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Commission Not Paying Out

WCMp Core

Commission Not Paying Out Open

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    • #115373
      Andrew Austin
      Participant

      Hello,

      All of the commissions from our test orders are unpaid. They are supposed to automatically pay out after two days.

      It has been far longer than two days and they’re not paying out. The vendors have their Stripe accounts properly linked.

      Thank you for your assistance with this problem!

    • #115374
      Andrew Austin
      Participant
      This reply has been marked as private.
    • #115427

      Hello,

      Thank you for reaching out to us.

      For real time disbursement of commission you have to use WCMp stripe marketplace addon plugin (https://wc-marketplace.com/product/wcmp-stripe-marketplace/). Then the commission amount will be sent automatically as soon as the customer pays for the order.

      Now, if you are not using WCMp Stripe marketplace addon plugin, then the admin has to send the commission amount manually to the vendor as per the disbursement scheduled by him.

      Kindly let us know if you need any further assistance.

    • #116053
      Andrew Austin
      Participant

      I am using the WCMp Stripe Marketplace add-on only to allow for the creation of Stripe Express Connected vendor accounts for payout. I am not using it for payment processing or real-time split payments. (See this screenshot for details.)

      Could you please clarify what you mean by “Now, if you are not using WCMp Stripe marketplace addon plugin, then the admin has to send the commission amount manually to the vendor as per the disbursement scheduled by him.”

      Does this setting not automatically disburse commission? Maybe I am misunderstanding it’s function.

    • #116123

      By my last line I mean that if you are looking for real time disbursement then with WCMp Stripe addon only you can achieve it and not with any other payment gateway at present.
      Kindly let us know if you need any further assistance.

    • #116154
      Andrew Austin
      Participant

      Please see the attached screenshot. What does that setting do?

    • #116217

      It means minimum number of days required after an order is completed for the commission to be ready for disbursal.

      You can also refer to our knowledge base document (https://wc-marketplace.com/knowledgebase/setting-up-commission-and-other-payments-for-wcmp/#nav-8) which will help you further.

    • #116393
      Andrew Austin
      Participant

      In the knowledge base article it says “If this field remains unchecked, admin will have to pay the vendors their commission manually everytime. If this field is enabled, the commission gets automatically disbursed and a new set of fields are opened asking you to Set Schedule for the disbursal period.”

      I would like it to automatically disburse, but it is not doing so.

    • #116489

      By automatic disbursement, the commission will be received as per the disbursement scheduled.

      May I know if you are you looking for real time commission disbursement flow i.e as soon as the customer pays for the product the commission gets divided among vendors and admin

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