iPhone 10 – can't use forum Resolved
March 17, 2018 at 8:03 am #27079
March 17, 2018 at 8:05 am #27080
March 17, 2018 at 10:22 am #27082
Hi Jamie, thanks for reaching WCMp support, we have viewed the video and we are sorry to see that you have faced this issue.
Can you please share us the link to the product page and one temporary admin access and FTP access so that we can fix this issue on your site.
While sharing us the access don’t forget to mark the response as private.
Looking forward to your co-operation regarding the same.
March 17, 2018 at 10:31 am #27085
March 17, 2018 at 11:14 am #27094
March 17, 2018 at 11:25 am #27095
March 18, 2018 at 1:24 am #27114
March 19, 2018 at 7:09 am #27201
March 19, 2018 at 1:38 pm #27233
March 19, 2018 at 7:09 pm #27252
Please can you fix this? It appears to be a bug on your example version too.
March 20, 2018 at 12:36 am #27272
March 22, 2018 at 12:30 pm #27560
Thanks. Might be specific to iPhone – or just iPhone X. The cursor keeps jumping around.
It also happens on your example of the plugin.
March 24, 2018 at 3:14 am #27689
It might be specific to some device only because we checked the same on our side. We are not able to recreate the same issue.
March 25, 2018 at 8:35 pm #27753
Well yes – I told you that in the very first message 9 days ago. iPhone X and also some other versions of iPhone.
Have you rolled out the fix on your latest release?
Sorry – but this is a pretty weak response. “We don’t know”. The reason I didn’t try to fix it myself is that I didn’t want it to break again if I update the plugin.
I only remembered to come and check this because I was about to recommend your plugin within a wordpress group – to someone asking for wishlist plugin better than the others out there. And it is – it’s a great plugin. If you don’t have the devices to test it, you need to buy them so you can recreate the problem.
I have the same issue – if someone I make a site for says “It doesn’t work on my computer/phone” then I can’t just say “it’s ok for me”.
I’m actually furious at your response.
March 26, 2018 at 12:47 am #27756
@jamie, we understand, the cursor issue is a critical issue from the UI point of view.
However, as we are not able to recreate the issue on our side, so we need help from your end.
First, do you just want to fix the cursor jumping issue for the date picker or the whole form?
Also, will it be okay, if we will hide the cursor from the date picker?
Looking for your co-operation regarding the same.
March 29, 2018 at 10:04 pm #28094
This is an issue which affects your plugin on everybody’s site.
You charge money for people like me to use it. So it’s your issue to sort.
You need to fix it, then update the version, and let people know.
If you can’t recreate the problem – find somebody with an iPhone X.
I want you to fix the whole form.
It is not my job to help you fix your plugin, unless you want to pay me to do so.
March 30, 2018 at 11:20 am #28163
Jamie, we are able to resolve some issues like cursor height and blinking in your site. However, we are yet to resolve the cursor issue on the date picker.
We will keep you posted.
April 25, 2018 at 11:26 am #30008
Take your time.
May 2, 2018 at 10:42 am #30469
Guys – this has been going on for ages. What are you doing to resolve this please?
Just to be clear – this isn’t only on our site – it applies to any site which uses your plugin. We were going to use it on another site, but we can’t until it works.
May 17, 2018 at 9:13 am #31656
Anyone at all? This is shockingly bad
June 4, 2018 at 1:54 pm #32767
So almost 3 months on and this isn’t solved.
2 months since you bothered to reply.
June 5, 2018 at 6:22 am #32801
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