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MultivendorX failes to install

Theme and Plugin Support

MultivendorX failes to install Open

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    • #141872
      Criss
      Participant

      In my staging site I’m tryin to install the new MultivendorX, but it fails. I get a message “the link is expired”.
      Any suggestion?

    • #141907

      Hi Criss, please do use this link https://github.com/multivendorx/MultiVendorX/archive/refs/heads/main.zip

      It should work perfectly.

    • #141924
      Criss
      Participant

      Sorry but I still get the same message 🙁

    • #141936

      Criss, in that case, please share the admin, FTP access of this site.
      While sharing the access, don’t forget to mark the response as private.

    • #141954
      Criss
      Participant
      This reply has been marked as private.
    • #141970
      This reply has been marked as private.
    • #141972
      Criss
      Participant

      Hello again. I’m not sure this is working because if I click on any of the Multivendor backend menu, it takes to the homepage, as if I was logged out.

    • #141986

      Cris,, as you can see, it is working fine https://watch.screencastify.com/v/WDyyB2i1jxTl3MDchwWZ

      Can you please check?

    • #141995
      Criss
      Participant

      Hi again Mournita. I confimr that now I can see the dashboards, so I don’t know what the problem was.
      But I have two questions:
      1) the plugin is completely renewd, but is everything kept in the database (also language translations) as it was?
      2) Now I have to upgrade WCMP in my production site, so why wasn’ìt it working? Did you do something special in order to make it work, so that I can replicate the procedure?

    • #141996
      Criss
      Participant

      …I noticed one major issue: with MultivendorX my user-dashboard page is not showing. With Wcmp it works.

    • #142005

      Criss, it seems like some other plugin is causing this conflict issue.
      Can you please enable one plugin at a time to check which plugin is causing this issue.

    • #142008
      Criss
      Participant

      The problem is that WCMP is licenced into my theme as a core feature. So if WCMP works but MultivendorX doesn’t, then it means it’s not a conflict but a “integration” problem, don’t you think?

    • #142035

      @Criss, may I know which theme are you using?
      Is it possible for you to share their contact details?

    • #142039
      Criss
      Participant

      Dear Moumita, thank you for asking about the theme, because it hasn’t been updated for quite some time, and for this reason several licenced plugins are falling behind their updated version.
      You find the theme WYZI here: https://themeforest.net/item/wyzi-social-business-finder-wordpress-theme/18850856
      I guess you could contact them using the Envato form, or ask the Envato team to put you in direct contact with them.

    • #142126

      @Criss, do yu have their email id.

    • #142132
      Criss
      Participant
      This reply has been marked as private.
    • #142178
      This reply has been marked as private.
    • #142376
      Criss
      Participant

      Hello again, I suppose you have not heard from the theme’s authors, have you? It’s very unprofessional from their side, they are not supporting clients anymore.

    • #142397

      @Criss, I am afraid we haven’t heard back from them.

    • #142556
      Criss
      Participant

      Dear Mournita, I need your help and clarification.

      – after your investigation I could not log into my staging site anymore, so I have recreated it from scratch.
      – in the backend I got the message to update from 3.9.2 to 3.9.3. So I updated to see if MultivendorX was going to install correctly, but I think I just got a Wcmp update. As a matter of fact, the MultivendorX banner is still visible.
      – Does it mean that I still have Wcmp? Doesn’t MultivendorX overwrite Wcmp, or they follow separate paths?
      – If you don’t receive any answer from my theme’s author, what should I do? Stay with Wcmp or install MultivendorX?

    • #142612

      @Criss, we haven’t released of MuktiVendorX via WCMp update, hence if you update WCMp, you will get the latest version of WCMp.

      The multivendorX is a GitHub plugin link, so if you install MultivendorX, you must deactivate WCMp.

    • #142628
      Criss
      Participant

      …but isn’t Multivendor a rebrand of Wcmp? It sounds like they are 2 different roads and one must choose which one to take.
      If the problem with Multivendor would be that it conflicts with my theme (or, in other words, that the theme is not ready for Multivendor) then I guess I should stay with Wcmp. But are you mantaining (i.e. releasing updates) for Wcmp as well?

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