Impossible disconnect vendors from test environment

WCMp Stripe Marketplace

Impossible disconnect vendors from test environment Resolved

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    • #88343
      Solene
      Participant

      Hello,
      To do the test, I asked my vendors to connect their Stripe account with mine on the “test environment’. Everything is working fine.
      So now, I want my vendors to disconnect from the “test environment” to connect their account with mine on the “production environment”.
      The connect / disconnect bouton on the vendors dashboard seems to be working but vendors remain connected to the “test environment” on the Stripe dashboard.
      Could you please help me?

    • #88364

      @Solene, it seems like the vendors are still connected with test mode.

      Can you share a temporary admin, cPanel access so we can check?

      While sharing the access, don’t forget to mark the response as private.

    • #98399

      I presume that your issue is resolved, since, we haven’t heard back from you.
      We are marking this thread as resolved.
      Kindly open a new thread if you face any further query.

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