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1 Pay-In and 2 Transfert requests for check-out ==> Why 2 ?

WCMp Mangopay Marketplace

1 Pay-In and 2 Transfert requests for check-out ==> Why 2 ? Resolved

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    • #103627
      Adrien
      Participant

      Hi,

      When i have a check-out, i can see in my dashboard of mangopay that finally ==> i have one pay-in is done, then 2 transfer requests are done ==> Why 2 transfert requests ?

      And finally i have an error because i don’t have enough money on the wallet of the customer for the second transfer

      “MANGOPAY API returned:

      MangoPay\Exception Message: Bad request. One or several required parameters are missing or incorrect. An incorrect resource ID also raises this kind of error.
      ——————————-”

      Attachments:
    • #103698

      Hi @Adrien,
      This `MangoPay\Exception Message: Bad request. One or several required parameters are missing or incorrect. An incorrect resource ID’s errors only come when you have entered any wrong information. Here is the link https://github.com/MangoPay/mangopay2-php-sdk/issues/46.So can you please your details again.
      And for your multiple Transfer request issues: We just send order details to MANGOPAY. After that, this response came from MANGOPAY.So can you please ask MANGOPAY why this is coming for 2 times. Then let us know. Then we will help you out.

    • #103700
      Adrien
      Participant

      Hi Raju,

      I asked already, and they said it’s because i’m doing 2 requests

      This is what is happening :

      1 – The customer pay ==> Pay-in Mangopay ==> The money of the customer go to his wallet ==> OK
      2 – Request to transfer the money from the wallet of the customer to the waller of the website ==> OK
      3 – Second request to transfer the money. But the money has already been transfered ==> The wallet of the customer is empty ==> MangoPay\Exception Message: Bad request

      The root cause doesn’t come from Mangopay ==> The root cause is the second request coming from the plugin

      Why are we doing 2 requests ?

      Kind Regards

      Adrien

    • #103793

      @Adrien, thanks for sharing further details.

      We are looking into this, will keep you posted.

    • #103801
      Adrien
      Participant

      Thanks Raju,

      Keep me in touch, i’m doing my final test currently, my website should be live next weel.

      It would be awesome if i can solve this issue before the go-live 🙂

      Keep me posted

      Adrien

    • #104342

      @Adrien, we tried to recreate this on our end, but still not sucessfull.

      Can you share a temporary admin, ftp and your Mangopays’s sandbox account, so we can test there.

      While sharing the access, don’t forget to mark the response as private.

    • #109206
      Adrien
      Participant
      This reply has been marked as private.
    • #109264
      This reply has been marked as private.
    • #109441
      Adrien
      Participant

      Ok thanks for your answer, what could be a wrong information ?

    • #109511

      Hi,
      Maybe the birthday is not formated or any other details which are not right. You can check with test data first ( in test mode ).

    • #113706

      We have not received any update from you for a long. Hope this ticket is already been resolved.

      We are now closing this ticket. Kindly create a new one if you need any further help.

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