Refund

General Marketplace Discussion (User’s interaction forum)

Refund Open

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    • #102276
      caymancharterboat
      Participant

      I have a couple of questions for refunding order:

      1, in vendor dashboard I have Order details #7985 Processing Edit which I can change to refunded
      2, half way down the screen I have a Refund button that when I click open a box to let me add a refund amount in to refund
      3, Customer Refund Request which I can also change

      What is the procedure for making a refund for a vendor?
      How does the site admin know that the vendor has a approved the refund so admin can actually refund the customer?

      Very confused on the refund and your link https://wc-marketplace.com/knowledgebase/wcmp-setup-guide/ does not explain it.

      Please help.

      Thanks

    • #102290
      caymancharterboat
      Participant

      hello any answer please to this

    • #102350

      Hi @caymancharterboat, sorry for the delayed response, as we were closed due to the weekend.

      Let me help you out with two things :
      – Refund Requested/approved by customer: This module lets the customer ask for a refund, and the admin/vendor will either accept that or reject that. This doc will help you out further: https://docs.google.com/document/d/1n0oxlDdToJeth4gKrgmzq7JBlK5LVkFpRPdOqqFvwt8/edit?usp=sharing

      – Refund released: Once the refunded amount will be paid to the customer, the vendor/admin can update the order status, by using the “refund” button of the order.

      Let us know if you need any further help.

    • #102538
      caymancharterboat
      Participant

      When a refund is given, is their away to NOT have the cost of the refund refunded also?

    • #102552
      caymancharterboat
      Participant

      Also when a refund is given where does that order go, right now If I refund the order is gone from my account, why does it not stay and marked as refunded in case I need to see it in the furure?

    • #102640

      Hi, can you please explain these things a bit more. Some screenshots/video will be very much appreciated:
      – when a refund is given where does that order go
      – right now If I refund the order is gone from my account, why does it not stay and marked as refunded in case I need to see it in the future

    • #102693
      caymancharterboat
      Participant

      This is a screen cap showing on my orders in the vendor dashboard, you can see orders processing and completed, but NO refunded orders? If I refund an order then it is deleted from my orders and I have no way of seeing it again? it should show it and mark is as refunded right?

      Attachments:
    • #102800
      caymancharterboat
      Participant

      any word please?

    • #102835
      Fantastic Kuhu
      Keymaster

      Hi @Caymancharte,

      We checked at our end, vendor dashboard is already displaying refund status, please refer this link- https://www.loom.com/share/4788340a87654ab0ace6106870438677

      To check at your end, please share temporary admin access, vendor access and order number- against which you are facing issue. Don’t forget to mark the thread private, while sharing the data.

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