Enable Strong Customer Authentication (SCA)

WCMp Stripe Marketplace

Enable Strong Customer Authentication (SCA) Open

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    • #102005
      burakakyildiz
      Participant

      Dear WCMP team,

      I recieved an e-mail regarding SCA after a payment test in live mode.

      Mail content from Stripe was like below:

      Hello,

      Thank you for choosing Stripe! We’re writing because we noticed your account is impacted by a regulatory requirement called Strong Customer Authentication (SCA). SCA requires two-factor authentication on many payments in Europe. Payments that are not authenticated are at risk of being declined by your customers’ banks.

      Your account has payments (like this one) in live mode using the Charges API, which does not support the authentication requirements of SCA. We recommend using one of our SCA-ready integration paths to avoid more declined European payments.

      After this e-mail I reached out to Stripe support team and I got this answer from them:

      (01:01:38 AM) Efren: Yeah, SCA authentication is not working on your Stripe account.
      (01:01:44 AM) Efren: I wish I could be of a bit more help here, but since WCMP built their integration with Stripe, they’ll be best able to help you with this directly.

      Would you please help me through this issue?

      Thanks in advance.

    • #102092
      WCMp Support
      Keymaster

      Hi @burakakyildiz,

      Aplogies for delayed response, somehow this thread was in was spam folder. Team will get back to with a feedback at earliest.

      Regards,

    • #102141
      burakakyildiz
      Participant

      It’s okay, I’ll be here for your solution if there is some problem.

    • #102228
      Fantastic Kuhu
      Keymaster

      Hi @burakakyildiz, WCMp Stripe Marketplace has an option to enable the SCA, you can activate this option via WCMp >> Settings >> Payment >> Stripe : https://prnt.sc/trshr9

      Can you please check whether this setting is active in your site. Please do keep us posted.

    • #102241
      burakakyildiz
      Participant

      Hi Kuhi,

      It’s enabled since the first second of installation.

      For your information.

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