Cancelled Order removal

General Marketplace Discussion (User’s interaction forum)

Cancelled Order removal Open

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    • #69186
      paulview
      Participant

      Can you let me know if there is a way to remove orders from the list once they are cancelled?

    • #69187
      paulview
      Participant

      Also there is a button ‘REFUND’ can this be changed? where is the code??

    • #69216

      @paulview, our replies are inline :

      – Can you let me know if there is a way to remove orders from the list once they are cancelled?

      >> When an order is cancelled by the vendor, an order note is sent to the admin(under the sub order id) regarding the cancellation of the order(https://prnt.sc/otektk ).
      Now, admin have to manually change the order status of the parent order to “cancelled”.

      For further help, you can check this link – https://wc-marketplace.com/support-forum/topic/default-screen-to-filter-processing-only/#post-69057

      – Also there is a button ‘REFUND’ can this be changed? where is the code??
      >> Can you please let us know, exactly what change you want in this ‘REFUND’ button, so that we may help you out accordingly.

    • #69218
      paulview
      Participant

      Basically my client would like any Vendor to be able to cancel an order, or more specifically their sub order of any parent order and have the order removed from the list of orders in their dashboard > Orders list
      The admin shouldn’t need to interact
      Maybe if this is something the WCMp doesn’t do, a future update may allow orders to be separated or completely removed from that vendor’s order list.

      The ‘Refund’ button could actually be removed as in our case there is no need for it, nothing (zero) is paid for the products

    • #69225

      @paulview, From WCMp version 3.4, we are letting the vendor cancel an order.

      Now, to remove the canceled order from the list, you may use the code added here – https://wc-marketplace.com/support-forum/topic/default-screen-to-filter-processing-only/#post-69057

      This is to display orders, that has Processing and Completed status only. So, modify this code as per your need.

      To remove the refund tab. add this css via WCMp >> Settings >> Vendor >> Vendor Frontend >> Custom css:

      button.button.refund-items.btn.btn-default {
          display: none;
      }
      copy
      • #79547
        paulview
        Participant

        We need to revisit this as the link above was a bit vague, it goes to a topic that wants to only show ‘processing orders’
        We want all statuses to be shown with the facility to cancel and order which then completely hides it

    • #69235
      paulview
      Participant

      Thanks the ‘Rufund’ button is gone

      Can I remove the whole panel ‘Downloadable product permissions’ with code?

    • #69414

      @paulview, can you share a screenshot explaining what field you want to remove, so I can help you out accordingly.

    • #80171

      Hi @paulview, in order to remove the ‘Downloadable product permissions’ , add this css via WCMp >> Settings >> Vendor >> Vendor Frontend >> Custom css:

      div#wcmp-order-details .row .col-md-8 .panel.panel-default.panel-pading.pannel-outer-heading.download-product-permission {
          display: none;
      }
      copy
    • #80181
      paulview
      Participant

      Hi @paulview, in order to remove the ‘Downloadable product permissions’ , add this css via WCMp >> Settings >> Vendor >> Vendor Frontend >> Custom css:

      This NOT what I asked

      I WANT THE BUYER to be able to cancel an order from their control panel – the order can still show here if difficult to completely remove

      I WANT THE VENDOR to be able to cancel an order from the orders list in their control panel as they have an option to decline
      The cancelled order is then removed from their list

    • #80812

      Hi @paulview, our replies are inline :
      – I WANT THE BUYER to be able to cancel an order from their control panel – the order can still show here if difficult to completely remove

      >> You may use any plugin such as https://wordpress.org/plugins/wc-cancel-order/, to let customer cancel the order.
      Please note, we haven’t tested this plugin on our end.

      – I WANT THE VENDOR to be able to cancel an order from the orders list in their control panel as they have an option to decline
      The cancelled order is then removed from their list

      >> Currently a vendor can cancell the order from order details page, as you can see here – https://prnt.sc/q01ojv

      Now, to remove all the cancelled orders from order page you have to do custom code. For this use this filter :

      apply_filters('wcmp_datatable_get_vendor_all_orders', wcmp_get_orders($args), $requestData, $_POST);
      copy
    • #80822
      paulview
      Participant

      – I WANT THE VENDOR to be able to cancel an order from the orders list in their control panel as they have an option to decline
      The cancelled order is then removed from their list

      IT MUST BE REMOVED FROM THE ORDERS LIST. – DELETED

    • #82590

      @paulview, currently the vendor can cancel the order from order details page only.

      So, to let them cancel the order from order list page, you have to do custom code. If you need a reference of hook/filter let us know.

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