Question and Answer tab

[schnapp-zu.atParticipant February 11, 2019 at 1:54 pm Post count: 40]

#53251

Hello!

I want to be informed if a customer uses the Question and Answer tab. Is there a setting I can activate to get an email?

Thanks!

[webmaster.midParticipant February 11, 2019 at 7:45 pm Post count: 44]

#53264

I agree !!!

Seller should receive email notificarion.

Q&a are hidden in UI and i ve lost many Q !

[NerdySupportExpert MoumitaKeymaster February 12, 2019 at 1:07 am Post count: 3022]

#53285

Hi @schnapp-zu.at, @webmaster.mid, thanks for the query.

Currently, we don’t have the settings to send any email notification to admin/seller regarding the question and answer.

However, if you want you can do custom code and add this support. If you need reference of hook/filter let us know.

[schnapp-zu.atParticipant February 12, 2019 at 1:16 pm Post count: 40]

#53366

Hi! Yes, please. Some help would be great 🙂

[admin@midParticipant February 12, 2019 at 1:35 pm Post count: 32]

#53368

Seems that any people would line such a function.

In the meantime could you please send reference of hook/filter as proposed.

[NerdySupportExpert MoumitaKeymaster February 13, 2019 at 11:57 pm Post count: 3022]

#53531

@admin@mid, You have to use this action to do the modification for your site :
do_action('wcmp_product_qna_after_question_submitted', $product_id, $cust_id, $cust_question);

[schnapp-zu.atParticipant February 16, 2019 at 11:02 am Post count: 40]

#53696

Hi!
I would need a bit more information how to get the emails run. I’m sorry but I’m no professional.
Thank you for your help!

[NerdySupportExpert MoumitaKeymaster February 16, 2019 at 10:39 pm Post count: 3022]

#53704

@schnapp-zu.at, you need to use this action to trigger the email when customer sends the question.

Now, you need to create a custom email, for this follow this doc – https://www.ibenic.com/create-custom-woocommerce-email/

[Anonymous March 7, 2019 at 5:33 am Post count: 50]

#55392

Hi @schnapp-zu.at,

We are closing this thread. Please reach out to us via a new support thread in case of any concern.

Thanks!

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