Plugin not updating

WCMp Vendor Staff

Plugin not updating Resolved

Viewing 11 reply threads
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    Posts
    • #100347
      Ciberyak
      Participant

      Hi! I have this plugin and I got the following message:
      A new version of WCMp Vendor Staff is available. See the details of version 1.1.6 . Automatic update is not available for this plugin.
      When trying to update it manually, I left if updating for several hours and nothing happened.
      I tried yesterday and today again
      Can you please update it or fix it?
      Thanks!

    • #100535

      @Ciberyak, not to worry.

      Goto Wp-admin >> Dashboard >> Updated and click On “Check Again”.
      Then update the plugin from there.

    • #101015
      Ciberyak
      Participant

      This is the place where I have been trying to update the plugin manually, together with the guys from the server.
      I press update, it takes forever, I leave it there for hours, it gets into a Limbo and nothing happens. No error, nothing.
      But the plugin doesn´t update.
      Can you please let me know how can I update it?
      Thanks

    • #101246

      @Ciberyak, you can easily add the updated plugin from your Account page : https://wc-marketplace.com/my-account/api-downloads/

    • #101293
      Ciberyak
      Participant

      I already did (if you read what I told you), and I got the message saying that I have already installed this plugin. What should I do to overwrite it?
      Thanks

    • #101296
      Fantastic Kuhu
      Keymaster
      This reply has been marked as private.
    • #101297
      Fantastic Kuhu
      Keymaster
      This reply has been marked as private.
    • #101328
      Ciberyak
      Participant

      I guess you have all my information in my client account. I would be more proactive and look into this before waiting for the answer from the client, just to delay the solution. Right?

    • #101329
      Ciberyak
      Participant
      This reply has been marked as private.
    • #105687
      Ciberyak
      Participant

      Hi Moumita,
      I wrote to you but I didn´t get any reply since 14 September, and the coupon that you gave me is not working.
      I tried to used the the coupon that you gave me with all the plugins and I got the following message “Coupon usage limit has been reached.”
      So I only managed to download one.
      If I download one by one all the addons (as I started to do with one of them), it creates an individual annual subscription for each of the addons, so by next year I will need to pay for all the addons individually instead of the full package that I bought (which is cheaper).
      So can you tell me how can I apply the coupon to my full subscription without having to apply it to all the plugins individually?
      I can also see that you passed the charge to my bank account, but I told the bank not to proceed it anymore. I don´t want to pay more than double when I renew my license by next year for the same plugins because you automatically creates a subscription that charges into my bank account.
      Can you cancel the subscription for the individual plugin that I just “paid” separately?
      Do I need to change the APIs for all the new plugins whenever you tell me how to download them (the coupon is not working anymore)
      Thanks for your help

      Now I have 3 plugins pending to update:
      – Advanced Frontend Manager
      – WCMp Vendor Membership
      – WCMp Vendor SEO and Analytics

    • #105696
      WCMp Admin
      Keymaster
    • #105720
      Ciberyak
      Participant

      Thanks team,
      I have replied back there, and waiting for your help, as I renewed the license following your indications, it showed up as active. I downloaded the plugins and when I entered again the license showed up as “on-hold” and all the plugin downloads and APIs keys had disappeared.
      Can you please help?
      Thanks again

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