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Cards with 3D Secure Code protection get "do_not_honor" error at checkout

Cards with 3D Secure Code protection get "do_not_honor" error at checkout2019-04-16T09:05:43-05:00

Home Support Forum WCMp Stripe Marketplace Cards with 3D Secure Code protection get "do_not_honor" error at checkout

WCMp Stripe Marketplace

Cards with 3D Secure Code protection get "do_not_honor" error at checkout Open

  • Author
    Posts
  • webbydesign
    Participant
    Post count: 32

    Hi,
    we’re having problems using the WCMp Stripe Marketplace plugin with 3D Secure equipped cards.
    Everytime a customer tries to buy with that kind of cards, an “Error creating charge error with Stripe” error pops up.
    Logging into our Stripe account and looking at the transaction Log, it shows a “do_not_honor” error for those failed transactions.

    In order to exclude some variables, we tested WooCommerce and Stripe in a single-vendor test environment, which went just fine using the same cards that gave errors on our main website.

    Please let us know how to fix this.
    Thanks a lot

  • webbydesign
    Participant
    Post count: 32

    UPDATE: we already tried multiple cards and updated to the latest plugin version, so everything should be in place but it still doesn’t work.

    Please help asap.
    Thanks

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