[Aurora Serrato]

Hi!

When using the Live Chat plugin via Facebook Messenger – it doesn’t work. There’s a “CHAT” button on the vendor’s shop page but it doesn’t work. Also, there’s no Chat Settings page in the vendor’s dashboard. The only “setting” available is the “Store Settings”->”Storefront”->”Enable Live Chat”. I entered the Facebook Page ID here already as per instructions from your documentation page.

Hoping to get help as soon as possible. Thanks!

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[GeekyCoder Abhirup]

Hi,
Thank you for reporting your issue. kindly give us some time we will test this issue on our end and let you know.

Regards,

[Aurora Serrato]

Hello moderator!
Thank you for getting back to me regarding this. I will wait for your update.

[NerdySupportExpert Moumita]

@Aurora Serrato, we will keep you posted.

[GeekyCoder Abhirup]

Hi,
Kindly share us a staging site access, vendor access and FTP for detail testing, Do not forget mark as private your reply while sharing the details,

Regards,

[Aurora Serrato]

This reply has been marked as private.

[NerdySupportExpert Moumita]

Thanks @Aurora Serrato

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