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Can’t See and activate Plans In Memberships section

WCMp Vendor Membership

Can’t See and activate Plans In Memberships section Open

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    • #118945
      itoutouberny
      Participant

      I installed and activated the extension and added a plan from woocommerce but it does not appear in the list of plans in the Memberships section.

    • #119018

      Hello,

      We have tested it at our end and it is working fine as you can see here https://prnt.sc/115h3uj

      May I know if you have checked marketplace plugin with WooCommerce and standard theme (storefront/twenty). Please deactivate all your plugin, except WooCommerce and WCMp + addon. You can then check the flow. If everything is working fine, in order to detect which plugin is causing conflict- please activate each plugin consecutively and check the flow.
      Similarly, for theme conflict- please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty) It is suggested to please perform these tests on your staging website and keep us posted with the outcome.

    • #119059
      itoutouberny
      Participant

      Hello,
      I’ve performed all the tests and i have the same problem. I’ve also tried to make the configuration with 2 different themes and same result.
      Do you want test site access ? So you can see by yourself.
      I would also point out that sellers can’t sign up for a subscription from their dashboard, they are taken back to the dashboard home screen when they try to sign up for a subscription. But I think that’s related to the other issue.

    • #119096

      Hello,

      Kindly share a admin and vendor access STAGING SITE and FTP access as our team need to test the issue and debug your site.
      In order to detect the actual issue we will be activating and deactivating themes and plugin so Kindly confirm us if we can do so on the site access which you will share. While sharing the access, please mark the reply private.

      Also, kindly check if you are using the updated version of WCMp (version 3.7).

    • #119163
      itoutouberny
      Participant
      This reply has been marked as private.
    • #119229

      Hello,

      Kindly create a test user and apply for a membership plan then only it will display under WCMp >> membership. Kindly test the same at your end and keep us posted.

    • #119299
      itoutouberny
      Participant

      Hello,
      I’ve done what you asked, but I see that in fact a vendor can not subscribe either through the dashboard or from the page memberships plans. There is just the text “Sorry!!! You can’t buy this product” instead of the subscribe button.
      I’ve made a screen record, so you can see what I mean.

    • #119318

      As per the video shared, you are using recurring product for which WCMp stripe plugin (https://wc-marketplace.com/product/wcmp-stripe-marketplace/) needs to be activated. So kindly activate it and check the same at your end.

    • #119552
      itoutouberny
      Participant

      Okay, thanks for that.
      But vendors still can’t subscribe via the dashboard or from the membership plans page. They are redirected to the vendor registration page which is redirected to the vendor dashboard.

    • #119608

      Kindly share a video of the issue that you are facing so that we can guide you more efficiently.

    • #120079
      itoutouberny
      Participant

      Here is

    • #120112

      Hi @itoutouberny, thanks for the video.

      Please make sure, you have our membership plan page added in your site, if not create a page with this shortcode :

      [wcmp_vendor_plan]
      Copy

      Let us know if this fixed the issue.

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