Disable email sent to Vendor on order cancelled

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Disable email sent to Vendor on order cancelled Open

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    • #91614
      odedtalmon
      Participant

      Hello,
      How can I disable the automatic email sent to the Vendor when an order status was changed to cancelled?
      Thanks

    • #91644

      Hi @odedtalmon, we don’t send vendor new order email, hen the order status is canceled / Failed. Can you please make sure you are running the updated version of WCMp and check again.

      Please do keep us posted.

    • #91648
      odedtalmon
      Participant
      This reply has been marked as private.
    • #91651
      odedtalmon
      Participant

      Hello, the Vendor contacted us saying he received this email.
      During the testing process I realized that if we use Woocommerce stock management and the user gets to checkout and doesn’t complete payment then the order that was created for him will be automatically cancelled after a defined amount of time, for us it was 30 minutes.
      Now, if the user completed the order after 30 minutes, the order would not change to Completed even after successful payment, so we decided to remove the stock management for now.
      I assume this is somehow related to that issue.

      I’ll run some tests and try to keep you updated of the result.

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