Error on Document cover image

WCMp Vendor Staff

Error on Document cover image Resolved

Viewing 10 reply threads
  • Author
    Posts
    • #112136
      Benny
      Participant

      Hello there,

      Please can you assist me, since I have activated the plugin WOOCOMMERCE PLACEHOLDER IMAGE to automatically place a cover image to all my document without cover image, It has started overriding all new document that I add a cover to it. I something have to refresh the page for it to not override.

      Now I have deactivated and deleted the plugin but the error still occur.

      Attachments:
    • #112168

      Hello Benny,

      Thank you for reaching out to us.

      Can you please share a video of the issue that you are facing.
      Also kindly share the admin and vendor access (staging site) and FTP access and please mark the reply as private while sharing the access. Our team needs to look into the issue.

      Waiting for your reply.

    • #113383
      Benny
      Participant

      Hi there,

      This issue only shows on the live site not on staging site.
      Please advise me on the way forward.

      Regards

    • #113579
      Fantastic Kuhu
      Keymaster

      Hi Benny,

      By staging, I mean Clone of your live site so that we could generate and debug the problem further. It seems to be compatibility issue. If you are okay, we can debug the live site (although not advisable), but data might be lost while testing.

      Please sugget.

    • #113725
      Benny
      Participant
      This reply has been marked as private.
    • #113730
      Benny
      Participant
      This reply has been marked as private.
    • #113731
      Benny
      Participant
      This reply has been marked as private.
    • #113625
      Benny
      Participant
      This reply has been marked as private.
    • #113771
      abhirup
      Moderator
      This reply has been marked as private.
    • #113800
      Benny
      Participant

      Thank you for your assistance Abhirup.

    • #113911

      Thank you for the update. We are closing the ticket now. In case any issue arises kindly raise a new ticket.

Viewing 10 reply threads

The topic ‘Error on Document cover image’ is closed to new replies.

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