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Multiple email sends

Multiple email sends2019-10-01T07:54:02-05:00

Home Support Forum WCMp Catalog Enquiry Multiple email sends

WCMp Catalog Enquiry

Multiple email sends Resolved

  • Author
    Posts
  • redilson
    Participant
    Post count: 200

    Hi,

    We are noticing that if someone fills out an inquiry popup and hits Send, it spins which is fine. However, people are clicking the Send button multiple times sometimes because it takes a little time and as a result, it’s sending the Inquiry email EACH TIME it’s clicked. I just got one today that the person clicked it 5 times and it sent 5 duplicate emails.

    Is there a way to prevent it from sending an email upon the Send button being clicked? Maybe it can wait to send the email until after it’s been processed?

    Thanks for looking into this, it would be appreciated by our vendors to not get these duplicates.

  • redilson
    Participant
    Post count: 200

    Also wanted to note that it saves an entry for each time the Send button is clicked while it’s processing the first click.

  • NerdySupportExpert Moumita
    Keymaster
    Post count: 5714

    @redilson, thanks for reporting this issue.

    We will fix this in our next update. I will keep you posted.

  • redilson
    Participant
    Post count: 200

    Hi,

    Any update on this? Would be appreciated to have this fixed.

  • Raju The Cool Guy
    Moderator
    Post count: 189

    Hi @redilson,
    We have fixed the issue.
    Please download the new version and check again.

  • redilson
    Participant
    Post count: 200

    Hello,

    I download the current version available for Catalog Enquiry Pro for download (1.1.5). I don’t think the download area has been updated. That looks like the same version put out in March. I did try to go ahead and download and re-install but it doesn’t solve the issue.

    Thanks for the help.

  • NerdySupportExpert Moumita
    Keymaster
    Post count: 5714

    @redilson, sorry for the confusion, we have added the fix for our plugin version available in WordPress.

    However, we will add this support in our next update of WooCommerce Catalog Enquiry Pro. If you need, we can add the fi in your site for now. Kindly share a temporary admin and FTP access.

    While sharing the access, don’t forget to mark the response as private.

  • redilson
    Participant
    Post count: 200
    This reply has been marked as private.
  • NerdySupportExpert Moumita
    Keymaster
    Post count: 5714
    This reply has been marked as private.
  • NerdySupportExpert Moumita
    Keymaster
    Post count: 5714
    This reply has been marked as private.

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