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Enquiry sent successfully but no email received

WCMp Catalog Enquiry

Enquiry sent successfully but no email received Open

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    • #138155
      ristorohtlaid
      Participant

      When sending an enquiry there appears text “Enquiry sent successfully” but no email is received.
      When i check woocommerce-settings-email then under wc catalog enguiry there is no emails adressed to that and under manage there is no Recipient(s) box to add email.

    • #138159

      Hi, thanks for reaching out to us.
      In order to set the email id for enquiry via admin dashboard go to Catalog>Settings>General and scroll down to Enquiry Email Receiver’s settings.
      In the Additional Receiver’s email box you can provide the email id where you want to receive the email. (see screenshot- https://prnt.sc/AcyS-06k5a7h )
      Do keep us posted

    • #138171
      ristorohtlaid
      Participant

      Hello. everrything is set from there. I have also tried to deactivate other plugins and changing the theme, but nothing seems to work.

    • #138174
      ristorohtlaid
      Participant

      i can see from mail log that email has been sent but i don’t receive it. At the same time Wpforms contact email work perfectly, email sent and received.

    • #138182

      Kindly create a staging site and share the admin,ftp access where you are getting this issue.
      Please note that do not forget to mark the response as private while sharing the access.

    • #138198
      ristorohtlaid
      Participant
      This reply has been marked as private.
    • #138214
      This reply has been marked as private.
    • #138246
      ristorohtlaid
      Participant
      This reply has been marked as private.
    • #138253
      This reply has been marked as private.
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