advances frontend reports not showing Resolved
Tagged: frontend reports
August 23, 2020 at 2:05 PM #103892
Hi, in my vendor dashboard the following do not appear when I click on them :
-Sales by product
-Sales by Category
Nothing happens when I click on the buttons.
August 24, 2020 at 1:36 AM #103909
Most of the time, this type of issue is because of either plugin or theme conflict. To investigate further, you need to activate standard WooCommerce (Twenty/storefront) theme and check. For plugin conflict, please deactivate all plugins (except WooCommerce, WCMp and addons) and then activate each of them consecutively.
Please perform this test on your testing site only, not live site , to avoid inconvenience. Kindly keep us posted with the update.
Just to keep you informed regarding the below scenario-
” WordPress 5.5 has come-up with major jQuery update. As because it’s a major update and majority are facing issues- WordPress team was already aware of this situation and has released a plugin, to get immediate relief you can install it too- https://wordpress.org/plugins/enable-jquery-migrate-helper/
Meanwhile, Please check closely, you might be facing more functionality related issues in frontend due to jQuery update. Please contact the theme’s developers to see if they have an update, as this needs to be fixed at theme’s end. Kindly let us know otherwise. Will look into your matter with utmost priority.”
August 24, 2020 at 4:14 AM #103919
Hi, thank you for your reply.
I have deactivated all other plugins and the problem is still there.
I already have the jquery migrate plugin activated because I had the same issue with another plugin before.
Unfortunately I cannot afford to deactivated my theme on my website for now. Is there anything we can do to fix this ?
August 25, 2020 at 12:46 AM #104000
Can you create a staging site for us i.e clone of your live site. So that we can produce the error there and try debugging
August 25, 2020 at 6:39 AM #104032
do you mean creating another wordpress website and integrate all the same plugins and theme ? I only have one licence for them.
Is there an easy way to create a clone site ?
here is my admin : egypttrotter
password : fadymasr
August 27, 2020 at 4:59 AM #104170
Hi, I really need to solve this problem, I have spent 210 USD for your addons and none of them is working.
REPLY ASAP PLEASE. Its been 5 days and nothing
August 27, 2020 at 5:17 AM #104175
@Bhaa Said, sorry for the delayed response.
Somehow we missed the thread. You can create the staging site using the plugin like https://wordpress.org/plugins/wp-staging/
Alternatively, you may contact your server admin, they will create a staging site for you.
Also, please don’t share your access details openly due to security reasons. Always mark the response as private at the time of sharing the access details.
August 27, 2020 at 5:25 AM #104176
Hi, unfortunately the wp-staging plugin is not supported on my wordpress, see picture.
Also I am using wordpress as host and their support is down for the moment.
thank you for understanding. by the way I have deactivated all plugins etc
August 27, 2020 at 6:51 AM #104187NerdySupportExpert MoumitaKeymaster
The admin access you shared is no more working. Can you please share a new one so that we can see if there is any JS error or not.
While sharing the same, kindly mark the reply as private.
August 27, 2020 at 7:42 AM #104193NerdySupportExpert MoumitaKeymaster
Also, please do share ftp/Cpanel access.
August 27, 2020 at 8:37 AM #104204
August 28, 2020 at 7:37 AM #104265WCMp SupportKeymasterThis reply has been marked as private.
August 28, 2020 at 10:44 AM #104281
August 31, 2020 at 4:00 AM #104447This reply has been marked as private.
August 31, 2020 at 6:51 AM #104454
August 31, 2020 at 8:28 AM #104484
We have send you an email as well, are we allowed to deactivate other plugins and check? Have you taken the website backup , as because this is your live site not staging? Please let us know,based on your response we would proceed further.
August 31, 2020 at 11:45 AM #104507
Hi, I have exported all my pages through wordpress and backed up my website through jetpack. If you can confirm this will be enough to bring back the website at its initial state, then you can proceed.
Please note that I have already deactivated all plugins to check.
September 1, 2020 at 12:20 AM #104536sumit singhKeymasterThis reply has been marked as private.
September 1, 2020 at 5:29 AM #104582
Gi, thank you very much.
I will get back to my theme developper then.
Have a great day
September 2, 2020 at 10:38 PM #104736sumit singhKeymaster
Sure. Kindly keep us posted if you need any further help.
November 18, 2020 at 6:06 PM #110077WCMp Support NinjaModerator
We have not received any update from you for a long. Hope this ticket is already been resolved.
We are now closing this ticket. Kindly create a new one if you need any further help.
The topic ‘advances frontend reports not showing’ is closed to new replies.