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Live Chat Using Facebook Messenger Not Working

WCMp Vendor Live Chat

Live Chat Using Facebook Messenger Not Working Open

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    • #120395
      Aurora Serrato
      Participant

      Hi!

      When using the Live Chat plugin via Facebook Messenger – it doesn’t work. There’s a “CHAT” button on the vendor’s shop page but it doesn’t work. Also, there’s no Chat Settings page in the vendor’s dashboard. The only “setting” available is the “Store Settings”->”Storefront”->”Enable Live Chat”. I entered the Facebook Page ID here already as per instructions from your documentation page.

      Hoping to get help as soon as possible. Thanks!

    • #120482

      Hi,
      Thank you for reporting your issue. kindly give us some time we will test this issue on our end and let you know.

      Regards,

    • #120587
      Aurora Serrato
      Participant

      Hello moderator!
      Thank you for getting back to me regarding this. I will wait for your update.

    • #120659

      @Aurora Serrato, we will keep you posted.

    • #120821

      Hi,
      Kindly share us a staging site access, vendor access and FTP for detail testing, Do not forget mark as private your reply while sharing the details,

      Regards,

    • #120982
      Aurora Serrato
      Participant
      This reply has been marked as private.
    • #120991

      Thanks @Aurora Serrato

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