I want to download most recent copies of plugins

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I want to download most recent copies of plugins Resolved

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    • #95254
      shaloam
      Participant

      Hello,

      I have just logged in to download the most recent versions of the plugins I’ve purchased and yet it says ‘on hold’ and ‘pending payment’ when I have paid in August and October last year.

      I have the receipts to prove I’ve paid so can you please reinstate so I can download please?

      Attachments:
      Attachments:
    • #95301

      Hi @shaloam, you have put your subscription on Hold, hence this issue: https://prnt.sc/sf4xnl
      Please do place a new order with Bank Transfer, so we can manually complete the order.

    • #95306
      shaloam
      Participant

      But we have already paid all of these last year.

      I noticed you have resolved the order for the front end manager, so thank you for that.

      But can you also resolve for the SEO and Analytics plugin and the Vacation plugins too please.

      I’ve found the reciept for the SEO plugin (see attached) please renew so I can download them.

    • #95308
      shaloam
      Participant

      And I’ve just found the one where we have paid the Vacation plugin too.

      Please update your records so I can download all the up to date plugins that we have already paid for.

      Thank you.

    • #95310

      @shaloam, as I can see you have paid the renewal only for Frontend Manager plugin.

      Can you share the renewal order number for both SEO and Vacation plugin, so I can check the same.

    • #95311
      shaloam
      Participant

      Yes I know you have responded to the thread but you need to renew the other 2 plugins that I have paid for.

      2 of them still say I need to pay for them but I’ve paid for them and I have sent receipts above.

      Please look at receipts and renew my plugins so I can download latest versions.

      Thank you.

    • #95312
      shaloam
      Participant

      Hello,

      I have just sent you the receipts for both of the renewals from paypal. Please update your records.

    • #95313
      shaloam
      Participant

      I’ve found one of the order numbers, here it is:

      75781

      I am literally hunting through hundreds of emails here! I am very surprised that my paypal receipts are not enough for you to renew?

      Please save me the time hunting around.

    • #95314
      shaloam
      Participant

      Oh! I am so sorry, I just realised the payment receipts for the ‘SEO’ and ‘vacation’ plugins are for last year!

      Take my sincere apologies I’ll renew those 2 now.

      My HUGE mistake.

    • #95318
      shaloam
      Participant

      Please accept my sincere apologies for this. I thought payment had processed for the 2 plugins but they hadn’t. I have now renewed and paid and I can see they are now available to download.

      Thank you so much for your patience!

    • #95333

      @shaloam, not an issue.

      If you need any further help, ley us know.

    • #97266

      I presume that your issue is resolved.
      We are marking this thread as resolved.
      Kindly open a new thread if you face any further query

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