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Choice between several payment methods does not work

WCMp Advanced Frontend Manager

Choice between several payment methods does not work Open

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    • #141942
      bgant003
      Participant

      Hello, I come to you because I just bought the WCMP All-In-One Pack, a little disappointed that there is no paypal marketplace with…
      Anyway, I come to you because I have a problem with choosing seller payments. I put Paypal marketplace & Stripe split pay but impossible to choose only one, If I choose paypal masspay, stripe is always on the payment page and vice versa.
      Thanks in advance

    • #141955

      Hi @bgant003, let me assit you with the flow :
      – If you enable both payment mode via admin end, then both will be displayed at the front.
      – but not to worry, with wcmp stripe marketplace and wcmp Paypal marketplace active, vendor can enable both payment mode.
      – This way if customer pays via Paypal, they will get money in their PayPal. The same goes for stripe.

    • #141959
      bgant003
      Participant

      Hello, thank you for your quick response. I find it hard to express myself, I have sellers who want to have Paypal and Stripe, other than Stripe and other than Paypal. I have therefore activated Paypal marketplace and Stripe but impossible to choose only one, If I choose only Stripe, Paypal is still displayed with the address that I put for my test, if I leave the field empty, I have an error that it cannot create the order page
      Thanks in advance

    • #141971

      Hi, as you can see, we don’t have this issue on our end : https://prnt.sc/Db5d0giqarSe

      Can you please create a staging site and share the admin, FTP access so we can check.
      While sharing the access, don’t forget to mark the response as private.

    • #141987
      bgant003
      Participant

      Hello, do you have discord to be able to chat directly?
      Otherwise I have “All above payment mode” with Stripe and paypal, but I want to choose only one. Example :
      The seller chooses only Paypal therefore Paypal MassPay
      The problem is that when I want to validate my order, an error occurs with marked “There are some problems with the items in your basket. Please return to the basket page and resolve these problems before ordering.” (Translation from French to English) and this error comes on the cart page (attachment)

    • #142006

      @bgant003, thanks for the explanation.

      Can you please give us a bit more details? Are you using products from multiple vendors or one vendor?

    • #142007
      bgant003
      Participant

      I use the products of only one seller

    • #142038

      @bgant003, I have tried to recreate this on our end, as you can see we didn’t face any such issue: https://watch.screencastify.com/v/BrpoYiariOtvM4jpNAkZ

      Please note, if a vendor selects Paypal, then the customer must pay the vendor via PayPal only.

    • #142043
      bgant003
      Participant

      Exactly, I want that if the seller chooses only paypal massplay, the customer can pay only by paypal because I see that on the video, you have only put paypal Masplay as an option for the seller and yet there is also mangopay & direct bank transfer … on the checkout page

      Thanks in advance

    • #142128

      @bgant003, the reason there was Mangopay and direct Bank, was because I have activated them from my backend.

      Please note, woocommerce will show all the payment mode that is activated in the site.

    • #142149
      bgant003
      Participant

      Good evening, I know the reason for which there was Mangopay and direct Bank, the problem is that there, on my site I have just chosen that Paypal on the seller account, and when the customer goes to checkout, an error is displayed ( Translation: There are some issues with the items in your shopping cart. Please return to the shopping cart page and resolve these issues before ordering.)
      Thanks in advance

    • #142179

      @bgant003, please do share the temporary admin, and vendor access (who has set their payment details).
      While sharing the access, don’t forget to mark the response as private.

    • #142182
      bgant003
      Participant
      This reply has been marked as private.
    • #142215
      This reply has been marked as private.
      • #142216
        bgant003
        Participant
        This reply has been marked as private.
    • #142222

      hi,
      We have added the fix to your site.
      Thanks

    • #142228
      bgant003
      Participant

      Hello thank you for your speed but still nothing, still an error message
      Thanks in advance

    • #142293

      Hi,
      We have updated your site. Please check
      Thanks

    • #142302
      bgant003
      Participant

      Can I reactivate the plugins?

    • #142303
      bgant003
      Participant

      Can we not rather discuss by live chat?

    • #142329

      @bgant003, there was an issue in our plugin, we have added the fix already in your site.
      We will also release the same in our next update.

      So, yes you can enable the plugin/theme in your site.

    • #142342
      bgant003
      Participant

      And if my seller does not accept stripe and the customer buys via stripe, where will the money go?

    • #142359

      Then money will go to Admin’s stripe account. WCMp will pay the vendor their money from the admin’s PayPal account.

    • #142360

      Then money will go to Admin’s stripe account. WCMp will pay the vendor their money from the admin’s PayPal account.

      • #142374
        bgant003
        Participant

        automatically ?

    • #142398

      Yes, if you have configured WCMp commission payment (https://prnt.sc/tF8EeKGV0KTx), then money will be sent automatically.

    • #142453
      bgant003
      Participant

      Exactly, I would like the money to go to the administrator, so I want that if the seller accepts only paypal, the customer can pay only by paypal. which is not the case now

    • #142468

      For this, just enable WCMp PayPal Marketplace only. This way vendor will have the option to receive payment via Paypal.

      And customers will pay via Paypal too.

    • #142474
      bgant003
      Participant

      No, you still haven’t understood me for 3 weeks?
      I’m sorry but I’m starting to get fed up, even if you’re reactive, you fixed bugs, thank you very much but you still didn’t understand what I wanted. I want to have 2 payment methods as an administrator, I have sellers who have paypal and stripe, other sellers only have paypal and others only stripe. So I would like that if the seller has only paypal, the customer can pay only by paypal. If the seller only has stripe, I want the customer to pay only by stripe. Or if the seller has paypal and stripe, I want the customer to choose between paypal and stripe. Here are the 3 options I want. I do not wish for the moment, to use the “Disbursement schedule” because my treasury is not very high.

      Thanks in advance

    • #142613

      @bgant003, can we schedule a meet call? It will be easier for me to explain you there.

    • #142635
      bgant003
      Participant

      Yes no problem, I’ve been asking for this for several weeks :p
      What platform do you want?

    • #142654

      @bgant003, we can join Google Meet.
      Let us know when you will be available between 11 am IST to 6 pm IST

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