplace

Refund with Stripe Split Payment Resolved

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    • #76071
      Belly
      Participant

      Hello.
      I understand that with your Stripe Marketplace Split Payment plugin, funds are transferred directly to each of the sellers and the administrator as soon as the customer places the order.
      But how does refund work?

      Thanks

    • #76119

      Hi Belly, thanks for reaching WCMp support.

      Refund is completely a manual process. Hence, the vendor or admin needs to visit the stripe account to release the refund.
      To know more about refunds, kindly follow this doc – https://wc-marketplace.com/knowledgebase/wcmp-split-order-module/#6

      Now, we do have plan to add an automatic refund module for vendors. However, sharing an ETA will be difficult at this moment.

      Kindly let us know if you have any further queries.

    • #77038
      Madeleine6
      Participant

      Find the charge to be refunded in the payments overview page.
      Click the. ••• …
      By default, you will issue a full refund. For a partial refund, enter a different amount to be refunded Myloweslife
      Select a reason for the refund. …
      Click Refund.

    • #77044

      @Madeleine6, can you please share some screenshot explaining the issue, so we can help you out accordingly.

    • #86093
      MOUMITA Haldar
      Participant

      @ Madeleine6,

      I presume that your issue is resolved, since, we haven’t heard back from you.

      We are marking this thread as resolved.

      Kindly open a new thread if you face any further query.

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