fbpx

Bug – Products displaying different ptice when vendor is logged in

Theme and Plugin Support

Bug – Products displaying different ptice when vendor is logged in Open

Viewing 17 reply threads
  • Author
    Posts
    • #128672
      Luis Vila Gonzalez
      Participant

      Hello, as the topic says, there’s this bug happening with some of my vendors.

      i have recorded a video that will send on private for you to check

      Thank you

    • #128673
      Luis Vila Gonzalez
      Participant
      This reply has been marked as private.
    • #128680

      Hi,
      We tried to recreate this on our end but didn’t face any such issues.
      It seems like theme/plugin conflict issue. Just to be for sure, kindly disable all other plugins except WooCommerce, WCMp and WCMp addons and then check.
      Do keep us posted.

    • #128707
      Luis Vila Gonzalez
      Participant
      This reply has been marked as private.
    • #128708
      Luis Vila Gonzalez
      Participant
      This reply has been marked as private.
    • #128705
      Luis Vila Gonzalez
      Participant
      This reply has been marked as private.
    • #128706
      Luis Vila Gonzalez
      Participant
      This reply has been marked as private.
    • #128733

      Hi,
      We can’t login to your admin dashboard since the credentials are not working.
      Kindly provide a updated username and password for the admin access.
      Kindly refer to the link below:
      https://www.loom.com/share/ece6b371fb804e7bb4e3a1052682b720

    • #128748
      Luis Vila Gonzalez
      Participant
      This reply has been marked as private.
    • #128762

      Hi,
      Thank you for the access.
      Kindly provide us some time, our team will look into it.

    • #128747
      Luis Vila Gonzalez
      Participant
      This reply has been marked as private.
    • #128784

      Luis, your access is not working, can you please check.

    • #128826
      Luis Vila Gonzalez
      Participant

      credentials provided in reply #128747 are working fine

    • #128888

      Luis, as you have set to display the price with taxes, hence the amount was showing differently for different users. Now as you can see we have desecleted that option, hence it is working fine now : https://watch.screencastify.com/v/fegyd1cWVcC91kxCcgdN

    • #128952
      Luis Vila Gonzalez
      Participant

      Hi this isn’t a solution as the vendors are placing the prices with the tax amount, so if i do what you showed on video, as example, a product of 35 euros will end up adding taxes in checkout and client will be paying 7.35 taxes and final price will be 42.35 instead of 35

      I cannot tell the sellers to change all the prices of their products to get this working that way

    • #129024

      Luis, just make sure you have selected this option https://prnt.sc/1w02oo9

    • #129087
      Luis Vila Gonzalez
      Participant

      This is not a solution for me as i said before.

      My vendors are introducing prices including taxes and if i do what you want me to do, this is charging the taxes to the price they have introduced.

      It means that if a product cost 8.50 if i do what you say it will end up costing 10.29.

      I cannot change the business model for this solution. There’s a bug as it only happens with one or two vendors and in the previous video there’s a clear explanation of what it’s happening. It’s senseless that a price display different when a vendor is logged in and other when is logged out.

      It is creating confusions through some vendors that don’t want their product published until is fixed.

      I will appreciate that you check further into that. There’s thestaging site still up and running so if you can have a deeper look we will appreciate a lot.

      Thank you

    • #129215

      Luis, this settings i.e. https://prnt.sc/1w02oo9, doesn’t affect on how vendor will give the money. This settings controls how the customer will see the price i.e. with tax or without tax. But vendor can definitely give money including tax.

      To have a better clarification please do check this : https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/#prices-entered-with-tax

      Please note the display of price and product gets carried out by WooCommerce. Hence you need to check how they control this settings.

      Now you may also use this solution to display price with and without tax also https://tomjesch.com/display-woocommerce-products-with-and-without-tax/

Viewing 17 reply threads

Please LOGIN to reply to this topic

Buy all Marketplace addons together, check out our Bundle

Buy at Slashed Price