Problem to set up

WCMp Stripe Marketplace

Problem to set up Resolved

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    • #87693
      Solene
      Participant

      Hello,

      I’m having a problem setting up WCMp Stripe Split payment:

      To set up and connect Stripe to my marketplace, I used this document : https://wc-marketplace.com/knowledgebase/marketplace-stripe-gateway/
      –>Everything worked perfectly. My vendors linked their Stripe account to mine through “Billing Settings” on their account.

      Now, I need to set up Stripe Split payment and I’m using this document : https://wc-marketplace.com/knowledgebase/wcmp-stripe-split-payments/#
      The problem is that the options displayed on the document are not the same as the option displayed on my plug in: 

      – On the options displayed on the document, I should be able to see “ Stripe connect account type” and “Stripe Marketplace” below “Client data” and API keys”.
      – But on the plug in, only “Client data” and API keys” are displayed.

      Do you have any idea why the options regarding the “Stripe Connect account type”, “Stripe Marketplace” are not displayed on my plug in? 
      –> I’m 100% sure that the “client ID”, “publishing key” and “secret key” are correct as vendors succeeded in connectiing their Stripe account with mine. 

      Could you please help me?

      Thank you, 

      Solène

    • #88518

      Hi @Solene, sorry to hear that you have faced some issues, also for the delayed response, somehow your topic went for moderation.

      Can you please share some scrrenshot explaining this “The problem is that the options displayed on the document are not the same as the option displayed on my plugin: “, so I can help you out further.

    • #98401

      I presume that your issue is resolved, since, we haven’t heard back from you.
      We are marking this thread as resolved.
      Kindly open a new thread if you face any further query.

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