pestaña de PREGUNTAS Y RESPUESTAS

WCMp Mangopay Marketplace

pestaña de PREGUNTAS Y RESPUESTAS Resolved

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    • #84175
      oznisosa.12345
      Participant

      hola, me sale una pestaña extra en los productos que suben los vendedores, la pestaña en la pagina de productos es “PREGUNTAS Y RESPUESTAS”, por favor podría indicarme para que sirve? y como se configura o se quita?

      muchas gracias de antemano.
      saludos.

    • #84207

      Hi @oznisosa.12345, thanks again for reaching WCMp support!!

      The “question and answer” tab is provided in the single product page to let the customers enquire about a product directly to the vendor via this tab. The enquired questions appear on the vendor’s dashboard (see the screenshot – https://prnt.sc/q4uoif ).

      Vendor can respond to these questions directly from their dashboard (see the screenshot – https://prnt.sc/q4up6c ). These answers would then appear on the single product page (see the screenshot – https://prnt.sc/q4upo8 ), so that other customers having similar queries can view these answers from there.

      Now if you want to remove this section, you need to add this code to the function.php of the current active theme :

      add_filter( 'woocommerce_product_tabs', 'woo_remove_product_tabs', 99 );
      function woo_remove_product_tabs( $tabs ) {
         unset( $tabs['wcmp_customer_qna'] );              // Questions & Answers
         return $tabs;
      }
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    • #84356
      oznisosa.12345
      Participant

      ok, muchas gracias por su ayuda, y cuando un cliente pregunta le llega alguna notificación al vendedor?, como configurar esto?, o como se enterara el vendedor que recibió una pregunta en uno de sus productos?.

      muchas gracias por todo.
      un cordial saludo.

    • #84382

      @znisosa.12345, when a customer asks a question, there is no such notification system.

      However, the vendor can see the questions in their dashboard: https://prnt.sc/q4up6c

    • #97269

      I presume that your issue is resolved, since, we haven’t heard back from you.
      We are marking this thread as resolved.
      Kindly open a new thread if you face any further query

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