[Aurora Serrato]

Hi!

When using the Live Chat plugin via Facebook Messenger – it doesn’t work. There’s a “CHAT” button on the vendor’s shop page but it doesn’t work. Also, there’s no Chat Settings page in the vendor’s dashboard. The only “setting” available is the “Store Settings”->”Storefront”->”Enable Live Chat”. I entered the Facebook Page ID here already as per instructions from your documentation page.

Hoping to get help as soon as possible. Thanks!

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[GeekyCoder Abhirup]

Hi,
Thank you for reporting your issue. kindly give us some time we will test this issue on our end and let you know.

Regards,

[Aurora Serrato]

Hello moderator!
Thank you for getting back to me regarding this. I will wait for your update.

[NerdySupportExpert Moumita]

@Aurora Serrato, we will keep you posted.

[GeekyCoder Abhirup]

Hi,
Kindly share us a staging site access, vendor access and FTP for detail testing, Do not forget mark as private your reply while sharing the details,

Regards,

[Aurora Serrato]

This reply has been marked as private.

[NerdySupportExpert Moumita]

Thanks @Aurora Serrato

[Enzo Pellecchia]

I bought the plugin today and i have the same problem.

Have you solved?

[Little Assistant Tithi]

@Enzo Pellecchia, it was a site-specific issue, in order to add the fix in our end, we needed site access.
I am afraid, Aurora didn’t share the access.

Can you create a staging site and share the admin, ftp access, please.
While sharing the access, don’t forget to mark the response as private.

[Enzo Pellecchia]

I have resolved this problem, thank you.

I want insert the chat button into the vendor page by elementator, but the button widget not work and not see any shortcode to use.
Have you one solutions?

Thank you.

[GeekyCoder Abhirup]

Enzo, we are yet to add support of the Facebook button into elmentor. We will add this in our next update.

However, if you want we can add the fix in your site. Kindly create staging site access and share the admin, ftp access.
While sharing the access, don’t forget to mark the response as private.

Looking forward to your co-operation regrading the same.

[GeekyCoder Abhirup]

Haven’t heard back from you for a while. So we are closing this thread.

If you need any further help, please do open another thread.

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