Turn all your skeptic website visitors to potential customers with a seamless Live Chat Module presented by WCMp. This WCMp extension allows vendors to have real-time chats with customers, resolving all their doubts and queries. From email marketing to social media chats, you can employ any technique to reach out to your target audience in no-time. Apart from this, you can access additional features like exchanging images for references, sharing shop or home addresses, and tracking previous chat conversations.
So for a super-duper all-in-one extension like Live Chats, let’s get started with it’s easy to setup tutorial.
Installation and Licensing
To get started with WCMp Live Chat Add-On follow the installation and the licensing process mentioned in the Installation and Licensing document carefully.
WordPress 4.5 or above
WooCommerce 3.3 or above
WC Marketplace 3.5.9 or higher
Setting up a live chat module for your site can be easy and effortless. All you need to do is –
Go to the Admin dashboard and navigate to WCMp. From the list of WCMp options, select the Settings option.
On the Settings page, go to the Live Chat Tab and enable the Live Chat option.
For the next step, WCMp lets you choose your desired chat providers. These options include-
Talk Js – With the Talk Js chat provider, vendors can start conversing with customers almost instantly. They also store chat information in their dashboards for reference purposes.
Facebook – This option is a combination of social media and marketplace. So, vendors now have an alternative use for messenger as a business assistant.
The following step depends on your chat provider option. In case Talk Js is your chat provider, you would need to fill in your API Credentials. Don’t worry it’s not that complicated. All you need to do is fill in your –
API Id – You can receive your API id by setting up a free Talk Js account. Copy the test API Id that appears as soon as the account is created and paste it here.
API Secret – You can receive the API secret similar to the API id. Repeat the previous step and paste the API secret here.
Alternatively, with Facebook, you have the chance of changing the messenger color into any color of your choice.
The final step is the placement of your Chat Button, for this, you will receive three options, namely –
Add to Cart Button – If you have selected the add to cart button your chat button will appear on a single product page beside the add to cart button.
Vendor Details Tab – In the case, you have selected this option the chat button will appear under the Vendors tab, found on the single product page.
Hide – You can stop the chat button from showing up if you select this option.
Now that all your configurations are completed, Select Save to save your options.
Note: The Talk JS API credentials available on your Talk Js Account are, test API credentials. To use the chat module in live mode, you need to subscribe to a Talk JS’s plan.
In addition to its chat feature, Talk Js also offers to send push mails to its users. This way customers can remind vendors of any queries they may have had and weren’t able to receive an immediate response.
To enable the email feature of Talk JS you have to –
After your role is created, add the new role as a seller
Note – By adding a seller role on your Talk Js account you can use the email and attachment
Vendors can get started with the Live Chat feature with minimum effort and minimum time. To get started the following configuration methods can be used :
If the chat provider for Live Chat id Talk JS, vendors should configure their live chat feature in this manner –
Go to the Vendor’s Dashboard and navigate to the Store Settings menu option. Once the store setting list appears, vendors can select the Storefront option.
On the Storefront page, scroll down to Live Chat and enable it
Select Save and save all the changes.
Note – Choosing the Live Chat options will open another menu option called Chats. In Chats the vendors can view their previous conversations with customers. We will learn more about the Chat feature in the following section.
Vendors can reply to customers’ queries from the dashboard itself.
To answer customer queries all the vendor has to do is –
Go to Vendor’s Dashboard and Navigate to the Chat menu option
Once the Chat page loads, vendors can reply to questions asked by the customer
Vendors also have the option to enable or disable the chat notifications with a simple toggle button. Enabling this feature will let vendors receive Chat notifications anytime they are online and their dashboard page is opened.
Note : In order to enable Desktop Notification, your website must have SSL certificate enabled.
Vendors can utilize the Facebook feature by employing the following Steps.
Vendors can open their Facebook account and drag their arrow to the Create Icon. From the Create option list, they can select the Page option (vendors who have a previously created page can skip this option)
Once the page is created, vendors must select the Settings menu option. From the Settings list, vendors can then select the Messaging sub-menu option
On the Messaging page vendors can navigate to the Add Messenger to Your Website option and select the Get Started button. This option will help link the vendors’ Facebook messenger to the marketplace site.
Vendors can go through the messaging options and adjust accordingly. Once they reach the last page. They must add their website Domain or website link to the website domain field. Completing this process will redirect vendors to the Messaging Page.
On the Messaging page, under the messaging URL option, vendors can copy the available URL code
After copying the code, vendors can open their dashboard and select the Store Settings Option. As proceeded with the Talk JS settings, the given method can be followed.
Under the Live Chat option of the Storefront page, a Facebook field is displayed.
Vendors can paste the Messenger URL here, and save their changes.
Note – While pasting the messenger URL, add the numerical code, only. Delete the letter present in the beginning as pasting the complete code will create issues with Live Chat performance.
After the configurations are completed from both yours and vendors end, çustomers can avail live chat feature of your website.
To let customers chat with vendors, they can select the Chat option and send messages to available vendors.
They can also use the image feature to send images to vendors for a reference.
Finally, they can also share their location
With this, we come to an end of our Live Chat Tutorial. Hope you can use this feature to increase your site sales!!
For further questions and queries, contact our Support Team.