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Information Vendor

Theme and Plugin Support

Information Vendor Open

Viewing 26 reply threads
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    • #123751
      2ki
      Participant

      Hello,
      I would like to know why the seller’s information appears like this?

    • #123826

      Hi @2ki, can you please one thing for us.
      Please goto the vendor’s shop description as an admin and check what is written under the store description tab, if you find any faulty texts you may delete them and save changes.
      I have also attached a screenshot for your better understanding: https://scrgrb.in/11ca

    • #124141
      2ki
      Participant

      Hello,
      as requested i checked but there is nothing in the description tab

    • #124164

      hi as this is working on our end hence we need access to check this on your end.In order to inspect the issue, can you please create a staging site. Do share the ftp access as well . While sharing the access don’t forget to mark the response as private.

    • #124207
      2ki
      Participant
      This reply has been marked as private.
    • #124247

      Hi thank you for getting in touch with us
      As you can see we are not able to login to your site
      https://www.loom.com/share/ffc50aa322814e368bb8072374707d49
      Can you please guide us through the process

    • #124248
      2ki
      Participant
      This reply has been marked as private.
    • #124250
      2ki
      Participant
      This reply has been marked as private.
    • #124303
      2ki
      Participant
      This reply has been marked as private.
    • #124307

      https://www.awesomescreenshot.com/video/4382996?key=13d529861f8c8fb96241027b1860d7eb
      As you can see in this video , we are unable to open the dashboard to test on this site.
      Can you please guide us through the process

    • #124417
      2ki
      Participant

      Hello.
      On the product categories page the filter works fine. On the other hand after having carried out a search (JetSmartFilters) the filters no longer work.
      Thank you
      Hello,
      I saw the video you sent. I see that you are connecting directly to the “staging”. You must first connect with the first link and then open the staging

    • #124430

      Hi ,
      The screenshot that you have attached above is not the shop page of WCMp
      https://www.loom.com/share/0713a86f70d94034b4cef9c13bed00b6
      Here I have attached a loom video which navigates the shop of the vendors in WCMp.
      Hence , no faulty description of the vendors are displayed .
      Kindly check again and keep us posted.

    • #124438
      2ki
      Participant

      You can still check. I set up the elementor “vendor information” module which does not work on the contributor page. It is also present on the product page

    • #124308
      2ki
      Participant
      This reply has been marked as private.
    • #124503

      We have checked from our end ,and we are not able to recreate any issues in the staging site but the issues lie in the live site .
      After inspecting , we presume that the issue is caused due to WCMp shop page elementor template .
      Only if you say , we will debug the issue in your live site .

    • #124623
      2ki
      Participant
      This reply has been marked as private.
    • #124641

      Hello @2ki , hope you are doing well.
      Kindly share the live site access , username and password with us , so that we can debug on your site.
      Do not forget to make the response as private.

    • #124819
      2ki
      Participant
      This reply has been marked as private.
    • #124838
      This reply has been marked as private.
    • #124846
      2ki
      Participant
      This reply has been marked as private.
    • #124862
      2ki
      Participant

      yes

    • #124907

      Hi
      You do not have any issues in your live site . WCMp shop page elementor template is using unnecessary texts which is causing this issue .
      You can design your elementor shop page according to your choice hence in case you use any unnecessary texts that will get reflected .

    • #124971
      2ki
      Participant

      Ok, I understand.

      If I use “seller information” (image_1) can I display the seller’s address (image_2)

    • #125072

      Hello @2ki , currently we don’t have any settings . Kindly share your one vendor shop page link . We will give you the css to hide this.

    • #125085
      2ki
      Participant
      This reply has been marked as private.
    • #125160

      HI,
      Please add this code in the function.php of the current active theme :

      add_filter('wcmp_vendor_store_header_hide_store_phone', '__return_true');
      add_filter('wcmp_vendor_store_header_hide_store_email', '__return_true');
      Copy

      Regards

    • #125701
      2ki
      Participant

      Merci beaucoup

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