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Customer name not displayed in the invoice

Customer name not displayed in the invoice2019-05-14T03:04:25-05:00

Home Support Forum WCMp PDF Invoice Customer name not displayed in the invoice

WCMp PDF Invoice

Customer name not displayed in the invoice Open

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  • Cecile
    Participant
    Post count: 9

    We have an issue with the WCMp PDF Invoice : the invoices never display the customer informations (neither in the invoice for the administrator nor in that of the vendor).

    We only sell digital products and we use the “Woo Checkout for Digital Goods” plugin to remove postal adress fields in the checkout form but the customer must put his first name and name so we want to display these in the invoice…

  • NerdySupportExpert Moumita
    Keymaster
    Post count: 3438

    @cecile.romme, thanks for reaching WCMp Support!!

    After hearing from you, we have doubled checked this on our end, the customer can see the details: https://prnt.sc/noe00x

    Now, can you share a scrrenshot of the pdf you are getting so we can help you out accordingly.

  • Cecile
    Participant
    Post count: 9
    This reply has been marked as private.
  • NerdySupportExpert Moumita
    Keymaster
    Post count: 3438
    This reply has been marked as private.
  • Cecile
    Participant
    Post count: 9

    Thanks for reply.

    As I said, we only sell digital goods for downloading so we don’t need postal adress informations of our customers, only their name, first name and email adress so we need to display these informations in the invoice (French law requires us).

  • NerdySupportExpert Moumita
    Keymaster
    Post count: 3438

    @Cecile, I understand that this plugin removed the postal address, however, can you share what informations a customer needs to fill up at the checkout page.

  • Cecile
    Participant
    Post count: 9

    Only 3 things :

    Name
    First Name
    Email adress

    Thank you.

  • NerdySupportExpert Moumita
    Keymaster
    Post count: 3438

    @Cecile, can you share temporary admin access so we can check. Because if the customer do provide the Name, First Name, and Email address, then the same should be displayed in the invoice.

    While sharing the access, don’t forget to mark the response as private.

  • Cecile
    Participant
    Post count: 9
    This reply has been marked as private.
  • NerdySupportExpert Moumita
    Keymaster
    Post count: 3438
    This reply has been marked as private.
  • Cecile
    Participant
    Post count: 9
    This reply has been marked as private.
  • NerdySupportExpert Moumita
    Keymaster
    Post count: 3438
    This reply has been marked as private.
  • Cecile
    Participant
    Post count: 9
    This reply has been marked as private.
  • NerdySupportExpert Moumita
    Keymaster
    Post count: 3438
    This reply has been marked as private.
  • Cecile
    Participant
    Post count: 9

    Hello and thanks for reply.

    “In order to do this, you have to do custom code and add this flow. If you need reference of hook/filter, let us know.”

    Yes, I need it, thanks.

  • NerdySupportExpert Moumita
    Keymaster
    Post count: 3438

    The admin access is not working can you please.

    Alternatively, please do let us know which template they are using so we can share the corresponding customization flow.

  • Cecile
    Participant
    Post count: 9

    Hello, yes we are using the Template 2

    Thank you

  • NerdySupportExpert Moumita
    Keymaster
    Post count: 3438

    You have to override the wcmp_pdf_invoice_second_template.php template file and add the section to display the vendor’s commission and percentage. Make sure to add checking, if the user_type is vendor, only then those will be displayed.

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