[frederickabdelmassih]

Hello,
I am having a problem wen adding a product and selecting an attribute
Kindly check the video
https://we.tl/t-BKaJVsG8E0

[WCMp Support Ninja]

Hello,
Thank you for reaching out to us.

Hello,

Thank you for reaching out to us.

May I know if you have checked marketplace plugin with WooCommerce and standard theme (storefront/twenty). Please deactivate all your plugin, except WooCommerce and WCMp + addon. You can then check the flow. If everything is working fine, in order to detect which plugin is causing conflict- please activate each plugin consecutively and check the flow.
Similarly, for theme conflict- please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty) It is suggested to please perform these tests on your staging website and keep us posted with the outcome.

[frederickabdelmassih]

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[frederickabdelmassih]

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[abhirup]

Hi,
Kindly share us a staging site admin access, vendor access FTP with the same issue. Do not forget mark as private your reply while sharing the details.

Regards,

[frederickabdelmassih]

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[frederickabdelmassih]

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[frederickabdelmassih]

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[WCMp Support Ninja]

We are unable to access the vendor dashboard. Kindly share a access of the site where we can access the vendor dashboard.

[frederickabdelmassih]

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[WCMp Support Ninja]

Due to the weekend the team is away and we will update you by Monday.

[WCMp Support Ninja]

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[frederickabdelmassih]

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[abhirup]

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[danielcharlesonline]

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[abhirup]

Hi @danielcharlesonline,
Let me know if you need any help,

Regards,

[abhirup]

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[frederickabdelmassih]

I realized the error was solved when i changed the theme as you did
However, is it a problem related to the theme? or to wcmp?
i had no problems at all regarding this issue since i installed my theme and its been several weeks now

[frederickabdelmassih]

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[frederickabdelmassih]

Solved, A file was missing in cpanel “product-manager”

[WCMp Support Ninja]

As I can see the issue is fixed. So we are closing the ticket now. In case any issue arises kindly raise a new ticket.

[Author]

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