1 Pay-In and 2 Transfert requests for check-out ==> Why 2 ?

WCMp Mangopay Marketplace

1 Pay-In and 2 Transfert requests for check-out ==> Why 2 ? Resolved

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• • August 19, 2020 at 5:20 PM #103627
    Adrien

    Participant

    Hi,

    When i have a check-out, i can see in my dashboard of mangopay that finally ==> i have one pay-in is done, then 2 transfer requests are done ==> Why 2 transfert requests ?

    And finally i have an error because i don’t have enough money on the wallet of the customer for the second transfer

    “MANGOPAY API returned:

    MangoPay\Exception Message: Bad request. One or several required parameters are missing or incorrect. An incorrect resource ID also raises this kind of error.
    ——————————-”

    Attachments:

    1. 

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  • August 20, 2020 at 9:52 AM #103698
    Raju The Cool Guy

    Keymaster

    Hi @Adrien,
    This `MangoPay\Exception Message: Bad request. One or several required parameters are missing or incorrect. An incorrect resource ID’s errors only come when you have entered any wrong information. Here is the link https://github.com/MangoPay/mangopay2-php-sdk/issues/46.So can you please your details again.
    And for your multiple Transfer request issues: We just send order details to MANGOPAY. After that, this response came from MANGOPAY.So can you please ask MANGOPAY why this is coming for 2 times. Then let us know. Then we will help you out.

  • August 20, 2020 at 10:18 AM #103700
    Adrien

    Participant

    Hi Raju,

    I asked already, and they said it’s because i’m doing 2 requests

    This is what is happening :

    1 – The customer pay ==> Pay-in Mangopay ==> The money of the customer go to his wallet ==> OK
    2 – Request to transfer the money from the wallet of the customer to the waller of the website ==> OK
    3 – Second request to transfer the money. But the money has already been transfered ==> The wallet of the customer is empty ==> MangoPay\Exception Message: Bad request

    The root cause doesn’t come from Mangopay ==> The root cause is the second request coming from the plugin

    Why are we doing 2 requests ?

    Kind Regards

    Adrien

  • August 21, 2020 at 8:35 AM #103793
    Raju The Cool Guy

    Keymaster

    @Adrien, thanks for sharing further details.

    We are looking into this, will keep you posted.

  • August 21, 2020 at 10:42 AM #103801
    Adrien

    Participant

    Thanks Raju,

    Keep me in touch, i’m doing my final test currently, my website should be live next weel.

    It would be awesome if i can solve this issue before the go-live 🙂

    Keep me posted

    Adrien

  • August 29, 2020 at 2:34 AM #104342
    NerdySupportExpert Moumita

    Keymaster

    @Adrien, we tried to recreate this on our end, but still not sucessfull.

    Can you share a temporary admin, ftp and your Mangopays’s sandbox account, so we can test there.

    While sharing the access, don’t forget to mark the response as private.

  • November 9, 2020 at 6:36 AM #109206
    Adrien

    Participant

    This reply has been marked as private.
  • November 9, 2020 at 7:55 PM #109264
    Raju The Cool Guy

    Keymaster

    This reply has been marked as private.
  • November 11, 2020 at 1:52 AM #109441
    Adrien

    Participant

    Ok thanks for your answer, what could be a wrong information ?

  • November 11, 2020 at 7:44 PM #109511
    Raju The Cool Guy

    Keymaster

    Hi,
    Maybe the birthday is not formated or any other details which are not right. You can check with test data first ( in test mode ).

  • January 14, 2021 at 6:39 PM #113706
    WCMp Support Ninja

    Moderator

    We have not received any update from you for a long. Hope this ticket is already been resolved.

    We are now closing this ticket. Kindly create a new one if you need any further help.

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