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Fields for saving a credit card are not displayed

WCMp Stripe Marketplace

Fields for saving a credit card are not displayed Open

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    • #137565
      aslam.chahba
      Participant

      Hello
      We have a problem with Stripe.
      Payment by stripe bank card is going well at the time of the order, but there is a problem in “My account”.
      The fields for saving a credit card are not displayed.
      Could you provide the procedure to solve the problem?
      A big thank-you.

    • #137572

      Hi @aslam.chahba, sorry to hear that you have faced this issue.

      It might be related to some plugin/theme conflict. Can you please create a staging site and share the temporary admin, FTP access so we can check.
      While sharing the access don’t forget to mark the response as private.

    • #137628
      aslam.chahba
      Participant

      Hello, my credentials have been published as a private post on this thread.

    • #137566
      aslam.chahba
      Participant
      This reply has been marked as private.
    • #137568
      aslam.chahba
      Participant
      This reply has been marked as private.
    • #137598
      aslam.chahba
      Participant
      This reply has been marked as private.
    • #137642

      Thank you for sharing the access. Our team will get back to you.

    • #137655
      This reply has been marked as private.
    • #137656
      aslam.chahba
      Participant

      Hi Moumita,
      No problem, this is a website of tests.

    • #137667

      Hi @aslam.chahba, it seems like some plugin is causing this issue.

      Kindly activate one plugin at a time to detect which one is causing this https://www.divicosts.com/wp-admin/plugins.php?plugin_status=inactive

    • #137668
      aslam.chahba
      Participant

      All plugins are disabled except WC MARKETPLACE, and it still doesn’t work.
      Here is a screenshot, the text fields still do not appear.

    • #137671
      aslam.chahba
      Participant

      second picture

    • #137674

      Aslam, I have checked your site again, as you can see Save Card option is there : https://drive.google.com/file/d/1FnlfBlAC9P5bP9Pcbms9_jW9luQufUkQ/view

      Can you please check again? There is some Broken CSS. Your theme author can resolve this issue. If they need any help, please do let us know.

    • #137685
      aslam.chahba
      Participant
      This reply has been marked as private.
    • #137716

      Aslam, as you are adding the access from Add Payment tab, hence there is a save card option.
      Becasue this section is for the user to save the cards.

    • #137725
      aslam.chahba
      Participant
      This reply has been marked as private.
    • #137744
      This reply has been marked as private.
    • #137750
      aslam.chahba
      Participant
      This reply has been marked as private.
    • #137805
      This reply has been marked as private.
    • #137944
      aslam.chahba
      Participant

      Thank you, the form fields appear, but it does not work.
      If you try to write a card (test with several credit cards), you will get an error message (see photo).

    • #137946
      aslam.chahba
      Participant

      In addition, “Save Card” no longer appears when ordering…

    • #137964

      @aslam.chahba, let the team look into this.

      We will keep you posted.

    • #137992
      aslam.chahba
      Participant

      ok thank you i’m waiting for your answer

    • #138004

      @aslam.chahba, it seems like there is some conflict with WooCommerce. Our team will check this.
      Please note it might take some time to fix this. Once I have an update from the team, will let you know.

    • #138069
      aslam.chahba
      Participant

      please let me know as soon as possible

    • #138089

      Sure we will keep you posted.

    • #138158
      aslam.chahba
      Participant
      This reply has been marked as private.
    • #138213
      This reply has been marked as private.
    • #138215
      aslam.chahba
      Participant
      This reply has been marked as private.
    • #138234
      This reply has been marked as private.
    • #138282
      aslam.chahba
      Participant

      Hello Moumita,
      Thanks for coming back.

      I don’t understand the problem…

      Your Stripe module allows you to save the bank card in the demo.
      Why is it not working on our site? Subscriptions not working with WC Marketplace?

      We just want visitors to be able to save their credit card to their account, which is included with Woocommerce and Woocommerce Subscriptions.

    • #138320

      Aslam, WooCommerce already added this option for their payment mode.
      That is why we need to consult with them on how can we complete the saving option for our payment mode too. We are in process of communicating with them.

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