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Automatic Recurring subscription error

WCMp Vendor Membership

Automatic Recurring subscription error Open

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    • #129066
      Giles Plenderleith
      Participant

      Hi there, I am testing my automatic subscription renewals on stripe test mode and have set up a daily subscription to ensure everything is working as intended, I have ccome across this error which seems to be stopping the automatic payment of the subscription (see attached screenshot). I have researched what may cause this error and have tried woocommerce documentation fixes but still have this error, have you came across this before or could advise on a potential fix for this?

      Thanks again for your awesome support.

      “failed-scheduled-actions-2021-10-14-0ef68302377932802d31b7e301ddeb6a.log Delete log

      failed-scheduled-actions-2021-10-14-0ef68302377932802d31b7e301ddeb6a.log (October 14, 2021 at 8:14 am GMT+0000)
      View
      10-14-2021 @ 08:14:13 – scheduled action 108 (subscription payment) failed to finish processing due to the following error: Uncaught Error: Call to undefined method WCMp_Stripe_Marketplace_Gateway::get_minimum_amount() in /home/mis2021/public_html/wp-content/plugins/wcmp-stripe-marketplace/classes/class-wcmp-stripe-marketplace-payment-method.php:149
      Stack trace:
      #0 /home/mis2021/public_html/wp-content/plugins/wcmp-stripe-marketplace/classes/class-wcmp-stripe-marketplace-payment-method.php(138): WCMp_Stripe_Marketplace_Gateway->process_subscription_payment(‘5.00’, Object(Automattic\WooCommerce\Admin\Overrides\Order), true, false)
      #1 /home/mis2021/public_html/wp-includes/class-wp-hook.php(303): WCMp_Stripe_Marketplace_Gateway->scheduled_subscription_payment(‘5.00’, Object(Automattic\WooCommerce\Admin\Overrides\Order))
      #2 /home/mis2021/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(”, Array)
      #3 /home/mis2021/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
      #4 /home/mis2021/public_html/wp-content/plugins/woocommerce-subscriptions/includes/gateways/class-wc-subscriptions-payment-gateways.php(2
      10-14-2021 @ 08:14:13 – action args: subscription_id: 435″

    • #129102

      Hi Giles, sorry to hear that.

      Our team will look into this on Monday, as we are closed due to holidays (12th to 17th Oct). Hence, the response might get delayed.

      In the meantime, please create a staging site and share the admin, ftp access of the staging site.

    • #129332
      Giles Plenderleith
      Participant
      This reply has been marked as private.
    • #129357

      please provide us with the URL of our staging site.

    • #129418
      Giles Plenderleith
      Participant
      This reply has been marked as private.
    • #129452
      This reply has been marked as private.
    • #129521
      Giles Plenderleith
      Participant
      This reply has been marked as private.
    • #129520
      Giles Plenderleith
      Participant
      This reply has been marked as private.
    • #129586

      Hi , as you can see that your credential is not working https://www.loom.com/share/05ab6081784b4bd080ec78903cd9f758
      kindly help us regarding the same

    • #129591
      Giles Plenderleith
      Participant
      This reply has been marked as private.
    • #129744
      This reply has been marked as private.
    • #129808
      Giles Plenderleith
      Participant
      This reply has been marked as private.
    • #129859
      This reply has been marked as private.
    • #129929
      Giles Plenderleith
      Participant

      Thanks for activating the key, I am still testing out vendor subscriptions and have come into some errors again detailed below:

      When testing purchase of a vendor sold simple subscription with 3d secure enabled the website displays a critical error, also on stripe logs for recurring payments it shows every recurring payment failed due to 3d secure not authorized by the customer, I have disabled 3d secure from WCMP for now for testing and the initial subscription sign up payment goes through as intended but in the customer “my-account>orders” the site is displaying an error shown below: Access to the site remains the same as the logins previously provided above if required.

      Notice: order was called incorrectly. Subscription properties should not be accessed directly as WooCommerce 3.0 no longer supports direct property access. Use WC_Subscription::get_parent() instead. Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(‘/plugins/elementor/modules/page-templates/templates/header-footer.php’), Elementor\Modules\PageTemplates\Module->print_content, call_user_func, Elementor\Modules\PageTemplates\Module->print_callback, the_content, apply_filters(‘the_content’), WP_Hook->apply_filters, Elementor\Frontend->apply_builder_in_content, Elementor\Frontend->get_builder_content, Elementor\Core\Base\Document->print_elements_with_wrapper, Elementor\Core\Base\Document->print_elements, Elementor\Element_Base->print_element, Elementor\Element_Base->print_content, Elementor\Element_Base->print_element, Elementor\Element_Base->print_content, Elementor\Element_Base->print_element, Elementor\Widget_Base->print_content, Elementor\Widget_Base->r in /home/mis2021/public_html/wp-includes/functions.php on line 5663

    • #129944

      Hi,
      These errors come from your elementor modules. There are no errors related to wcmp stripe marketplace. Can you please check with woocommerce, wcmp and stripe plugin active and check again.

    • #129947
      Giles Plenderleith
      Participant

      Thanks for the response. Appreciate it.

    • #129976
      Giles Plenderleith
      Participant

      Hi again,

      So my subscription still wont automatically bill through stripe set to 1 day subscriptions for testing and have received the following error when it trys to take the second payment, could you advise on what the problem is?

      failed-scheduled-actions-2021-10-14-0ef68302377932802d31b7e301ddeb6a.log (October 14, 2021 at 8:14 am GMT+0000)
      View
      10-14-2021 @ 08:14:13 – scheduled action 108 (subscription payment) failed to finish processing due to the following error: Uncaught Error: Call to undefined method WCMp_Stripe_Marketplace_Gateway::get_minimum_amount() in /home/mis2021/public_html/wp-content/plugins/wcmp-stripe-marketplace/classes/class-wcmp-stripe-marketplace-payment-method.php:149
      Stack trace:
      #0 /home/mis2021/public_html/wp-content/plugins/wcmp-stripe-marketplace/classes/class-wcmp-stripe-marketplace-payment-method.php(138): WCMp_Stripe_Marketplace_Gateway->process_subscription_payment(‘5.00’, Object(Automattic\WooCommerce\Admin\Overrides\Order), true, false)
      #1 /home/mis2021/public_html/wp-includes/class-wp-hook.php(303): WCMp_Stripe_Marketplace_Gateway->scheduled_subscription_payment(‘5.00’, Object(Automattic\WooCommerce\Admin\Overrides\Order))
      #2 /home/mis2021/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(”, Array)
      #3 /home/mis2021/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
      #4 /home/mis2021/public_html/wp-content/plugins/woocommerce-subscriptions/includes/gateways/class-wc-subscriptions-payment-gateways.php(2
      10-14-2021 @ 08:14:13 – action args: subscription_id: 435

    • #129985

      Hi,
      Somehow on your site (might be due to some custom code or conflict) a particular section not working. So have again changed the code and added it to your site. Can you please check again? One more thing is, are you testing for wcmp membership subscription or woocommerce subscription???

    • #130055
      Giles Plenderleith
      Participant

      Hi there thanks again for your fast response and support, I am testing vendor subscriptions e.g the vendor is setting up their own subscription for their services in which customers can purchase which is automatically billing each week/month.

      Thanks,

    • #130106

      Hi,
      But https://scrnli.com/7is22h1AOfIdGk this error section comes from the woocomerce subscription plugin (activated in your plugin list).
      Are you using vendor membership for vendor subscriptions? then you need to use wcmp stripe marketplace only. You are also using woocomerce subscription. That’s why it creates confusion. So do one thing, if you are using vendor membership then just active woocommerce, wcmp, wcmp membership, wcmp stripe and check again.

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