Form does not show up, even when product is out of stock.

WCMp Vendor Stock Alert

Form does not show up, even when product is out of stock. Resolved

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  • Author
    Posts
    • #39002
      jamesm
      Participant

      [display_stock_alert_form] is on the page, but it does not show up, even when product is out of stock.

      Refreshing the page, it shows for an instant, but then it appears an inline “display: none” style attribute is attached.

      example:
      sarmtech(dot)net/sarms/yk-11-5-mg-90-ct/

    • #39015
      WCMp Admin
      Keymaster

      Hi @jamesm, thanks for reaching WCMp Support!!

      Make sure you are using the updated WooCommerce and WooCommerce Stock Alert version 1.5.1 and let us know if this fix the issue.

      Keep us posted.

    • #39082
      jamesm
      Participant

      Yes correct – they are both the latest version.

    • #39093
      WCMp Admin
      Keymaster

      @jamesm, are you still facing the error.

      In that case, please switch the theme to Twenty Sixteen and check again.

      Keep us posted.

    • #39111
      jamesm
      Participant

      Works with 2016 theme.

      Ok, it’s a theme conflict. However, it was working for a number of months before this week.

      Who can I pay to dig into this for me?

    • #39121
      WCMp Admin
      Keymaster

      @jamesm, Not to worry. Please add the following code in the function.php of the current theme :

      if(!defined('WCMP_UNLOAD_BOOTSTRAP_LIB')){
      define('WCMP_UNLOAD_BOOTSTRAP_LIB', true);
      }
      copy

      Let us know if this resolves the issue.

    • #39171
      jamesm
      Participant

      No, unfortunately this did not solve the issue.

    • #39198
      WCMp Admin
      Keymaster

      Not to worry @jamesm
      Please share one temporary admin, vendor and FTP access so we can help you out further.

      While sharing the access, don’t forget to mark the response as private.

    • #39953
      jamesm
      Participant

      Unfortunately, sharing admin access to the site is not an option.

    • #39967
      WCMp Admin
      Keymaster

      @jamesm, can you share FTP access and vendor access for us to debug this further.

    • #40864
      jplm
      Participant

      Exactly the same problem…
      Version : 1.5.1
      WC : 3.4.4
      Come back to release 1.4.9 and the problem is solved now.
      It seems the problem was inside the file frontend.js (line 39 : trigger…).
      I don’t have enough time to investigate, the easiest way was to downgrade my version (1.5.1 to 1.4.9).

      Maybe you’re right about the theme but everything was ok with the previous version (x.x.x to 1.4.9).

    • #40865
      WCMp Admin
      Keymaster

      @jplm, Please share one temporary admin, vendor and FTP access so we can help you out further.

      While sharing the access, don’t forget to mark the response as private.

    • #40879
      jamesm
      Participant

      How can I revert back or get my hands on the previous version?

      Many thanks!

    • #40886
      WCMp Admin
      Keymaster

      @jamesm, In order to get the previous version, go to this link – https://wordpress.org/plugins/woocommerce-product-stock-alert/advanced/ and under the Previous version you can select the desired one: https://prnt.sc/ktml7m

      Let us know if you have any further query.

    • #40890
      jamesm
      Participant

      Super – reverting to the previous version worked! Thanks!

    • #40901
      jplm
      Participant

      WCMpAdmin, Sharing admin access to the site was not an option for me too ;).
      Everything is fine in 1.4.9 version.

      The only difference between 1.4.9 and 1.5.1 version is inside the frontend.js file (it’s related to a trigger).

    • #40914
      WCMp Admin
      Keymaster

      @jplm, @jamesm, can you please let us know the theme you are using? Also, share the theme files with us. Heile sharing the files, don’t forget to mark the response as private.

    • #40915
      jamesm
      Participant
      This reply has been marked as private.
    • #40947
      WCMp Admin
      Keymaster
      This reply has been marked as private.
    • #41021
      WCMp Admin
      Keymaster
      This reply has been marked as private.
    • #41858
      WCMp Admin
      Keymaster
      This reply has been marked as private.
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